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Dispatch Operations Manager Jobs in Baltimore, MD

Coach USA

Dispatcher/Operations

Parkville, MD · On-site

$52K/yr

In case of breakdowns contact road services, dispatch relief bus, and notify Director of Maintenance and management. * Communicate delays or updates with Operations * Communicate with maintenance on ...

Jet Blast, Inc.

Operations Manager

Baltimore, MD · On-site

Manage daily dispatch, scheduling, and crew deployment across all active projects. * Monitor field ... Serve as the point of accountability for day-to-day operational performance. * Act as a key ...

Ferraro Foods of Maryland, LLC

Dispatcher

Aberdeen, MD · On-site

$21 - $25/hr

Coordinate daily dispatch operations, including routing, scheduling, and load planning * Assist ... Answer and manage incoming calls related to delivery issues, customer inquiries, and logistics ...

Ferraro Foods Inc

Dispatcher

Aberdeen, MD · On-site

$21 - $25/hr

Essential ResponsibilitiesCoordinate daily dispatch operations, including routing, scheduling, and ... manage incoming calls related to delivery issues, customer inquiries, and logistics ...

Jet Blast, Inc.

Assistant Operations Manager

Baltimore, MD · On-site

$55K - $75K/yr

Experience in industrial and/or dispatch management. * Steady work history. * Basic computer skills ... Join our operations team as an Assistant Operations Manager where you will play a crucial role in ...

WillScot

Branch Operations Manager II

Baltimore, MD · On-site

The Branch Operations Manager (BOM) is responsible for ensuring the success of the branch operation ... Production Supervisors, Shop/ Yard Labor, Field Service, Dispatchers/ Transportation Coordinators ...

WillScot

Branch Operations Manager II

Baltimore, MD

The Branch Operations Manager (BOM) is responsible for ensuring the success of the branch operation ... Production Supervisors, Shop/ Yard Labor, Field Service, Dispatchers/ Transportation Coordinators ...

WillScot

Branch Operations Manager II

Baltimore, MD

The Branch Operations Manager (BOM) is responsible for ensuring the success of the branch operation ... Production Supervisors, Shop/ Yard Labor, Field Service, Dispatchers/ Transportation Coordinators ...

Pinehurst Landscape Co.

Operation Manager

Glen Arm, MD · On-site

$10K - $500K/yr

We're seeking a detail-oriented and experienced Operations Manager to join our team and manage the ... Oversee morning dispatch of crews and loading of materials *Ensure accuracy of job costing ...

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Dispatch Operations Manager information

See Baltimore, MD salary details

$29.8K

$62.5K

$102.8K

How much do dispatch operations manager jobs pay per year?

As of Jul 26, 2026, the average yearly pay for dispatch operations manager in Baltimore, MD is $62,488.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,700.00 and $71,000.00 per year, depending on experience, location, and employer.

What is the difference between Dispatch Operations Manager vs Dispatch Coordinator?

AspectDispatch Operations ManagerDispatch Coordinator
ResponsibilitiesOversees dispatching activities, manages teams, optimizes routes, and ensures timely deliveriesSchedules and assigns deliveries, communicates with drivers, and handles daily dispatch tasks
Required CredentialsHigh school diploma or equivalent; experience in logistics or transportation; leadership skillsHigh school diploma or equivalent; experience in dispatch or customer service
Work EnvironmentOffice-based with some field oversight; leadership role in logisticsOffice-based; direct communication with drivers and clients
Industry UsageCommon in transportation, logistics, and delivery companiesUsed across similar industries for daily dispatch tasks

The Dispatch Operations Manager typically has broader responsibilities, including team management and strategic planning, while the Dispatch Coordinator focuses on daily scheduling and communication. Both roles are essential in logistics, but the manager position involves higher-level oversight and decision-making.

How does a Dispatch Operations Manager typically collaborate with other departments to ensure smooth logistics operations?

A Dispatch Operations Manager works closely with departments such as warehouse, transportation, customer service, and supply chain planning to coordinate schedules, resolve issues, and optimize delivery routes. Regular meetings and real-time communication help ensure that all teams are aligned on priorities, shipment statuses, and any emerging challenges. Strong collaboration is essential to quickly address delays or bottlenecks and to maintain high customer satisfaction. Building effective cross-department relationships is a key part of the role and contributes significantly to operational efficiency.

What are Dispatch Operations Managers?

