Dispatch Operations Manager Jobs in Gratis, OH (NOW HIRING)

Are you organized, great with people, and able to manage multiple priorities? Do you enjoy scheduling, solving problems, coordinating teams, and making sure the details don't fall through the cracks?

Logan Services is looking for an HVAC Installation Coordinator Scheduling & Operations to coordinate residential HVAC installations from sale through completion. You'll work closely with customers, installers, sales, field leadership, logistics, and internal teams to keep projects organized and on schedule.

You don't need HVAC experience to succeed in this role. If you have experience in customer service, scheduling, dispatch, project coordination, administration, or operations, your skills could transfer well.

Since 1969, Logan Services has proudly served homeowners throughout Dayton and expanded into Columbus, Cincinnati, and Northern Kentucky. We invest in our people, provide opportunities to grow, and believe in doing things the right way.

Many people join Logan looking for a job and stay because they find a career with room to grow.

• Competitive Pay
• Medical, Dental & Vision Insurance
• Short- & Long-Term Disability Insurance
• 100% Company-Paid Life & AD&D
• 401(k) with 4% Company Match + Roth Option
• PTO & Paid Sick Time
• Bonus & Profit-Sharing Opportunities
• Paid Training
• Career Growth Opportunities
• MondayFriday On-Site Schedule

As an HVAC Installation Coordinator Scheduling & Operations, you'll be the person behind the scenes making sure residential HVAC installations stay on track.

You'll coordinate schedules, communicate with customers and field teams, track permits and payments, coordinate installation details, and solve problems before they become bigger problems.

If you like being the person who keeps everyone organized and knows what needs to happen next, you'll thrive in this role.

• Coordinate daily residential HVAC installation schedules.
• Work with installers and field leadership to ensure jobs are properly prepared.
• Monitor projects from sale through completion.
• Address customer concerns and provide timely updates.
• Coordinate installer schedules, Saturday availability, and approved time off.
• Coordinate gas line installations from scheduling through completion.
• Monitor permits and customer balances and partner with other departments as needed.
• Maintain accurate customer and installation records.
• Process paperwork, payments, permits, and required documentation.
• Use ServiceTitan, Microsoft Office, Wells Fargo, Synchrony, and other company systems.
• Identify opportunities to improve scheduling and operational processes.

We're not necessarily looking for someone who already knows HVAC.

We're looking for someone who knows how to organize, communicate, solve problems, and get things done.

You may be a great fit if you've worked as a:

• Scheduling Coordinator
• Dispatcher
• Project Coordinator
• Operations Coordinator
• Construction Coordinator
• Service Coordinator

• Are organized and detail-oriented.
• Can manage multiple priorities.
• Communicate confidently with customers and coworkers.
• Enjoy solving problems and taking initiative.
• Are comfortable using computers and multiple software systems.
• Adapt well when priorities change.
• Have strong follow-through.
• Work well independently and as part of a team.

13 years of scheduling, dispatch, operations, or project coordination experience is preferred. HVAC, plumbing, construction, home services, logistics, or ServiceTitan experience is a plus but not required.

If you're organized, dependable, good with people, and willing to learn, we can teach you the HVAC side of the business.

You're not just moving paperwork. You're coordinating the customer journey.

Your work helps installers have what they need, keeps schedules running efficiently, prevents problems, and ensures homeowners know what to expect.

When everything runs smoothly, it's because you made it happen behind the scenes.

People First We treat our employees, customers, and communities with respect and care.

Agile We adapt quickly and look for better ways to work.

Radical Ownership We take responsibility, solve problems, and follow through.

Teamwork We work together to support one another and deliver an exceptional customer experience.

Excellence We continually raise the standard and take pride in doing things the right way.

If you're looking for a scheduling, operations, project coordination, or customer service career in Dayton, this is an opportunity to build a long-term career with a growing company.

You don't need years of HVAC experience. You need organization, communication, problem-solving skills, and a willingness to learn.

Coordinators participate in a rotating after-hours scheduling schedule, with each coordinator covering approximately one week every two months.

Ready to put your skills to work? Apply today and build your career with Logan Services.

Logan Services, Inc. is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are committed to creating an inclusive workplace and providing equal employment opportunities to all qualified applicants in accordance with applicable law.