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Dispatch Operations Manager Jobs in Towson, MD (NOW HIRING)

CookUnity

Operations Supervisor

Savage, MD · On-site

$21 - $23/hr

Key Responsibilities: 1. Operational Oversight / Team Management * Supervise pick-and-pack ... Ensure all orders meet company quality standards before dispatch. * Enforce adherence to Standard ...

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All JobsDispatch Operations JobsDispatch Operations Manager JobsDispatch Operations Manager Jobs in Towson, MD

Dispatch Operations Manager information

See Towson, MD salary details

$28.7K

$60.2K

$99.2K

How much do dispatch operations manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for dispatch operations manager in Towson, MD is $60,247.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,900.00 and $68,500.00 per year, depending on experience, location, and employer.

What is a dispatch operations manager?

Dispatch Operations Managers oversee the daily operations of dispatch teams responsible for coordinating the movement of goods, vehicles, or personnel. They ensure that schedules are met, resources are efficiently allocated, and any issues are resolved quickly to maintain smooth operations. Their role often involves supervising staff, implementing procedures, monitoring performance, and communicating with clients or other departments. Strong organizational and leadership skills are essential for this position. Dispatch Operations Managers play a crucial role in logistics, transportation, emergency response, and other industries that rely on timely coordination.

How does a dispatch operations manager typically collaborate with other departments to ensure smooth logistics operations?

A Dispatch Operations Manager works closely with departments such as warehouse, transportation, customer service, and supply chain planning to coordinate schedules, resolve issues, and optimize delivery routes. Regular meetings and real-time communication help ensure that all teams are aligned on priorities, shipment statuses, and any emerging challenges. Strong collaboration is essential to quickly address delays or bottlenecks and to maintain high customer satisfaction. Building effective cross-department relationships is a key part of the role and contributes significantly to operational efficiency.

What are the key skills and qualifications needed to thrive as a dispatch operations manager, and why are they important?

A Dispatch Operations Manager requires expertise in logistics coordination, staff management, and operational analysis, often supported by a degree in business, logistics, or a related field. Familiarity with dispatch management software, GPS tracking systems, and relevant safety certifications is typically expected. Strong leadership, problem-solving abilities, and effective communication are crucial soft skills for managing teams and responding to dynamic situations. These skills and qualities ensure efficient operations, timely deliveries, and high levels of customer satisfaction in a fast-paced environment.

What is the difference between Dispatch Operations Manager vs Dispatch Coordinator?

AspectDispatch Operations ManagerDispatch Coordinator
ResponsibilitiesOversees dispatching activities, manages teams, optimizes routes, and ensures timely deliveriesSchedules and assigns deliveries, communicates with drivers, and handles daily dispatch tasks
Required CredentialsHigh school diploma or equivalent; experience in logistics or transportation; leadership skillsHigh school diploma or equivalent; experience in dispatch or customer service
Work EnvironmentOffice-based with some field oversight; leadership role in logisticsOffice-based; direct communication with drivers and clients
Industry UsageCommon in transportation, logistics, and delivery companiesUsed across similar industries for daily dispatch tasks

The Dispatch Operations Manager typically has broader responsibilities, including team management and strategic planning, while the Dispatch Coordinator focuses on daily scheduling and communication. Both roles are essential in logistics, but the manager position involves higher-level oversight and decision-making.

What are popular job titles related to Dispatch Operations Manager jobs in Towson, MD?

For Dispatch Operations Manager jobs in Towson, MD, the most frequently searched job titles are:

What cities near Towson, MD are hiring for Dispatch Operations Manager jobs?

Cities near Towson, MD with the most Dispatch Operations Manager job openings:

Dispatch Operations Manager jobs near you

Desktop Services System Administrator (Level I and II)

