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Dispatcher Jobs in Springfield, MA (NOW HIRING)

Homestead Comfort

Weekend Dispatcher

Ellington, CT · On-site

$25 - $30/hr

Homestead Comfort in Ellington, CT is hiring a full- or part-time Weekend Dispatcher to help keep everything running smoothly. WHAT'S THE SCOPE? This is your chance to join a customer service team ...

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All JobsDispatcher JobsDispatcher Jobs in Springfield, MA

Dispatcher information

See Springfield, MA salary details

$11

$21

$33

How much do dispatcher jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for dispatcher in Springfield, MA is $21.95, according to ZipRecruiter salary data. Most workers in this role earn between $17.02 and $23.70 per hour, depending on experience, location, and employer.

What exactly does a dispatcher do?

A dispatcher coordinates the assignment and routing of vehicles, personnel, or equipment to ensure efficient operations. They communicate with drivers or team members using radios or computer systems, monitor progress, and handle scheduling or emergency situations. Strong organizational and communication skills are essential for this role.

How to become a 911 dispatcher?

To become a 911 dispatcher, candidates typically need a high school diploma or equivalent, pass a background check, and complete dispatcher training, which includes learning emergency communication protocols and using dispatch software. Some agencies may require certification or prior experience in emergency services, and candidates must often pass a skills assessment and a medical exam.

What does a dispatcher do?

A dispatcher is responsible for coordinating and managing the movement of vehicles, personnel, or goods, often in industries like transportation, emergency services, or logistics. They receive requests for service, communicate with drivers or field staff, and use computer systems to track and assign tasks efficiently. Dispatchers play a crucial role in ensuring timely responses, maintaining clear communication, and solving logistical challenges as they arise.

What are the key skills and qualifications needed to thrive as a Dispatcher, and why are they important?

To thrive as a Dispatcher, you need strong multitasking abilities, attention to detail, and typically a high school diploma or equivalent. Familiarity with dispatch software, radio communication systems, and sometimes certification such as the Emergency Medical Dispatcher (EMD) credential is often required. Excellent communication, problem-solving, and stress management skills set top performers apart in this role. These competencies are vital to ensure timely, accurate coordination and safety in high-pressure, fast-paced environments.

What is the difference between Dispatcher vs Driver?

AspectDispatcherDriver
Required CredentialsMay require a high school diploma or equivalent; certifications in logistics or transportation are a plusValid driver’s license; may need commercial driver’s license (CDL) depending on vehicle type
Work EnvironmentOffice setting, coordinating routes and schedulesVehicle operation, on the road, or in delivery environments
Employer & Industry UsageLogistics, transportation, delivery companiesTransportation, delivery, freight, and logistics industries
Common Search & Comparison IntentUnderstanding roles in logistics and coordinationDriving responsibilities and qualifications

The main difference between a Dispatcher and a Driver is that a Dispatcher primarily coordinates and manages routes, schedules, and communication within logistics operations, often working in an office environment. In contrast, a Driver is responsible for physically operating vehicles to deliver goods or passengers. Both roles are essential in transportation industries, but they focus on different aspects of the logistics process.

How to become a dispatcher?

To become a dispatcher, candidates typically need a high school diploma or equivalent and should develop strong communication, organization, and problem-solving skills. Some employers prefer candidates with experience in transportation, logistics, or customer service, and obtaining relevant certifications or training in dispatching software can improve job prospects.

What Does a Dispatcher Do?

Dispatchers are utilized in a wide variety of industries to be the hub of communications for a company or organization. They answer phone calls and then communicate with the necessary mobile units in response to a request. From trucking to emergency services, they ensure that the appropriate people or products get to the right place at the right time. Due to the nature of the job, dispatchers—particularly those that work in emergency services—must be able to remain calm and clear-headed, especially in emergency situations.

What jobs pay 2000 a day?

High-paying jobs that can reach $2,000 a day often include specialized roles such as experienced consultants, surgeons, or senior executives. Freelance professionals like high-level contractors or certain skilled trades may also earn this level of daily income, especially with significant experience and certifications. These roles typically require advanced skills, extensive experience, and often involve high-pressure environments or independent contracting.

How do dispatchers typically handle high-pressure situations and ensure effective communication during emergencies?

Dispatchers are trained to remain calm under pressure, prioritize incoming requests, and quickly relay accurate information to the appropriate personnel. They use specialized software and communication systems to coordinate responses, monitor ongoing situations, and provide updates to field teams. Regular training, established protocols, and teamwork with emergency responders help dispatchers manage stressful scenarios efficiently, minimizing errors and ensuring public safety.
More about Dispatcher jobs
What are the most commonly searched types of Dispatcher jobs in Springfield, MA? The most popular types of Dispatcher jobs in Springfield, MA are:
What are popular job titles related to Dispatcher jobs in Springfield, MA? For Dispatcher jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Dispatcher jobs in Springfield, MA look for? The top searched job categories for Dispatcher jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Dispatcher jobs? Cities near Springfield, MA with the most Dispatcher job openings:
Dispatcher jobs near you
Dispatcher - 2 Shifts available

Dispatcher - 2 Shifts available

Hurley & David

Springfield, MA • On-site

$18 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Job description

HD Air, a dynamic, rapidly-growing HVAC, electrical, and plumbing company in Springfield, MA, is expanding again! We are seeking a highly skilled Dispatcher to join our team.
AVAILABLE SHIFTS
1. Tuesday - Saturday (Tues - Friday 10:00 am - 6:00 pm, Saturday 7:30 am - 3:30 pm)
2. Monday - Friday (10:00 am - 6:00 pm)
Our associates are our most important resource. They provide the sole source for our ability to meet our customer's needs. We have set high standards for job qualification and job performance. Our associates must have strong skills and a willingness to learn and grow. We will provide training in a positive environment in which these skills can grow and expand. You must have a positive attitude, a smile in your voice and a willingness to help as we pride ourselves on the service we provide to our customers.
This position is responsible for scheduling and dispatching HVAC Service and Plumbing Technicians by reviewing and optimizing routes, answering incoming phone calls (existing customers), providing exceptional customer service and making sure all ticket information is entered in the computer correctly. Responsibilities will also include creating dispatch numbers for all parts ordered, following up on part orders, and scheduling appointments for parts installation.
Enjoy a fun, family oriented work environment where your effort is recognized and greatly appreciated. Join a company who values each customer and each employee, and where each department is committed to providing exceptional service through strong teamwork. You will be given an opportunity to grow professionally, personally and financially.
We offer a very competitive salary, an impressive monthly bonus plan, incentive plans and many other family-oriented benefits. Medical, dental, vision, company supplied life insurance, paid vacation, paid holidays and 401(k) plan with employer match are additional benefits offered.
To be successful in this role, you must possess:
* A minimum of two years office/customer service experience REQUIRED (Dispatch experience is PREFERRED)
* A professional appearance
* Excellent interpersonal skills with the ability to interact with all types of customers and a strong customer service attitude.
* Able to plan and schedule work rather than just react.
* Able to "think on your feet" to provide customers with needed information for their specific installation or repair.
* Ability to work as part of a team.
* Strong computer skills with a good knowledge of Microsoft office and ability to learn customer service management and scheduling / dispatch software.
APPLY TODAY!

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