Dispatch Operations Manager Jobs in Towson, MD (NOW HIRING)

Managing Director of Business Services, Logistics & Ventures

Baltimore, Maryland

DISCLOSURES
The specific statements shown in each section of this job description are not intended to be all-inclusive. They represent typical elements and criteria necessary to perform the job successfully. Job responsibilities may be modified or expanded over time, and the company will inform the employee of any such changes.

ABOUT THE COMPANY

Enterprise Management Solutions, LLC (EMS) is a full-spectrum consulting and management firm specializing in back-office operations, financial infrastructure, and executive oversight for health and human services organizations. We provide strategic support to affiliated companies through contractual partnerships, optimizing operations and maintaining compliance across multiple industries including behavioral health, primary care, real estate, supportive housing, and food service.

Our goal is to relieve mission-driven companies of administrative burden by overseeing financial and operational systems that allow leadership teams to focus on quality care and innovation.

COMPANY WEBSITE: https://enterprisemanagement.org/

COMPANY PHONE NUMBER: (667) 309-5345

HR DEPARTMENT PHONE NUMBER: (667) 309-5345 EXT 10

HR DEPARTMENT EMAIL ADDRESS: hr@enterprisemgmtinc.com

POSITION TITLE: Managing Director of Business Services, Logistics & Ventures

ALTERNATE TITLE(S): Director of Operations, Operations Director, Business Services Director, Logistics Director, Venture Operations Director, Senior Operations Manager

COMPANY: Enterprise Management Solutions, LLC

DIVISION: Executive Office

DEPARTMENT: Corporate/EMS Level

UNIT: Business Services, Logistics & Ventures

ACCOUNTABLE TO: Chief Operations Officer (Chief Executive Officer, in absence of Chief Operations Officer)

ACCOUNTABLE FOR: Providing strategic leadership and operational oversight across the Business Services, Logistics, and Ventures Portfolio. Responsible for managing and optimizing multiple business lines, including administrative support services, consulting operations, logistics and dispatch functions, hospitality ventures, food service operations, and consumer brands. Ensures operational excellence, financial performance, regulatory compliance, quality service delivery, and organizational growth. Oversees managers and staff, establishes performance standards, maintains vendor and client relationships, manages budgets and operational resources, and supports enterprise-wide strategic initiatives. Ensures effective communication with executive leadership while promoting accountability, efficiency, innovation, and continuous improvement across all assigned business units.

CLASSIFICATION: Non-Exempt (W-2, Hourly) – Full-Time

WORK SCHEDULE:  This schedule reflects 8 hours per day, totaling 40 hours per week, Monday through Friday, 8:00 AM–5:00 PM. Scheduling needs may vary based on business demands, and adjustments may be required as reasonably assigned.

COMPENSATION: Ranges between $28.00 per hour to $40.00 per hour, commensurate  with experience and qualifications.

BENEFITS PACKAGE: This position is eligible for standard W-2 employee benefits, including but not limited to those outlined in the Company’s official benefits package. Eligibility and participation are subject to the terms and conditions of the applicable plans. Full details are provided in the current benefits package documentation.
ANTICIPATED TRAVEL: Minimal; office-based

SUMMARY OF POSITION RESPONSIBILITIES
The Managing Director of Business Services, Logistics & Ventures is responsible for providing strategic leadership, operational oversight, and performance management across Enterprise Management Solutions LLC's Business Services, Logistics, and Ventures Portfolio. This position directs the day-to-day operations of multiple business lines, including administrative and consulting services, logistics and dispatch operations, hospitality ventures, food service brands, and consumer-focused enterprises. The Managing Director ensures operational efficiency, financial accountability, regulatory compliance, quality service delivery, and alignment with organizational goals and growth initiatives.

Reporting directly to the Chief Operations Officer (COO), the Managing Director serves as a senior operational leader responsible for managing cross-functional teams, optimizing workflows, maintaining strong client and vendor relationships, overseeing budgets and performance metrics, and supporting enterprise-wide strategic objectives. The role requires a proactive and results-driven leader capable of balancing operational excellence with long-term business development and organizational growth.

