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Dispatch Operations Manager Jobs in Frederick, MD

We are seeking a hands-on Dispatch Supervisor to leadoutbound shipping and dispatch operations in a ... operational procedures Team & Administrative Oversight Train and onboard new team members Manage ...

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... dispatch team. Reporting directly to the Operations Manager, this role ensures seamless communication between drivers, medical staff, and patients while maintaining compliance and accurate records.

Dispatch Supervisor AboutNewCold NewCold is a global leader in advanced food logistics. Our ... operational procedures Team & Administrative Oversight Train and onboard new team members Manage ...

As the Operations Manager you are a key member of the team reporting directly to the owner of the ... Schedule services and dispatch technicians * Perform marketing functions to sell additional work ...

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Dispatch Operations Manager information

See Frederick, MD salary details

$29.8K

$62.5K

$102.9K

How much do dispatch operations manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for dispatch operations manager in Frederick, MD is $62,528.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,700.00 and $71,100.00 per year, depending on experience, location, and employer.

What is a dispatch operations manager?

Dispatch Operations Managers oversee the daily operations of dispatch teams responsible for coordinating the movement of goods, vehicles, or personnel. They ensure that schedules are met, resources are efficiently allocated, and any issues are resolved quickly to maintain smooth operations. Their role often involves supervising staff, implementing procedures, monitoring performance, and communicating with clients or other departments. Strong organizational and leadership skills are essential for this position. Dispatch Operations Managers play a crucial role in logistics, transportation, emergency response, and other industries that rely on timely coordination.

How does a dispatch operations manager typically collaborate with other departments to ensure smooth logistics operations?

A Dispatch Operations Manager works closely with departments such as warehouse, transportation, customer service, and supply chain planning to coordinate schedules, resolve issues, and optimize delivery routes. Regular meetings and real-time communication help ensure that all teams are aligned on priorities, shipment statuses, and any emerging challenges. Strong collaboration is essential to quickly address delays or bottlenecks and to maintain high customer satisfaction. Building effective cross-department relationships is a key part of the role and contributes significantly to operational efficiency.

What are the key skills and qualifications needed to thrive as a dispatch operations manager, and why are they important?

A Dispatch Operations Manager requires expertise in logistics coordination, staff management, and operational analysis, often supported by a degree in business, logistics, or a related field. Familiarity with dispatch management software, GPS tracking systems, and relevant safety certifications is typically expected. Strong leadership, problem-solving abilities, and effective communication are crucial soft skills for managing teams and responding to dynamic situations. These skills and qualities ensure efficient operations, timely deliveries, and high levels of customer satisfaction in a fast-paced environment.

What is the difference between Dispatch Operations Manager vs Dispatch Coordinator?

AspectDispatch Operations ManagerDispatch Coordinator
ResponsibilitiesOversees dispatching activities, manages teams, optimizes routes, and ensures timely deliveriesSchedules and assigns deliveries, communicates with drivers, and handles daily dispatch tasks
Required CredentialsHigh school diploma or equivalent; experience in logistics or transportation; leadership skillsHigh school diploma or equivalent; experience in dispatch or customer service
Work EnvironmentOffice-based with some field oversight; leadership role in logisticsOffice-based; direct communication with drivers and clients
Industry UsageCommon in transportation, logistics, and delivery companiesUsed across similar industries for daily dispatch tasks

The Dispatch Operations Manager typically has broader responsibilities, including team management and strategic planning, while the Dispatch Coordinator focuses on daily scheduling and communication. Both roles are essential in logistics, but the manager position involves higher-level oversight and decision-making.

What are popular job titles related to Dispatch Operations Manager jobs in Frederick, MD?

For Dispatch Operations Manager jobs in Frederick, MD, the most frequently searched job titles are:

What job categories do people searching Dispatch Operations Manager jobs in Frederick, MD look for?

The top searched job categories for Dispatch Operations Manager jobs in Frederick, MD are:

What cities near Frederick, MD are hiring for Dispatch Operations Manager jobs?

Cities near Frederick, MD with the most Dispatch Operations Manager job openings:

Dispatch Supervisor

NewCold

Hagerstown, MD

Full-time

PTO

Posted 17 days ago


NewCold rating

6.2

Company rating: 6.2 out of 10

Based on 5 frontline employees who took The Breakroom Quiz


Job description

We are seeking a hands-on Dispatch Supervisor to leadoutbound shipping and dispatch operations in a temperature-controlled warehouseenvironment. This working leader ensures that all customer orders areaccurately picked, staged, verified, and loaded on time while maintainingstrict safety, quality, and cold chain standards. 
This role partners closely with warehouse, inventory, transportation, andmaintenance teams to drive operational efficiency and compliance in afast-paced environment. 
Key Responsibilities 
Operational Leadership 
Supervise daily outbound and dispatch operations including dock activity,staging, and trailer loading 
Lead and mentor team members through active floor presence and engagement 
Assign work, monitor productivity, and ensure shipping deadlines are met 
Coordinate dock scheduling and transportation movements(inbound/outbound) 
Communicate effectively with drivers, carriers, and internal departments 
Quality & Compliance 
Verify product, quantities, documentation, and load accuracy 
Ensure all loads meet temperature control and cold chain standards 
Perform outbound quality checks and resolve shipping discrepancies (misloads,shortages, damage) 
Maintain dispatch logs, shipment records, and verification documentation 
Support audits, inventory checks, and compliance inspections 
Enforce company policies, safety standards, and operational procedures 
Team & Administrative Oversight 
Train and onboard new team members 
Manage timecards, attendance tracking, PTO approvals, and payrollaccuracy 
Monitor performance and provide coaching to improve efficiency andaccuracy 
Participate in daily operational meetings and provide performance updates 
Identify workflow improvements to enhance productivity and reduce errors 
Physical Requirements 
Ability to lift, push, or pull up to 50 lbs at times 
Ability to stand, walk, bend, and move throughout shift 
Ability to operate material handling equipment (forklift/pallet jack) 
Must wear required PPE (freezer suit, gloves, hearing protection) 
Additional Information 
May require evening, weekend, or flexible scheduling 
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