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Dispatch Operations Manager Jobs in Gaithersburg, MD

Keolis Transit America

Operations Manager

Leesburg, VA · On-site

$90K - $100K/hr

Ability to manage cost control and financial/budget experience * Strong written and oral ... Coordinates the scheduling for operators, dispatchers and supervisors in the operations department

Mr. Handyman

Operations Manger

Frederick, MD · On-site

As the Operations Manager you are a key member of the team reporting directly to the owner of the ... Schedule services and dispatch technicians * Perform marketing functions to sell additional work ...

Fairfax County

Chief Transit Operations

Fairfax, VA · On-site

$80K - $141K/yr

Experience managing dispatch operations Ability to prepare budgets, projections, and cost analyses Experience supervising staff in a transportation or logistics environment Ability to establish and ...

Fairfax County, VA

Chief Transit Operations

Fairfax, VA · On-site

$80K - $141K/yr

Experience managing dispatch operations * Ability to prepare budgets, projections, and cost analyses * Experience supervising staff in a transportation or logistics environment * Ability to establish ...

Transdev

Operations Supervisor

Capitol Heights, MD · On-site

$56K - $64K/yr

The Operations Supervisor oversees daily Dispatch operations within a 24/7 transportation ... Management for complaints. * Ensure that dispatch personnel are effectively performing linked ...

Transdev

Operations Supervisor

Capitol Heights, MD · On-site

$56K - $64K/yr

The Operations Supervisor oversees daily Dispatch operations within a 24/7 transportation ... Management for complaints. * Ensure that dispatch personnel are effectively performing linked ...

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Dispatch Operations Manager information

See Gaithersburg, MD salary details

$32.4K

$67.9K

$111.8K

How much do dispatch operations manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for dispatch operations manager in Gaithersburg, MD is $67,948.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,900.00 and $77,300.00 per year, depending on experience, location, and employer.

What is the difference between Dispatch Operations Manager vs Dispatch Coordinator?

AspectDispatch Operations ManagerDispatch Coordinator
ResponsibilitiesOversees dispatching activities, manages teams, optimizes routes, and ensures timely deliveriesSchedules and assigns deliveries, communicates with drivers, and handles daily dispatch tasks
Required CredentialsHigh school diploma or equivalent; experience in logistics or transportation; leadership skillsHigh school diploma or equivalent; experience in dispatch or customer service
Work EnvironmentOffice-based with some field oversight; leadership role in logisticsOffice-based; direct communication with drivers and clients
Industry UsageCommon in transportation, logistics, and delivery companiesUsed across similar industries for daily dispatch tasks

The Dispatch Operations Manager typically has broader responsibilities, including team management and strategic planning, while the Dispatch Coordinator focuses on daily scheduling and communication. Both roles are essential in logistics, but the manager position involves higher-level oversight and decision-making.

How does a dispatch operations manager typically collaborate with other departments to ensure smooth logistics operations?

A Dispatch Operations Manager works closely with departments such as warehouse, transportation, customer service, and supply chain planning to coordinate schedules, resolve issues, and optimize delivery routes. Regular meetings and real-time communication help ensure that all teams are aligned on priorities, shipment statuses, and any emerging challenges. Strong collaboration is essential to quickly address delays or bottlenecks and to maintain high customer satisfaction. Building effective cross-department relationships is a key part of the role and contributes significantly to operational efficiency.

What is a dispatch operations manager?

Dispatch Operations Managers oversee the daily operations of dispatch teams responsible for coordinating the movement of goods, vehicles, or personnel. They ensure that schedules are met, resources are efficiently allocated, and any issues are resolved quickly to maintain smooth operations. Their role often involves supervising staff, implementing procedures, monitoring performance, and communicating with clients or other departments. Strong organizational and leadership skills are essential for this position. Dispatch Operations Managers play a crucial role in logistics, transportation, emergency response, and other industries that rely on timely coordination.

What are the key skills and qualifications needed to thrive as a dispatch operations manager, and why are they important?

