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Dispatch Operations Manager Jobs in Cleveland, OH

Dayton Freight

Dispatch Assistant (Part Time)

Kent, OH · On-site

$15.25 - $20/hr

Modern facilities Part-Time Position Monday - Friday, 5AM - 10AM Dispatch Assistants are ... Assisting the Service Center Manager, Operations Manager and/or Supervisors * Providing assistance ...

Dayton Freight

Dispatch Assistant (Part Time)

Kent, OH · On-site

$15.25 - $20/hr

Assisting the Service Center Manager, Operations Manager and/or Supervisors * Providing assistance ... Modern facilities Part-Time Position Monday - Friday, 5AM - 10AM Start Time Dispatch, Dispatching ...

Dayton Freight

Dispatch Assistant (Part Time)

Kent, OH

$15.25 - $20/hr

Assisting the Service Center Manager, Operations Manager and/or Supervisors * Providing assistance ... Modern facilities Part-Time Position Monday - Friday, 5AM - 10AM Start Time Dispatch, Dispatching ...

Kimble

Senior Route Manager

Twinsburg, OH · On-site

Coordinate with drivers, dispatch, operations, and customer support teams to resolve issues quickly ... Proven experience in route management, logistics, transportation, field operations, or a related ...

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All JobsDispatch Operations JobsDispatch Operations Manager JobsDispatch Operations Manager Jobs in Cleveland, OH

Dispatch Operations Manager information

See Cleveland, OH salary details

$29.1K

$61K

$100.4K

How much do dispatch operations manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for dispatch operations manager in Cleveland, OH is $60,991.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,500.00 and $69,300.00 per year, depending on experience, location, and employer.

What is a dispatch operations manager?

Dispatch Operations Managers oversee the daily operations of dispatch teams responsible for coordinating the movement of goods, vehicles, or personnel. They ensure that schedules are met, resources are efficiently allocated, and any issues are resolved quickly to maintain smooth operations. Their role often involves supervising staff, implementing procedures, monitoring performance, and communicating with clients or other departments. Strong organizational and leadership skills are essential for this position. Dispatch Operations Managers play a crucial role in logistics, transportation, emergency response, and other industries that rely on timely coordination.

How does a dispatch operations manager typically collaborate with other departments to ensure smooth logistics operations?

A Dispatch Operations Manager works closely with departments such as warehouse, transportation, customer service, and supply chain planning to coordinate schedules, resolve issues, and optimize delivery routes. Regular meetings and real-time communication help ensure that all teams are aligned on priorities, shipment statuses, and any emerging challenges. Strong collaboration is essential to quickly address delays or bottlenecks and to maintain high customer satisfaction. Building effective cross-department relationships is a key part of the role and contributes significantly to operational efficiency.

What are the key skills and qualifications needed to thrive as a dispatch operations manager, and why are they important?

A Dispatch Operations Manager requires expertise in logistics coordination, staff management, and operational analysis, often supported by a degree in business, logistics, or a related field. Familiarity with dispatch management software, GPS tracking systems, and relevant safety certifications is typically expected. Strong leadership, problem-solving abilities, and effective communication are crucial soft skills for managing teams and responding to dynamic situations. These skills and qualities ensure efficient operations, timely deliveries, and high levels of customer satisfaction in a fast-paced environment.

What is the difference between Dispatch Operations Manager vs Dispatch Coordinator?

AspectDispatch Operations ManagerDispatch Coordinator
ResponsibilitiesOversees dispatching activities, manages teams, optimizes routes, and ensures timely deliveriesSchedules and assigns deliveries, communicates with drivers, and handles daily dispatch tasks
Required CredentialsHigh school diploma or equivalent; experience in logistics or transportation; leadership skillsHigh school diploma or equivalent; experience in dispatch or customer service
Work EnvironmentOffice-based with some field oversight; leadership role in logisticsOffice-based; direct communication with drivers and clients
Industry UsageCommon in transportation, logistics, and delivery companiesUsed across similar industries for daily dispatch tasks

The Dispatch Operations Manager typically has broader responsibilities, including team management and strategic planning, while the Dispatch Coordinator focuses on daily scheduling and communication. Both roles are essential in logistics, but the manager position involves higher-level oversight and decision-making.

