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Dispatcher Jobs in Springfield, MA (NOW HIRING)

HARP Home Services

Dispatcher

Windsor, CT · On-site

$19 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are seeking a highly skilled Dispatcher to join our team at our Windsor, CT location.AVAILABLE SHIFT: Monday - Friday, 12:00 pm - 8:00 pmOur associates are our most important resource. They ...

Trinity College

Dispatcher

Hartford, CT · On-site

The Dispatcher will serve as the initial point of contact for Campus Safety services, providing communications for department services. The position will dispatch Campus Safety Officers for routine ...

Springfield College

Dispatcher

Springfield, MA · On-site

$18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Dispatcher operates multiple communication systems simultaneously while maintaining situational awareness, ensuring officer safety, and supporting the daily operations of the department in a fast ...

Aiello Home Services

Dispatcher

Windsor, CT · On-site

$18 - $22/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

At Aiello Home Services, we recognize that great dispatchers are the backbone of a smooth-running operation. If you're detail-oriented, thrive in a fast-paced environment, and want to be part of a ...

Aiello Home Services

Dispatcher

Windsor Locks, CT · On-site

$18 - $22/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

At Aiello Home Services, we recognize that great dispatchers are the backbone of a smooth-running operation. If you're detail-oriented, thrive in a fast-paced environment, and want to be part of a ...

Central Group Companies

Dispatcher

Hartford, CT · On-site

We are seeking a Towing Dispatcher to coordinate driver activity, support customers, and ensure efficient day-to-day operations. If you thrive in a high-energy environment and enjoy helping people ...

National Express Corp

Dispatcher

Holyoke, MA

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Maintains high compliance to dispatch standard operating procedures. * Handles customer concerns and requests for information in an expeditious and professional manner. * Escalates unresolved issues ...

United Rentals

Dispatcher

Bloomfield, CT

  • PTO

As a Dispatcher, you will be tasked with organizing the daily dispatch of equipment for the branch in a safe and timely manner. Without you, our customers cannot meet their operational needs, and ...

Trinity Transportation Ltd.

Dispatcher

Holyoke, MA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Maintains high compliance to dispatch standard operating procedures. * Handles customer concerns and requests for information in an expeditious and professional manner. * Escalates unresolved issues ...

National Express Corp

Dispatcher

Holyoke, MA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Maintains high compliance to dispatch standard operating procedures. * Handles customer concerns and requests for information in an expeditious and professional manner. * Escalates unresolved issues ...

Dead River Company

Service Dispatcher

Northampton, MA

$20 - $29/hr

This person coordinates service dispatching, inventory, billing, payroll and productivity to ensure a high level of customer satisfaction and an efficient, profitable department. Essential Functions:

Dead River Company

Service Dispatcher

Northampton, MA · On-site

$20 - $29/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This person coordinates service dispatching, inventory, billing, payroll and productivity to ensure a high level of customer satisfaction and an efficient, profitable department. Essential Functions:

Dead River Company

Service Dispatcher

Northampton, MA

$20 - $29/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This person coordinates service dispatching, inventory, billing, payroll and productivity to ensure a high level of customer satisfaction and an efficient, profitable department. Essential Functions:

K. L. Breeden & Sons

Dispatcher (32223)

Bloomfield, CT · On-site

$20.88 - $26.10/hr

Monitor load readiness for dispatch from the distribution center and coordinate delivery times and instructions with the receiving locations, distribution center and backhaul vendors. Interact with ...

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All JobsDispatcher JobsDispatcher Jobs in Springfield, MA

Dispatcher information

See Springfield, MA salary details

$11

$21

$33

How much do dispatcher jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for dispatcher in Springfield, MA is $21.95, according to ZipRecruiter salary data. Most workers in this role earn between $17.02 and $23.70 per hour, depending on experience, location, and employer.

What does a dispatcher do?

A dispatcher is responsible for coordinating and managing the movement of vehicles, personnel, or goods, often in industries like transportation, emergency services, or logistics. They receive requests for service, communicate with drivers or field staff, and use computer systems to track and assign tasks efficiently. Dispatchers play a crucial role in ensuring timely responses, maintaining clear communication, and solving logistical challenges as they arise.

What are the key skills and qualifications needed to thrive as a dispatcher, and why are they important?

To thrive as a Dispatcher, you need strong multitasking abilities, attention to detail, and typically a high school diploma or equivalent. Familiarity with dispatch software, radio communication systems, and sometimes certification such as the Emergency Medical Dispatcher (EMD) credential is often required. Excellent communication, problem-solving, and stress management skills set top performers apart in this role. These competencies are vital to ensure timely, accurate coordination and safety in high-pressure, fast-paced environments.

What is the difference between Dispatcher vs Driver?

