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Dispatcher Jobs in Springfield, MA (NOW HIRING)

Lane Valente Industries

HVAC Dispatcher

South Windsor, CT · On-site

$18 - $24/hr

CURRENT OPPORTUNITY: HVAC DISPATCHER JOB TYPE : Full-time JOB RESPONSIBILITIES: In this first-shift position, the responsible person will communicate with the customer to determine service needs.

Lane Valente Industries

HVAC Dispatcher

South Windsor, CT · On-site

$18 - $24/hr

CURRENT OPPORTUNITY: HVAC DISPATCHER JOB TYPE : Full-time JOB RESPONSIBILITIES: In this first-shift position, the responsible person will communicate with the customer to determine service needs.

Lane Valente Industries

HVAC Dispatcher

South Windsor, CT · On-site

$18 - $24/hr

CURRENT OPPORTUNITY: HVAC DISPATCHER JOB TYPE : Full-time JOB RESPONSIBILITIES: In this first-shift position, the responsible person will communicate with the customer to determine service needs.

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Showing results 21-40

All JobsDispatcher JobsDispatcher Jobs in Springfield, MA

Dispatcher information

See Springfield, MA salary details

$11

$21

$33

How much do dispatcher jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for dispatcher in Springfield, MA is $21.95, according to ZipRecruiter salary data. Most workers in this role earn between $17.02 and $23.70 per hour, depending on experience, location, and employer.

What does a dispatcher do?

A dispatcher is responsible for coordinating and managing the movement of vehicles, personnel, or goods, often in industries like transportation, emergency services, or logistics. They receive requests for service, communicate with drivers or field staff, and use computer systems to track and assign tasks efficiently. Dispatchers play a crucial role in ensuring timely responses, maintaining clear communication, and solving logistical challenges as they arise.

What does a dispatcher do?

Dispatchers are utilized in a wide variety of industries to be the hub of communications for a company or organization. They answer phone calls and then communicate with the necessary mobile units in response to a request. From trucking to emergency services, they ensure that the appropriate people or products get to the right place at the right time. Due to the nature of the job, dispatchers—particularly those that work in emergency services—must be able to remain calm and clear-headed, especially in emergency situations.

What are the key skills and qualifications needed to thrive as a dispatcher, and why are they important?

To thrive as a Dispatcher, you need strong multitasking abilities, attention to detail, and typically a high school diploma or equivalent. Familiarity with dispatch software, radio communication systems, and sometimes certification such as the Emergency Medical Dispatcher (EMD) credential is often required. Excellent communication, problem-solving, and stress management skills set top performers apart in this role. These competencies are vital to ensure timely, accurate coordination and safety in high-pressure, fast-paced environments.

How do dispatchers typically handle high-pressure situations and ensure effective communication during emergencies?

Dispatchers are trained to remain calm under pressure, prioritize incoming requests, and quickly relay accurate information to the appropriate personnel. They use specialized software and communication systems to coordinate responses, monitor ongoing situations, and provide updates to field teams. Regular training, established protocols, and teamwork with emergency responders help dispatchers manage stressful scenarios efficiently, minimizing errors and ensuring public safety.

What is the difference between Dispatcher vs Driver?

AspectDispatcherDriver
Required CredentialsMay require a high school diploma or equivalent; certifications in logistics or transportation are a plusValid driver’s license; may need commercial driver’s license (CDL) depending on vehicle type
Work EnvironmentOffice setting, coordinating routes and schedulesVehicle operation, on the road, or in delivery environments
Employer & Industry UsageLogistics, transportation, delivery companiesTransportation, delivery, freight, and logistics industries
Common Search & Comparison IntentUnderstanding roles in logistics and coordinationDriving responsibilities and qualifications

The main difference between a Dispatcher and a Driver is that a Dispatcher primarily coordinates and manages routes, schedules, and communication within logistics operations, often working in an office environment. In contrast, a Driver is responsible for physically operating vehicles to deliver goods or passengers. Both roles are essential in transportation industries, but they focus on different aspects of the logistics process.

Is it hard to get hired as a dispatcher?

Getting hired as a dispatcher can vary depending on the industry and location, but generally requires good communication skills, organization, and sometimes relevant certifications or experience. Entry-level positions are often available, though competition can be moderate, and familiarity with dispatch software is beneficial.
More about Dispatcher jobs

What are the most commonly searched types of Dispatcher jobs in Springfield, MA?

The most popular types of Dispatcher jobs in Springfield, MA are:

What are popular job titles related to Dispatcher jobs in Springfield, MA?

For Dispatcher jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Dispatcher jobs in Springfield, MA look for?

