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Dispatch Operations Manager Jobs in Frederick, MD

Mr. Handyman

Operations Manger

Frederick, MD · On-site

As the Operations Manager you are a key member of the team reporting directly to the owner of the ... Schedule services and dispatch technicians * Perform marketing functions to sell additional work ...

STULZ USA

Systems Analyst - ERP

Frederick, MD · On-site

This role bridges business dispatch operations with digital field solutions, ensuring seamless end-to-end management of service contracts, technician scheduling, and mobile execution. Key ...

STULZ USA

Systems Analyst - ERP

Frederick, MD

This role bridges business dispatch operations with digital field solutions, ensuring seamless end-to-end management of service contracts, technician scheduling, and mobile execution. Key ...

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All JobsDispatch Operations JobsDispatch Operations Manager JobsDispatch Operations Manager Jobs in Frederick, MD

Dispatch Operations Manager information

See Frederick, MD salary details

$29.8K

$62.5K

$102.9K

How much do dispatch operations manager jobs pay per year?

As of Jul 26, 2026, the average yearly pay for dispatch operations manager in Frederick, MD is $62,528.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,700.00 and $71,100.00 per year, depending on experience, location, and employer.

What is the difference between Dispatch Operations Manager vs Dispatch Coordinator?

AspectDispatch Operations ManagerDispatch Coordinator
ResponsibilitiesOversees dispatching activities, manages teams, optimizes routes, and ensures timely deliveriesSchedules and assigns deliveries, communicates with drivers, and handles daily dispatch tasks
Required CredentialsHigh school diploma or equivalent; experience in logistics or transportation; leadership skillsHigh school diploma or equivalent; experience in dispatch or customer service
Work EnvironmentOffice-based with some field oversight; leadership role in logisticsOffice-based; direct communication with drivers and clients
Industry UsageCommon in transportation, logistics, and delivery companiesUsed across similar industries for daily dispatch tasks

The Dispatch Operations Manager typically has broader responsibilities, including team management and strategic planning, while the Dispatch Coordinator focuses on daily scheduling and communication. Both roles are essential in logistics, but the manager position involves higher-level oversight and decision-making.

How does a Dispatch Operations Manager typically collaborate with other departments to ensure smooth logistics operations?

A Dispatch Operations Manager works closely with departments such as warehouse, transportation, customer service, and supply chain planning to coordinate schedules, resolve issues, and optimize delivery routes. Regular meetings and real-time communication help ensure that all teams are aligned on priorities, shipment statuses, and any emerging challenges. Strong collaboration is essential to quickly address delays or bottlenecks and to maintain high customer satisfaction. Building effective cross-department relationships is a key part of the role and contributes significantly to operational efficiency.

What are Dispatch Operations Managers?

Dispatch Operations Managers oversee the daily operations of dispatch teams responsible for coordinating the movement of goods, vehicles, or personnel. They ensure that schedules are met, resources are efficiently allocated, and any issues are resolved quickly to maintain smooth operations. Their role often involves supervising staff, implementing procedures, monitoring performance, and communicating with clients or other departments. Strong organizational and leadership skills are essential for this position. Dispatch Operations Managers play a crucial role in logistics, transportation, emergency response, and other industries that rely on timely coordination.

What are the key skills and qualifications needed to thrive as a Dispatch Operations Manager, and why are they important?

A Dispatch Operations Manager requires expertise in logistics coordination, staff management, and operational analysis, often supported by a degree in business, logistics, or a related field. Familiarity with dispatch management software, GPS tracking systems, and relevant safety certifications is typically expected. Strong leadership, problem-solving abilities, and effective communication are crucial soft skills for managing teams and responding to dynamic situations. These skills and qualities ensure efficient operations, timely deliveries, and high levels of customer satisfaction in a fast-paced environment.
What are popular job titles related to Dispatch Operations Manager jobs in Frederick, MD? For Dispatch Operations Manager jobs in Frederick, MD, the most frequently searched job titles are:
What job categories do people searching Dispatch Operations Manager jobs in Frederick, MD look for? The top searched job categories for Dispatch Operations Manager jobs in Frederick, MD are:
What cities near Frederick, MD are hiring for Dispatch Operations Manager jobs? Cities near Frederick, MD with the most Dispatch Operations Manager job openings:
Dispatch Operations Manager jobs near you
Operations Manger

Operations Manger

Mr. Handyman

Frederick, MD • On-site

Full-time

Posted 5 days ago

Job description

Mr. Handyman of North & West Central MD, the 7th largest Mr Handyman in the country, is looking for an experienced Operations Manager to oversee the daily operations of our business. At Mr. Handyman we have over 14 years of providing quality service to our customers.
As the Operations Manager you are a key member of the team reporting directly to the owner of the business. You are responsible for handling service requests and customer complaints, managing the daily schedule, and helping to continually grow the business. Exemplifying our code of values, you show respect and courtesy to all customers and employees.
You are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.
Specific Responsibilities:
  • Receive incoming calls in professional and courteous manner
  • Return customer inquiries
  • Return customer calls/inquiries (some after hours and/or on weekends), respond to customer complaints, and resolve issues
  • Schedule services and dispatch technicians
  • Perform marketing functions to sell additional work and earn business
  • Manage both residential and commercial business
  • Help in the hiring of field technicians
  • Perform administrative functions including data entry, payment processing, and supply inventory
  • Oversee the maintenance of company vehicles
  • Perform other duties as needed which may include cross-training in related positions

Job Requirements:
  • At least (1) year previous operations management experience.
  • Customer service and sales experience preferred
  • Strong written and verbal communication skills
  • Computer literate, with working knowledge of word processing, business software and spreadsheet applications
  • Detail-oriented
  • Team player who can work independently
  • Must be available to respond to weekend and after-hour messages from customers.

Competitive pay and benefits. Bonuses available.
We are actively interviewing for this position - Apply today and our hiring manager will follow-up!
For over 20 years, Mr. Handyman® franchisees have consistently hired reliable, customer focused team members who are both knowledgeable and skilled. They are experienced in many areas of home improvement, maintenance and repair and they know the value of building relationships with clients. Those select individuals who make the cut are offered a competitive work environment with the ability to have more control over your earnings and your future.
Notice
Mr. Handyman International LLC is the franchisor of the Mr. Handyman® franchised system. Each Mr. Handyman® franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Mr. Handyman International LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Mr. Handyman International LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.
*Acknowledgement
I acknowledge that each independent Mr. Handyman® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Mr. Handyman International LLC ("Franchisor") nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee's employees; (2) supervise and control franchisee's employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Mr. Handyman International LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.

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