Dispatch Operations Managers oversee the daily operations of dispatch teams responsible for coordinating the movement of goods, vehicles, or personnel. They ensure that schedules are met, resources are efficiently allocated, and any issues are resolved quickly to maintain smooth operations. Their role often involves supervising staff, implementing procedures, monitoring performance, and communicating with clients or other departments. Strong organizational and leadership skills are essential for this position. Dispatch Operations Managers play a crucial role in logistics, transportation, emergency response, and other industries that rely on timely coordination.

What are the key skills and qualifications needed to thrive as a Dispatch Operations Manager, and why are they important?

A Dispatch Operations Manager requires expertise in logistics coordination, staff management, and operational analysis, often supported by a degree in business, logistics, or a related field. Familiarity with dispatch management software, GPS tracking systems, and relevant safety certifications is typically expected. Strong leadership, problem-solving abilities, and effective communication are crucial soft skills for managing teams and responding to dynamic situations. These skills and qualities ensure efficient operations, timely deliveries, and high levels of customer satisfaction in a fast-paced environment.
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Dispatch Operations Manager jobs near you
Assistant Operations Manager

Assistant Operations Manager

Thoroughbred Sedan, Van, & Bus LLC

Baltimore, MD • On-site

$51K - $61K/yr

Other

Retirement, PTO

Posted yesterday

Job description

About the Role

Thoroughbred Sedan, Van, and Bus LLC is looking for a sharp, highly motivated, and leadership-minded "early bird" professional to join our team as an Assistant Operations Manager. This is a critical role that serves as the eyes and ears of our morning operations, but also steps up to drive the business forward through essential operational management tasks.

We are looking for a true go-getter and a leader (someone who thrives in a fast-paced environment, takes total ownership of logistics, and wants to actively assist in managing daily operations, staffing, hiring, and budgeting). If you want a role where your leadership makes a direct impact and you can still be done with your workday while the sun is still up, this is the perfect position for you.

The Schedule

  • Monday through Friday
  • 5:00 AM to 1:00 PM (100% In-Office)
  • This is an on-site position at our office in Rosedale, MD
  • Salary: $51,220-$61,220/year depending on experience

IMPORTANT NOTE BEFORE APPLYING: Please note that while we are interviewing and selecting our candidate now, the official start date for this position will not be until August 1, 2026. Please ensure this timeline aligns with your availability and employment needs before submitting your application.

What You’ll Be Doing

  • Daily Operations and Route Management: Monitor early morning school routes in real-time to ensure absolute punctuality and safety. Act as a primary leader on the dispatch board to support active trips and driver report times.
  • Operational Management and Growth: Take an active role in broader operational management tasks. You will assist leadership with daily operations oversight, workforce staffing, interviewing or hiring new team members, and managing operational budgeting.
  • Client and Team Communication: Serve as a primary, professional point of contact for parents and school officials while effectively leading and coordinating our team of drivers.
  • Logistics and Scheduling: Assist with entering and auditing reservations, updating weekly driver schedules, and cross-referencing routes with school calendars to proactively account for closures or dismissals.
  • Administrative Excellence: Maintain accurate student headcount databases, assist with preparing contracts and rosters, and provide comprehensive daily operational recaps to executive management.

Qualifications

  • Reliability: You must be a naturally punctual person who can consistently start at 5:00 AM.
  • Tech Literacy: High proficiency in G Suite (Sheets, Docs, Email). Experience with LimoAnywhere or similar dispatch software is a major plus.
  • Leadership Mindset: A proactive professional who does not wait for direction, takes initiative, and can confidently lead a team during high-pressure morning windows.
  • Communication: Ability to maintain a professional, friendly, and receptive tone with parents, school officials, and drivers.
  • Detail-Oriented: You should be someone who enjoys "double-checking" and ensuring every detail is accurate.
  • Business Savvy: Experience or strong interest in the operational side of a business, including staffing schedules, hiring pipelines, and budget compliance.
  • Education: High School Diploma or GED required.

Why Join Thoroughbred?

  • Consistent Schedule: No late nights or rotating shifts.
  • Stable Environment: Work with a respected leader in local transportation.
  • Growth: Gain experience in logistics, contract management, and professional dispatch operations.

Benefits:

  • 401(k) matching
  • Flexible schedule
  • Paid time off
  • Parental leave
  • Retirement plan

Application Question(s):

  • This position requires a strict, mandatory start time of 5:00 AM, Monday through Friday, in our Rosedale, MD office. Are you consistently able to commute and reliably start your shift at 5:00 AM?
  • Will you now or in the future require sponsorship for employment visa status (e.g., H-1B visa status)?

Experience:

  • Administrative: 2 years (Preferred)
  • Dispatching: 2 years (Preferred)

Ability to Commute:

  • Rosedale, MD 21237 (Required)


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