SCHEDULED DUTIES AND RESPONSIBILITIES

• Oversee the daily operations and performance of assigned business units, ensuring operational excellence and achievement of organizational objectives.
• Direct and monitor business services, administrative operations, consulting activities, and client-facing service delivery functions.
• Supervise logistics, dispatch, freight coordination, and transportation activities to ensure efficiency, compliance, and customer satisfaction.
• Oversee hospitality, food service, and venture operations, ensuring quality standards, inventory management, event readiness, and service excellence.
• Develop, implement, and monitor operational policies, procedures, and standard operating practices.
• Lead and supervise managers, supervisors, team leads, and staff across multiple business lines.
• Monitor departmental budgets, expenses, revenue performance, and profitability metrics.
• Review operational dashboards, reports, and performance indicators to identify trends and opportunities for improvement.
• Coordinate vendor relationships, contract administration, procurement activities, and service agreements.
• Ensure accurate maintenance of records, reports, documentation, compliance logs, and operational data.
• Support business development initiatives by evaluating operational feasibility and implementing scalable processes.
• Provide regular operational reports, recommendations, and strategic updates to executive leadership.
• Ensure compliance with company policies, industry standards, contractual obligations, and applicable regulations.
• Foster a culture of accountability, professionalism, continuous improvement, and customer-focused service delivery. 

UNSCHEDULED DUTIES AND RESPONSIBILITIES

• Lead special operational projects, organizational initiatives, business launches, and expansion efforts as assigned.
• Investigate operational issues, service disruptions, customer concerns, and vendor-related challenges, implementing corrective actions when necessary.
• Support mergers, acquisitions, new ventures, and enterprise growth opportunities through operational planning and integration activities.
• Develop and implement contingency plans for operational risks, emergencies, and business continuity situations.
• Conduct operational assessments and recommend improvements to increase efficiency, profitability, and service quality.
• Participate in executive planning sessions, strategic initiatives, and organizational development activities.
• Assist with technology implementations, workflow automation projects, and enterprise system enhancements.
• Support recruitment, onboarding, coaching, succession planning, and professional development efforts for management staff.
• Represent the organization in meetings with clients, vendors, business partners, community stakeholders, and regulatory agencies.
• Remain informed and compliant with all applicable regulations, accreditation standards, and company policies and procedures.
• Participate in internal audits, quality assurance reviews, performance improvement initiatives, and compliance assessments.
• Support the COO and executive leadership team with operational assignments and enterprise-wide initiatives as requested.
• Maintain confidentiality of all business, personnel, client, financial, and operational information. 

PHYSICAL DEMANDS 

• Prolonged periods sitting at a desk and working on a computer.
• Frequent participation in meetings, presentations, and conference calls.
• Occasional standing, walking, and travel between business locations or operational sites.
• Ability to occasionally lift and carry materials weighing up to 25 pounds.

WORKING CONDITIONS 

• On-site position with regular interaction across multiple business operations.
• Fast-paced, multi-functional operational environment.
• Frequent collaboration with internal departments, external vendors, clients, and business partners.
• Occasional travel may be required to support business operations, meetings, events, or venture locations. 

COMPETENCIES AND SKILLS 

• Strong leadership, organizational, and strategic planning abilities.
• Exceptional operational management and problem-solving skills.
• Ability to oversee multiple business lines and priorities simultaneously.
• Strong financial acumen, budgeting, cost-control, and performance management capabilities.
• Excellent communication, negotiation, and stakeholder relationship management skills.
• Proficiency in Microsoft Office Suite, reporting systems, project management platforms, and enterprise software.
• Strong analytical and decision-making skills with a focus on results and continuous improvement.
• Ability to lead diverse teams and foster collaboration across departments.
• High level of professionalism, discretion, accountability, and integrity.
• Adaptability and effectiveness in dynamic, fast-changing operational environments. 

LEVEL OF EDUCATION / TRAINING / QUALIFICATIONS

Education

• Bachelor's degree in Business Administration, Management, Operations, Logistics, Hospitality Management, Public Administration, or a related field required.
• Master's degree in Business Administration (MBA), Operations Management, Public Administration, or a related field preferred.
  

Licenses/Certifications

• Professional certifications in Operations Management, Logistics, Project Management, Hospitality Management, or Business Administration preferred but not required.
  

Experience

• Minimum five (5) years of progressive leadership experience in business operations, logistics, hospitality, venture management, or related operational environments.
• Minimum three (3) years of supervisory or senior management experience overseeing multiple teams, departments, business units, or operational functions.
• Demonstrated experience managing budgets, vendor relationships, operational performance metrics, and organizational growth initiatives.
• Experience supporting multi-site, multi-entity, or diversified business operations strongly preferred.