AspectDispatcherDriver
Required CredentialsMay require a high school diploma or equivalent; certifications in logistics or transportation are a plusValid driver’s license; may need commercial driver’s license (CDL) depending on vehicle type
Work EnvironmentOffice setting, coordinating routes and schedulesVehicle operation, on the road, or in delivery environments
Employer & Industry UsageLogistics, transportation, delivery companiesTransportation, delivery, freight, and logistics industries
Common Search & Comparison IntentUnderstanding roles in logistics and coordinationDriving responsibilities and qualifications

The main difference between a Dispatcher and a Driver is that a Dispatcher primarily coordinates and manages routes, schedules, and communication within logistics operations, often working in an office environment. In contrast, a Driver is responsible for physically operating vehicles to deliver goods or passengers. Both roles are essential in transportation industries, but they focus on different aspects of the logistics process.

What does a dispatcher do?

Dispatchers are utilized in a wide variety of industries to be the hub of communications for a company or organization. They answer phone calls and then communicate with the necessary mobile units in response to a request. From trucking to emergency services, they ensure that the appropriate people or products get to the right place at the right time. Due to the nature of the job, dispatchers—particularly those that work in emergency services—must be able to remain calm and clear-headed, especially in emergency situations.

How easy is it to get hired as a dispatcher?

Getting hired as a dispatcher generally depends on relevant experience, communication skills, and knowledge of dispatch software or radio systems. Entry-level positions may require a high school diploma, while some roles prefer prior experience or certifications. Job availability can vary by industry and location, but strong organizational skills and the ability to work under pressure are important for success.

How do dispatchers typically handle high-pressure situations and ensure effective communication during emergencies?

Dispatchers are trained to remain calm under pressure, prioritize incoming requests, and quickly relay accurate information to the appropriate personnel. They use specialized software and communication systems to coordinate responses, monitor ongoing situations, and provide updates to field teams. Regular training, established protocols, and teamwork with emergency responders help dispatchers manage stressful scenarios efficiently, minimizing errors and ensuring public safety.
More about Dispatcher jobs

What are the most commonly searched types of Dispatcher jobs in Springfield, MA?

The most popular types of Dispatcher jobs in Springfield, MA are:

What are popular job titles related to Dispatcher jobs in Springfield, MA?

For Dispatcher jobs in Springfield, MA, the most frequently searched job titles are:

What cities near Springfield, MA are hiring for Dispatcher jobs?

Cities near Springfield, MA with the most Dispatcher job openings:

Dispatcher jobs near you
Infographic showing various Dispatcher job openings in Springfield, MA as of August 2026, with employment types broken down into 70% Full Time, 20% Part Time, 5% Temporary, and 5% Contract. Highlights an 100% In-person job distribution, with an average salary of $45,662 per year, or $22 per hour.

Dispatcher

HARP Home Services

Windsor, CT • On-site

$19 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Job description

HARP Home Services, a dynamic, rapidly-growing HVAC, Electrical, and Plumbing company, is growing again! We are seeking a highly skilled Dispatcher to join our team at our Windsor, CT location.AVAILABLE SHIFT: Monday - Friday, 12:00 pm - 8:00 pmOur associates are our most important resource. They provide the sole source for our ability to meet our customers' needs. We have set high standards for job qualification and job performance. Our associates must have strong communication skills and a willingness to learn and grow. We will provide training in an environment in which these skills can grow and expand. You must have a positive attitude, a smile in your voice and a willingness to help as we pride ourselves on the service we provide to our customers.This position is responsible for scheduling and dispatching HVAC Service, Electrical, and Plumbing Technicians by reviewing and optimizing routes, answering incoming phone calls (existing customers), providing exceptional customer service and making sure all ticket information is entered in the computer correctly. Responsibilities will also include rescheduling appointments, creating dispatch numbers for all parts ordered, following up on part orders, and scheduling appointments for part installation.Enjoy a fun, family oriented work environment where your effort is recognized and greatly appreciated. Join a company who values each customer and each employee, and where each department is committed to providing exceptional service through strong teamwork. You will be given an opportunity to grow professionally, personally and financially. We offer a very competitive salary, an impressive monthly bonus plan, incentive plans and many other family-oriented benefits. Medical, dental, vision, prescription coverage, company supplied life insurance, paid vacation, paid holidays and 401(k) plan with employer match are additional benefits offered. To be successful in this role, you must possess: A minimum of one year customer service experience (dispatch experience is preferred) A professional appearance Excellent interpersonal skills with the ability to interact with all types of customers • Strong customer service attitude. Able to plan and schedule work rather than just react. Able to "think on your feet" to provide customers with needed information for their specific installation or repair. Ability to work as part of a team. Strong computer skills with a good knowledge of Microsoft office and ability to learn customer service management and scheduling / dispatch software.
Job Posted by ApplicantPro