A Dispatch Operations Manager requires expertise in logistics coordination, staff management, and operational analysis, often supported by a degree in business, logistics, or a related field. Familiarity with dispatch management software, GPS tracking systems, and relevant safety certifications is typically expected. Strong leadership, problem-solving abilities, and effective communication are crucial soft skills for managing teams and responding to dynamic situations. These skills and qualities ensure efficient operations, timely deliveries, and high levels of customer satisfaction in a fast-paced environment.

What are popular job titles related to Dispatch Operations Manager jobs in Gaithersburg, MD?

For Dispatch Operations Manager jobs in Gaithersburg, MD, the most frequently searched job titles are:

What cities near Gaithersburg, MD are hiring for Dispatch Operations Manager jobs?

Cities near Gaithersburg, MD with the most Dispatch Operations Manager job openings:

Dispatch Operations Manager jobs near you

Operations Manager - Client Services & Dispatch

Excel Group

Ashburn, VA • On-site

Other

Posted 22 days ago

Job description

Operations Manager – Client Services & Dispatch


Excel Courier | Ashburn, VA | Full Time | On-Site


Position Summary
The Operations Manager – Client Services & Dispatch leads the Client Services and Dispatch teams, with primary accountability for personnel management, team development, and operational process ownership of these functions. Build, scale, and hold accountable high-performing teams that deliver service quality to customers. Partner with the operations management team to ensure end-to-end service delivery.


Essential Functions (Duties and Responsibilities)
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

  • Service-quality accountability. Serve as the primary point of accountability for service-quality outcomes delivered by the Client Services and Dispatch functions.
  • Build and scale teams. Build and scale the Client Services and Dispatch teams in line with business growth, including workforce planning, hiring, onboarding, role design, staffing requirements, selection, and recommend termination.
  • Develop people and culture. Develop team members through coaching, mentoring, skills development, and career-path planning; guide employees in handling difficult or complex problems and resolving escalated complaints or disputes. Foster a positive, collaborative team culture using strong interpersonal and communication skills across all levels of the organization.
  • Performance standards and accountability. Establish clear performance.
    standards and accountability mechanisms; conduct regular performance reviews, coach through performance issues, and hold team members to defined expectations.
  • Process ownership and daily operations. Own and continuously improve the processes within Client Services and Dispatch; maintain metrics, reports, process documentation, customer service logs, and training records; prepare work schedules and assign specific duties.
  • Compliance and oversight. Monitor operations to ensure staff compliance with administrative policies and procedures, safety rules, contracts, and government regulations.
  • Cross-functional collaboration. Collaborate with the operations management team, to formulate and implement cross-functional policies, procedures, goals, and objectives, including process and technology initiatives.


Work Environment
This job operates in a demanding, high stress, fast-paced call-center office setting, as well as occasional presence in a temperature-controlled warehouse. This position routinely uses standard office equipment such as computers, phones, and photocopiers.


Physical Requirements
While performing the duties of this job the employee is frequently required to walk, sit, hear, speak, hold, visually inspect, and utilize repetitive hand motions requiring finger dexterity and hand eye coordination. Employee must maintain a professional and customer-friendly demeanor, be able to work in a fast paced environment, handle stressful situations, occasionally lift and handle packages up to 50 lbs., and be able to visually distinguish primary colors.


Core Competencies
•Team Leadership
•Managing People / People Development
•Performance Coaching & Accountability
•Interpersonal Skills / Impact and Influence
•Conflict Resolution
•Change Management
•Customer Service
•Delegation
•Problem Solving
•Communication


Required Education and Experience
•Five or more years of people-management experience leading and developing teams in a high volume, dynamic environment.
•Demonstrated track record of scaling teams, building accountability structures, and developing direct reports.


Compliance Requirements
Successful completion of all required pre-employment screenings, onboarding requirements, and mandatory training programs, including background screening, drug screening, credit check, HIPAA training, TSA training, and other company-required certifications.