TAP Engineering

Fort George G Meade, MD • On-site

$83K - $158K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

Job description

Desktop Services System Administrator
Job ID: TAP00146
Position: System Admin Level I / II
Location: Fort Meade, MD
Category: Technical
Clearance Requirement: Active TS/SCI with Polygraph (most recent poly within the last 7 years)
Certification Requirement: DoD 8570 IAT II (Required)
Education Requirement: B.S in technical discipline
Experience Requirement: Level I: 3+ with degree, 8+ without degree. Level II: 5+ with degree, 10+ without.
Compensation Range: $83,000 - $158,000
Position Overview
TAP Engineering is seeking System Administrators at the I and II levels to provide Infrastructure Server and Desktop Sustainment services in support of High Performance Computing (HPC) environments. This role enhances and complements HPC sustainment capabilities across two geographically dispersed locations, supporting mission-critical desktop, workstation, and peripheral infrastructure.
This position focuses on the deployment, integration, configuration, tuning, and operational support of custom Linux-based workstations, peripheral hardware, and desktop ecosystem components in a secure, fast-paced environment.
Technical Environment
  • Custom Linux-based workstations and desktops
  • Enterprise desktop and workstation hardware
  • Monitors and display systems
  • KVM switches
  • Peripheral devices (keyboards, mice, media converters, etc.)
  • Printers and multifunction devices (HP, Dell, Lexmark, etc.)
  • Structured cabling (Ethernet, fiber, serial, VGA, DVI, HDMI, DisplayPort, etc.)
  • Client/server, storage, and network devices
  • Linux, Unix, and Windows operating systems
Key Responsibilities (All Levels)
  • Provide support for the implementation, troubleshooting, and maintenance of IT systems
  • Support installation, deployment, integration, configuration, tuning, and operational support of workstation hardware and peripherals
  • Perform day-to-day system operations, monitoring, and incident response
  • Manage daily configuration and operational health of desktop systems
  • Assist users with accessing and using IT systems
  • Provide Tier 1 and Tier 2 support based on experience level
  • Escalate issues appropriately and communicate status to Government and internal stakeholders
  • Support dispatch operations for hardware issues and remain involved through resolution
  • Optimize system performance and resource utilization
  • Support system capacity analysis and planning
  • Maintain accurate system documentation and operational records
  • Follow Government-defined ticketing, change management, and operational procedures
Level Differentiation
System Administrator I (Entry-Level)
Focus: Execution, Tier 1 support, and foundational desktop operations
  • Performs routine desktop and workstation support tasks under supervision
  • Provides Tier 1 (Help Desk) support and basic Tier 2 escalation assistance
  • Supports installation and configuration of workstations and peripherals
  • Assists users with system access and basic troubleshooting
  • Performs standard maintenance, patching, and documentation
  • Supports cabling, hardware setup, and device integration
  • Escalates complex issues to mid-level administrators
System Administrator II (Mid-Level)
Focus: Independent operations, Tier 2 ownership, and advanced troubleshooting
  • Independently administers desktop and workstation environments
  • Provides Tier 1 and Tier 2 support, including advanced troubleshooting
  • Performs root cause analysis and remediation
  • Manages daily configuration and operational health of desktop systems
  • Supports Linux, Unix, and Windows desktop environments
  • Executes system deployments, upgrades, and transitions
  • Provides detailed analysis and feedback for escalated incidents
  • Supports dispatch operations for hardware-related issues
  • Configures and manages operating systems and device integrations
  • Implements system enhancements to improve reliability and performance
  • Serves as an escalation point for junior administrators
 Required Qualifications (All Levels)
  • Active TS/SCI clearance with Full Scope Polygraph (most recent poly within the last 7 years)
  • DoD 8570 IAT II certification
  • Experience supporting desktop or workstation environments
  • Experience supporting Linux-based or Unix-based systems
  • Familiarity with enterprise IT infrastructure
  • Strong troubleshooting and documentation skills
  • Strong verbal and written communication skills
  • Ability to work effectively in a 24/7 operational environment (as required)
  • Ability to collaborate with Government and contractor personnel
Benefits Overview
TAP Engineering offers a comprehensive and competitive benefits package, including:
  • Paid Time Off: 15–25 days annually based on tenure, plus 11 paid holidays (never use-or-lose)
  • Retirement: Up to 15% employer contribution to a 401(k) through match and profit sharing
  • Medical Coverage: Free medical insurance for employees, with optional buy-up plans for dependents
  • Dental & Vision: Employer-paid plans with optional enhancements
  • Insurance Coverage: Employer-paid life insurance, AD&D, short-term disability, and long-term disability
  • Flexible Spending Accounts: Healthcare and dependent care FSAs
  • Tuition Reimbursement: Up to $36,000 per year for approved coursework
  • Additional Benefits: Employee Assistance Program, wellness incentives, discount programs, virtual care, prescription savings, and travel support
  • Performance-Based Rewards: Merit increases, performance bonuses, and referral bonuses
Clearance Requirement
This position requires the ability to obtain and maintain a Top Secret/SCI security clearance with Full Scope Polygraph, based on a current Single Scope Background Investigation (SSBI/SBI). Clearance and polygraph processing will be completed by the U.S. Government.
Factors considered for U.S. Government security clearance eligibility include, but are not limited to:
  • U.S. citizenship
  • Favorable criminal history review
  • Education verification
  • Drug and substance use review
  • Credit history review
  • Subject interview
Additional Information
By submitting your resume for this position, you acknowledge and agree that TAP Engineering may share your resume and related application materials with its subsidiaries and affiliated companies for consideration for other available positions.
TAP Engineering is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by law.
 

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