The top searched job categories for Dispatcher jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Dispatcher jobs?

Cities near Springfield, MA with the most Dispatcher job openings:

Dispatcher jobs near you
Infographic showing various Dispatcher job openings in Springfield, MA as of August 2026, with employment types broken down into 76% Full Time, 12% Part Time, 6% Temporary, and 6% Contract. Highlights an 100% In-person job distribution, with an average salary of $45,662 per year, or $22 per hour.

Departmental Assistant (Communications Dispatcher)

UMass Amherst

Amherst, MA • On-site

$25/hr

Other

Re-posted 12 days ago

Job description

Title: Departmental Assistant (Communications Dispatcher)

Executive Area: Administration and Finance

College/School/MBU: Facilities & Campus Services

Department: FCS Operational Services

Work Location: Amherst

Schedule:Part Time

Work Arrangement:Onsite

Job Summary

The Departmental Assistant (Communications Dispatcher) is a part-time role operates with considerable independence to maintain the 24/7/365 Facilities Service Center. Primary responsibilities include core activities related to academic, administrative, and residential routine and emergency facilities management. Areas of responsibility include, but are not limited to, initial contact for campus facilities questions and concerns, dispatching field personnel, entry and review of online service requests, emergency situational awareness and management, campus facilities emergency notifications, and card access monitoring and maintenance.

Essential Functions

Serves as the primary contact for all campus facilities questions and concerns.
Responsible for using independent thinking to evaluate all concerns received via phone or the online maintenance request system and determining and initiating the appropriate response. This may include the assignment of tasks for maintenance, custodial and contractor personnel, emergency procedures including escalation and call backs, and notification of affected students, faculty, and staff.
Responds promptly to emergency situations with the coordination of facilities personnel response.
Receives and relays maintenance trouble calls to personnel in the field, communicates request details to appropriate personnel and agencies including, Facilities & Campus Services, UMPD, Johnson Controls, Otis Elevator, Simplex and UMass EH&S.
Responsible for off-hour access control. Utilizes procedure to verify identities and dispatch staff to grant access.
Responsible for maintenance processing and monitoring in the card access system.
Responsible for health and safety monitoring and coordination including confined space, EH+S F1, Watch Tour, and Fire Alarm response.
Responsible for using independent judgement in the execution of campus-wide emergency communication and internal Facilities leadership communication via computerized notification system.
Monitors building control system alarms (Metasys, etc.) and exercises independent judgement in notifying appropriate campus personnel of situations.
Creates activity and analysis reports related to facilities maintenance activities via computerized maintenance management system CMMS) and through online service logs.
Prepares and produces correspondence, reports, charts, graphs, forms, and financial data through use of computers and associated software.
Collaborates in training new full-time staff on protocols, processes, and responsibilities.
Serves as member of the Facilities and Campus Services Operational Services team to develop, review, and modify policies and procedures designed to enhance operational effectiveness.
Works shifts as assigned, including weekends and holidays.

Other Functions

Performs other duties as assigned

Minimum Qualifications

High School diploma or equivalent.
Ability to speak, read, and write the English language in a clear and concise manner.
At least one year of customer service experience.
At least one year of office experience.
Excellent interpersonal skills to establish and ability to maintain relationships with customers. Must have the ability to foster and maintain harmonious relationships with others.
Ability to work under pressure in a fast-paced environment with the ability to multi- task, think critically, and problem solve.
Ability to exercise sound judgement in responding promptly to emergency situations for the purpose of dispatching personnel, resolving urgent issues, and escalating to leadership team.
Ability to understand and communicate work related repair and maintenance information.
Ability to use sound judgement and discretion in the handling of confidential information.
Ability to organize, plan, and complete work assignments with minimal direction.
Ability to work and communicate with diverse populations.
Computer proficiency with Microsoft Office suite, including word processing, databases, spreadsheets, online file storage.
Ability to work independently.
Willingness to accept new projects or tasks.

Additional Details

This position is classified as on call and essential for all University emergency closings.
Works shifts as assigned, including off-shift, weekends, and holidays as necessary to support a 24/7/365 operation.

Working Conditions

Work is performed in a standard office or indoor university environment and involves minimal physical exertion.

Work Schedule and Work Arrangement

Varied days: 8-hour shifts (24 hours per week)

Salary Information

Hourly Rate:$25

Special Instructions for Applicants

Along with the application, please submit a resume.

This position will remain open for the time period required by any applicable collective bargaining agreement and will continue until a suitable candidate pool is identified. Interested applicants are strongly encouraged to apply early.

Apply