Dispatch Operations Manager Jobs in Cleveland, OH

Lynx EMS is recruiting an Operations Manager to direct operations at our Parma Heights location.
PURPOSE/BELIEF STATEMENT

The Operations Manager oversees, leads, manages, and performs various tasks associated with the day-to-day operations of Lynx EMS at their assigned satellite location(s). The Operations Manager is also responsible for additional tasks as assigned by the Regional Manager of Operations.

JOB RESPONSIBILITIES

The Operations Manager will:

• Meet with Operations Supervisors daily to assess and review day-to-day operations. Duties will include the review and approval of staffing, scheduling, and related issues. Duties may include counseling and assisting employees, but require reviewing, assessing, and assisting with all work performed throughout the day, regardless of shift.
• Be the liaison between the Operation Supervisors, hospitals, and nursing facilities and the Regional Manager of Operations. Briefings and updates will be supplied to the Regional Manager of Operations on a weekly basis, and in real time should the situation warrant such involvement.
• Will identify and work to improve administrative and operational functions for Lynx EMS, LLC. He/she will review the activities of emergency medical staff and provide leadership and guidance regarding various issues. If required, all guidance will be documented in written form.
• Will review and recommend changes to existing policies and procedures, as well as recommend new policies and assist in the creation of them.
• Review requests for additional staffing and equipment; provide input and recommend staffing and equipment needs for budget purposes to the Regional Manager of Operations.
• Work and maintain a full-time regular work schedule.
• Verify staffing for all shifts is met.
• Participate in the full range of human resources responsibilities.
• Write, receive, review, and approve staff reports, records, and related paperwork.
• Investigate incidents involving assigned units and communicate with the Operations Supervisors and Regional Manager of Operations on status of assigned units and other problems.
• Submit reports on all incidents, accidents, and work-related injuries and exposures.
• Participate in interviewing and selection process as needed.
• Assure that all necessary payroll reports are properly completed and submitted in a timely manner.
• Inspect all assigned stations, vehicles, and equipment for cleanliness and general maintenance.
• Attend external and internal meetings as may be necessary/required.
• Remain accessible by phone while off duty.
• Other tasks that may be assigned or required to ensure operational integrity.

QUALIFICATIONS/EXPERIENCE REQUIREMENTS

Minimum Requirements:

• Knowledge of EMS policies and procedures, and at minimum hold current state EMT licensing and certification.
• Knowledge of techniques, requirements, and activities associated with emergency medical response and protocols.
• Knowledge of inventory maintenance and control.
• Knowledge of the basic principles of management and supervision.
• Knowledge of basic record keeping, records and case management.
• Skill in working under stressful situations, in receiving and assessing information, and making educated decisions for the appropriate response.
• Skill in establishing and maintaining good working relations with staff, hospital staff, facility staff, and the general public.
• Skill in effectively managing staff, supervisors, equipment, facilities and operations associated with multiple site locations.
• Skill in operating a personal computer utilizing a variety of software applications.
• Skill effectively communicating in both oral and written form.

Physical Requirements:

• Good physical fitness with the ability to function effectively in all different types of environments.
• Be able to lift and carry heavy, bulky items, equipment, materials, supplies and people weighing up to 250lbs in unpredictable weather conditions in various environments.
• NOTE: There is also the risk of bodily harm and potential exposure to infectious diseases, toxic fumes and chemicals, as this position may require the employee to work as a crew member.

Additional Duties:

The Operation Manager will be responsible for the following within their assigned division:

• The operation site is compliant with all policies, procedures, and standards as outlined by the city, state, federal, and Lynx EMS regulations.
• The operation is responding to calls and sites as outlined within dispatch protocol.
• Determining compliance with established policies and procedures.
• Identifying and correcting deficiencies both with staffing and dispatch via reporting and audit metrics.
• Overseeing and/or participating in the full range of human resources responsibilities.

Reporting:

• Verify all EPCR reports have been submitted and signed off for billing. Verify any trailing documentation has been uploaded and attached to the appropriate trip.
• Daily or weekly reports to the Regional Manager of Operations depending on frequency or request per item.
• Daily attendance and run volume reports, and any other additional requirements as set forth by the Regional Manager of Operations.