Dispatch Operations Manager Jobs in Gratis, OH (NOW HIRING)

Are you organized, great with people, and able to juggle multiple priorities? Do you enjoy scheduling, solving problems, coordinating people, and making sure details don't fall through the cracks?

Logan Services is looking for an HVAC Project Coordinator to coordinate residential HVAC installations from sale through completion. You'll work with customers, installers, sales, field leadership, logistics, and internal teams to keep projects on track.

You don't need HVAC experience to succeed in this role. If you have experience in customer service, scheduling, dispatch, project coordination, administration, or operations, your skills could transfer well.

Since 1969, Logan Services has proudly served homeowners throughout Dayton and expanded into Columbus, Cincinnati, and Northern Kentucky. We invest in our people, provide opportunities to grow, and believe in doing things the right way.

Many people join Logan looking for a job and stay because they find a career with room to grow.

• Competitive Pay
• Medical, Dental & Vision Insurance
• Short- & Long-Term Disability Insurance
• 100% Company-Paid Life & AD&D
• 401(k) with 4% Company Match + Roth Option
• PTO & Paid Sick Time
• Bonus & Profit-Sharing Opportunities
• Paid Training
• Career Growth Opportunities
• Monday-Friday On-Site Schedule

As an HVAC Project Coordinator, you'll be the person behind the scenes making sure residential HVAC installations stay on track.

You'll manage schedules, communicate with customers and field teams, track permits and payments, coordinate installation details, and solve problems before they become bigger problems.

If you like being the person who keeps everyone organized and knows what needs to happen next, you'll thrive in this role.

• Coordinate daily residential HVAC installation schedules.
• Work with installers and field leadership to ensure jobs are properly prepared.
• Monitor projects from sale through completion.
• Coordinate installer schedules, Saturday availability, and approved time off.
• Coordinate gas line installations from scheduling through completion.
• Monitor permits and customer balances and partner with other departments as needed.
• Maintain accurate customer and installation records.
• Process paperwork, payments, permits, and required documentation.
• Use ServiceTitan, Microsoft Office, Wells Fargo, Synchrony, and other company systems.
• Identify opportunities to improve scheduling and operational processes.

We're not necessarily looking for someone who already knows HVAC. We're looking for someone who knows how to organize, communicate, solve problems, and get things done.

You may be a great fit if you've worked as a:

• Scheduling Coordinator
• Dispatcher
• Project Coordinator
• Operations Coordinator
• Construction Coordinator
• Service Coordinator

You'll be successful if you're:

• Organized and detail-oriented
• Comfortable managing multiple priorities
• A strong communicator
• A problem-solver who takes initiative
• Comfortable using computers and multiple software systems
• Adaptable when priorities change
• Reliable with strong follow-through
• Comfortable working independently and as part of a team

1-3 years of scheduling, dispatch, operations, or project coordination experience is preferred. HVAC, plumbing, construction, home services, logistics, or ServiceTitan experience is a plus but not required.

If you're organized, dependable, good with people, and willing to learn, we can teach you the HVAC side of the business.

You're not just moving paperwork. You're coordinating the customer journey.

Your work helps installers have what they need, keeps schedules running efficiently, prevents problems, and ensures homeowners know what to expect.

When everything runs smoothly, it's because you made it happen behind the scenes.

People First - We treat our employees, customers, and communities with respect and care.

Agile - We adapt quickly and look for better ways to work.

Radical Ownership - We take responsibility, solve problems, and follow through.

Teamwork - We work together to support one another and deliver an exceptional customer experience.

Excellence - We continually raise the standard and take pride in doing things the right way.

Coordinators participate in a rotating after-hours scheduling schedule, with each coordinator covering approximately one week every two months.

Ready to put your skills to work? Apply today and build your career with Logan Services.

Logan Services, Inc. is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law.