Dispatch Supervisor Jobs in Reno, NV (NOW HIRING)

JOB SUMMARY

The Department of Public Works (DPW) Dispatcher will monitor and assist users of the radio channels that allow radio communication with the DPW and general radio traffic of Black Rock City (BRC). They will provide the community with a trusted source of knowledge, serving as an ally for solutions and productivity. This position will also assist with administrative duties within the department.

  This temporary, ineligible for benefits role is: 

• From August - September: Full-Time, Non-Exempt, based Black Rock City, Nevada. 

The deadline to apply for this role is 5:00 pm Pacific on July 6th.

DUTIES & ESSENTIAL JOB FUNCTIONS

Operations  (95%)

• Maintain an open conduit of communication between the DPW and other community services of BRC, and coordinate with the ESD and DPW council for radio coverage. 
• Manage the overnight radio shifts under the direction of the Dispatch Manager.
• Help set up the dispatch facility.
• Be proactive in assisting city needs.  
• Update and keep an accurate record of communications in the Dispatch Operations Logbook as directed by the Dispatch Manager.
• Maintain an open conduit of communication with the Dispatch Manager through direct interface, attending meetings as needed.  
• Maintain a clear, professional and constant radio presence as required by the Dispatch Manager.

Other Functions and Responsibilities (5%)

• Work with the Team to plan and execute LNT and Waste disposal plans for all relevant operations.
• Adjust workflow to support changing safety protocols as directed.
• Participate in crew meetings when requested and maintain related correspondence.
• Be familiar with, understand and act in accordance with Burning Man’s staff policies, protocols and behavioral standards.
• Monitor personal well-being by setting realistic goals and managing self-care while proactively addressing any concerns with management.
• Perform other duties as assigned.

LEARNING AND TEACHING

• Documentation - Assists in the creation, publishing, and maintenance of process documentation related to their assigned duties.
• Knowledge sharing – Helps acculturate and educate junior staff in Burning Man culture and business processes.
• Training development - Collaborates with the education team to develop training materials in their area of expertise, as requested.
• Learning – Pursues ongoing learning in their area of expertise, working to stay current on emergent knowledge, skills, and processes.

QUALIFICATIONS

 Required

• Prior experience with radio traffic control and radio technology. 
• Experienced and comfortable working overnight shifts.
• A disposition for handling stressful workloads and potential emergency situations in a focused, positive, and calm manner. 
• Ability to monitor high-volume radio traffic on multiple channels.
• Clear, concise and professional with strong verbal communication skills ; Able to evaluate the receiving party, tailor communication style, thoughtfully respond to needs for support, and address a broad range of personality types.
• Flexible, able to switch from conversation to conversation quickly and easily without losing the thread.
• Operates with behavioral integrity and discretion of sensitive information; maintains tidiness in work ethics and the work environment.
• Able to receive and integrate feedback into action and maintain an enthusiastic demeanor that inspires by example.
• Strong working knowledge of Google products (Gmail, Docs, Sheets, Drive), Microsoft Word and Excel. Ability to learn, use, and routinely update any online tools, applications and documents, proactively asking clarifying questions to smooth any process or system as needed.
• Comfortable handling real-time data entry for large amounts of information and managing several streams of communication simultaneously.
• Capable of working in an extreme environment including drastic temperature changes, high winds, poor air quality and low to no visibility at times.
• Ability to temporarily relocate for work at the Burning Man event held in Gerlach, Nevada

Preferred 

• It is helpful if the candidate has previously been to Burning Man and/or is familiar with its culture.

Note: If you have gained the necessary experience to succeed in this role and have acquired this experience in other ways, we encourage you to apply and share all relevant experience in your application.

REQUIRED LICENSES/CERTIFICATIONS

• Valid driver’s license and a good driving record. 

COMPENSATION

Individual compensation decisions are dependent on a variety of factors, including prior experience and geographical location. The anticipated rate for this position:

• From August - September is $15.00 to $17.00 per hour.

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

• On-playa:  Work is primarily sedentary but will also include the need to find and meet with department representatives who may not be in the vicinity therefore this could include walking or using some form of transportation.  Some of the work will be in outside weather conditions and will be exposed to fumes or airborne particles as well as possible extremes in temperature.

NOTICE FOR ALL APPLICANTS:

• Burning Man Project celebrates the importance of creating a diverse environment and enthusiastically encourages Black, Indigenous, Peoples of Color, LGBTQIA+, Immigrant, women, and people with disabilities, of all ages, to apply.
• Burning Man Project provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
• Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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