What are popular job titles related to Dispatch Operations Manager jobs in Cleveland, OH?

For Dispatch Operations Manager jobs in Cleveland, OH, the most frequently searched job titles are:

What job categories do people searching Dispatch Operations Manager jobs in Cleveland, OH look for?

The top searched job categories for Dispatch Operations Manager jobs in Cleveland, OH are:

What cities near Cleveland, OH are hiring for Dispatch Operations Manager jobs?

Cities near Cleveland, OH with the most Dispatch Operations Manager job openings:

Dispatch Operations Manager jobs near you

Operations Manager One Hour Heating and Air Conditioning

One Hour Heating & Air Conditioning of Southwest Akron, OH

Akron, OH • On-site

$90 - $130/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 28 days ago

Job description

Benefits:

  • 401(k)
  • Bonus based on performance
  • Dental insurance
  • Health insurance
  • Paid time off
  • Training & development

Lead Operations. Drive Growth. Deliver Exceptional Customer Experiences.
One Hour Heating and Air Conditioning is seeking an experienced and results-driven Operations Manager to lead our Akron, Ohio team. This key leadership role is responsible for overseeing daily operations, driving profitability, developing team members, and ensuring an outstanding customer experience across all service, maintenance, and installation activities. The ideal candidate is a strong people leader with a proven track record in service operations, field team management, and performance coaching.

Key Responsibilities

Operational Leadership

  • Manage daily HVAC service, maintenance, and installation operations.
  • Ensure efficient scheduling, dispatching, and resource allocation.
  • Monitor performance metrics and drive continuous improvement.
  • Develop and maintain operational processes that improve efficiency and customer satisfaction.

Team Management

  • Recruit, develop, coach, and retain high-performing technicians and office staff.
  • Conduct regular performance reviews and accountability meetings.
  • Foster a positive, customer-focused culture centered on teamwork and accountability.
  • Lead daily huddles and operational meetings.

Financial Performance

  • Manage departmental budgets and profitability.
  • Track and improve key performance indicators including:
  • Revenue growth
  • Average ticket
  • Closing rates
  • Membership sales
  • Gross margin
  • Customer satisfaction scores
  • Technician productivity
  • Identify opportunities to improve operational efficiency and profitability.

Customer Experience

  • Ensure exceptional service delivery and customer satisfaction.
  • Resolve escalated customer concerns professionally and promptly.
  • Maintain high levels of quality and consistency across all services.

Safety and Compliance

  • Ensure compliance with company policies, safety procedures, and industry regulations.
  • Promote a strong culture of safety throughout the organization.
Qualifications

Required

  • 5+ years of Experience in HVAC/Trades/Home services.
  • 3+ years of leadership experience managing field service teams.
  • Strong financial and business acumen.
  • Experience analyzing KPIs and performance metrics.
  • Excellent communication and coaching skills.
  • Proficiency with CRM and service management software.

Preferred

  • HVAC, plumbing, electrical, or home-service industry experience.
  • Experience managing service technicians and dispatch operations.
  • Familiarity with ServiceTitan or similar field-service software.

What Success Looks Like

  • Consistently achieving revenue and profitability goals.
  • Improving customer satisfaction and online reputation.
  • Building and retaining a high-performing team.
  • Increasing technician productivity and operational efficiency.
  • Creating a culture of accountability, professionalism, and customer excellence.

Compensation and Benefits

  • Competitive base salary
  • Performance-based bonus opportunities
  • Health, dental, and vision insurance
  • Paid time off and holidays
  • Retirement savings plan
  • Professional development and leadership training
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