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Dispatch Operations Manager Jobs in Baltimore, MD

Cowan Systems and Cowan Management

Dispatch Manager

Aberdeen, MD · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This is a leadership position that reports to the Operations Manager or the Terminal Manager, depending on the size of the operation. The Dispatch Manager will participate in; problem identification ...

Cowan Systems

Dispatch Manager

Aberdeen, MD · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This is a leadership position that reports to the Operations Manager or the Terminal Manager, depending on the size of the operation. The Dispatch Manager will participate in; problem identification ...

Sila Services

Operations Manager

Beltsville, MD

$100K - $130K/yr

Operations Manager Sila Heating & Air Conditioning \u007C Beltsville, MD Lead the Field. Develop ... Monitor dispatch, technician utilization, job completion, and field capacity throughout the day.

New

Sila Services

Operations Manager

Beltsville, MD · On-site

$100K - $130K/yr

Operations Manager Sila Heating & Air Conditioning | Beltsville, MD Lead the Field. Develop the ... Monitor dispatch, technician utilization, job completion, and field capacity throughout the day.

New

Sila Services

Operations Manager

Beltsville, MD

$100K - $130K/yr

Operations Manager Sila Heating & Air Conditioning | Beltsville, MD Lead the Field. Develop the ... Monitor dispatch, technician utilization, job completion, and field capacity throughout the day.

New

Coach USA

Dispatcher/Operations

Parkville, MD · On-site

$52K/yr

  • Medical

  • Dental

  • Vision

In case of breakdowns contact road services, dispatch relief bus, and notify Director of Maintenance and management. * Communicate delays or updates with Operations * Communicate with maintenance on ...

CoachUSA

Dispatcher/Operations

Parkville, MD · On-site

$52K/yr

  • Medical

  • Dental

  • Vision

In case of breakdowns contact road services, dispatch relief bus, and notify Director of Maintenance and management. * Communicate delays or updates with Operations * Communicate with maintenance on ...

Transdev

Operations Manager

Baltimore, MD · On-site

$64K - $79K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... dispatch personnel. * Oversees scheduling of operators, monitors operations, and coordinates ... Management Job Type: Full Time Req ID: 8764 Pay Group: 1BU Cost Center: 55439 The above statements ...

Transdev

Operations Manager

Baltimore, MD

$64K - $79K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... dispatch personnel. * Oversees scheduling of operators, monitors operations, and coordinates ... Management Job Type: Full Time Req ID: 8764 Pay Group: 1BU Cost Center: 55439 The above statements ...

Transdev

Operations Manager

Baltimore, MD · On-site

$64K - $79K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... dispatch personnel. * Oversees scheduling of operators, monitors operations, and coordinates ... Management Job Type: Full Time Req ID: 8764 Pay Group: 1BU Cost Center: 55439 The above statements ...

Ferraro Foods of Maryland, LLC

Dispatcher

Aberdeen, MD · On-site

$21 - $25/hr

Coordinate daily dispatch operations, including routing, scheduling, and load planning * Assist ... Answer and manage incoming calls related to delivery issues, customer inquiries, and logistics ...

Ferraro Foods Inc

Dispatcher

Aberdeen, MD

$21 - $25/hr

Essential ResponsibilitiesCoordinate daily dispatch operations, including routing, scheduling, and ... manage incoming calls related to delivery issues, customer inquiries, and logistics ...

Jet Blast, Inc.

Assistant Operations Manager

Baltimore, MD

$55K - $75K/yr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Experience in industrial and/or dispatch management. * Steady work history. * Basic computer skills ... Join our operations team as an Assistant Operations Manager where you will play a crucial role in ...

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All JobsDispatch Operations JobsDispatch Operations Manager JobsDispatch Operations Manager Jobs in Baltimore, MD

Dispatch Operations Manager information

See Baltimore, MD salary details

$29.8K

$62.5K

$102.8K

How much do dispatch operations manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for dispatch operations manager in Baltimore, MD is $62,488.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,700.00 and $71,000.00 per year, depending on experience, location, and employer.

What is the difference between Dispatch Operations Manager vs Dispatch Coordinator?

AspectDispatch Operations ManagerDispatch Coordinator
ResponsibilitiesOversees dispatching activities, manages teams, optimizes routes, and ensures timely deliveriesSchedules and assigns deliveries, communicates with drivers, and handles daily dispatch tasks
Required CredentialsHigh school diploma or equivalent; experience in logistics or transportation; leadership skillsHigh school diploma or equivalent; experience in dispatch or customer service
Work EnvironmentOffice-based with some field oversight; leadership role in logisticsOffice-based; direct communication with drivers and clients
Industry UsageCommon in transportation, logistics, and delivery companiesUsed across similar industries for daily dispatch tasks

The Dispatch Operations Manager typically has broader responsibilities, including team management and strategic planning, while the Dispatch Coordinator focuses on daily scheduling and communication. Both roles are essential in logistics, but the manager position involves higher-level oversight and decision-making.

How does a dispatch operations manager typically collaborate with other departments to ensure smooth logistics operations?

A Dispatch Operations Manager works closely with departments such as warehouse, transportation, customer service, and supply chain planning to coordinate schedules, resolve issues, and optimize delivery routes. Regular meetings and real-time communication help ensure that all teams are aligned on priorities, shipment statuses, and any emerging challenges. Strong collaboration is essential to quickly address delays or bottlenecks and to maintain high customer satisfaction. Building effective cross-department relationships is a key part of the role and contributes significantly to operational efficiency.

What is a dispatch operations manager?

Dispatch Operations Managers oversee the daily operations of dispatch teams responsible for coordinating the movement of goods, vehicles, or personnel. They ensure that schedules are met, resources are efficiently allocated, and any issues are resolved quickly to maintain smooth operations. Their role often involves supervising staff, implementing procedures, monitoring performance, and communicating with clients or other departments. Strong organizational and leadership skills are essential for this position. Dispatch Operations Managers play a crucial role in logistics, transportation, emergency response, and other industries that rely on timely coordination.

What are the key skills and qualifications needed to thrive as a dispatch operations manager, and why are they important?

A Dispatch Operations Manager requires expertise in logistics coordination, staff management, and operational analysis, often supported by a degree in business, logistics, or a related field. Familiarity with dispatch management software, GPS tracking systems, and relevant safety certifications is typically expected. Strong leadership, problem-solving abilities, and effective communication are crucial soft skills for managing teams and responding to dynamic situations. These skills and qualities ensure efficient operations, timely deliveries, and high levels of customer satisfaction in a fast-paced environment.

What are popular job titles related to Dispatch Operations Manager jobs in Baltimore, MD?

For Dispatch Operations Manager jobs in Baltimore, MD, the most frequently searched job titles are:

What job categories do people searching Dispatch Operations Manager jobs in Baltimore, MD look for?

The top searched job categories for Dispatch Operations Manager jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Dispatch Operations Manager jobs?

Cities near Baltimore, MD with the most Dispatch Operations Manager job openings:

Dispatch Operations Manager jobs near you

Medical Laboratory Dispatch 8AM-4PM

Diamond Medical Laboratories

Owings Mills, MD

$18.50/hr

Full-time

Posted 6 days ago

Job description

Position Summary

We are seeking a detail-oriented and customer-focused Medical Dispatch Assitant Manager  to support our team by managing incoming calls, scheduling appointments, dispatching services, and ensuring efficient communication between patients, couriers, and healthcare providers. This role requires strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment.

Job Responsibilities
  • Answer Incoming Calls: Assist callers with inquiries, including taking STAT information, sending reports, and responding to general questions.
  • Patient Scheduling: Contact patients to schedule home call appointments.
  • Data Entry & System Management: Enter STATs and home calls into the system while ensuring accuracy.
  • Monitor & Track STAT Requests: Input STAT information into spreadsheets, dispatch STAT calls, and track their progress in real time.
  • Daily STAT Verification: Research and confirm that all STATs are correctly entered into the EMR system.
  • Time Documentation: Record dispatch and arrival times for all STAT calls.
  • Requisition Management: Enter requisitions into the EMR system and create new patient accounts as needed.
  • Critical Reporting: Call facilities to report critical lab results promptly.
  • Courier Dispatching: Assign and schedule pickups for COVID-19 and other specimen collection tasks.
  • Scanning & Documentation: Scan requisitions and billing information for record-keeping.
  • Task Completion Oversight: Ensure that all home calls and STATs are assigned and completed in a timely manner.
  • Managing the morning team members
  • Assisting the Dispatch Manager with reporting and performance metrics
  • Other Duties as Assigned.
Required Skills & Qualifications
  • Strong customer service skills.
  • Proficiency in computer systems and data entry.
  • Excellent phone etiquette and communication skills.
  • At least 2 year of medical experience is required.
  • Ability to multitask and prioritize tasks effectively.
  • Strong attention to detail and organizational skills.

This position offers flexibility while playing a vital role in our healthcare dispatch operations. If you have a background in medical services and thrive in a fast-paced environment, we encourage you to apply!