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Dispatch Operations Manager Jobs in Gratis, OH (NOW HIRING)

Sahara Global Security LLC

Dispatch Operator

Dayton, OH · On-site

$16 - $20/hr

We are seeking motivated and reliable Dispatch Operators to join our dynamic team. In this role ... Coordinate with field employees, Operations Managers, and/or clients to provide appropriate support

The Waterworks

Service Coordinator/ Dispatcher

Mason, OH · On-site

$17 - $22/hr

... managing technician schedules, coordinating daily dispatch operations, supporting customer communications, following up on open opportunities, and assisting with administrative duties that help the ...

The Waterworks

Service Coordinator/ Dispatcher

Mason, OH · On-site

$17 - $22/hr

... managing technician schedules, coordinating daily dispatch operations, supporting customer communications, following up on open opportunities, and assisting with administrative duties that help the ...

Drew Ag Transport

Be Seen First

Operations Coordinator

Greenville, OH · On-site

$50K - $75K/yr

* Create and manage transportation orders within our TMS system. * Serve as the primary point of contact for drivers regarding dispatch instructions, route changes, load information, and operational ...

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Dispatch Operations Manager information

See Gratis, OH salary details

$27.3K

$57.2K

$94.1K

How much do dispatch operations manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for dispatch operations manager in Gratis, OH is $57,155.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $65,000.00 per year, depending on experience, location, and employer.

What is the difference between Dispatch Operations Manager vs Dispatch Coordinator?

AspectDispatch Operations ManagerDispatch Coordinator
ResponsibilitiesOversees dispatching activities, manages teams, optimizes routes, and ensures timely deliveriesSchedules and assigns deliveries, communicates with drivers, and handles daily dispatch tasks
Required CredentialsHigh school diploma or equivalent; experience in logistics or transportation; leadership skillsHigh school diploma or equivalent; experience in dispatch or customer service
Work EnvironmentOffice-based with some field oversight; leadership role in logisticsOffice-based; direct communication with drivers and clients
Industry UsageCommon in transportation, logistics, and delivery companiesUsed across similar industries for daily dispatch tasks

The Dispatch Operations Manager typically has broader responsibilities, including team management and strategic planning, while the Dispatch Coordinator focuses on daily scheduling and communication. Both roles are essential in logistics, but the manager position involves higher-level oversight and decision-making.

How does a dispatch operations manager typically collaborate with other departments to ensure smooth logistics operations?

A Dispatch Operations Manager works closely with departments such as warehouse, transportation, customer service, and supply chain planning to coordinate schedules, resolve issues, and optimize delivery routes. Regular meetings and real-time communication help ensure that all teams are aligned on priorities, shipment statuses, and any emerging challenges. Strong collaboration is essential to quickly address delays or bottlenecks and to maintain high customer satisfaction. Building effective cross-department relationships is a key part of the role and contributes significantly to operational efficiency.

What is a dispatch operations manager?

Dispatch Operations Managers oversee the daily operations of dispatch teams responsible for coordinating the movement of goods, vehicles, or personnel. They ensure that schedules are met, resources are efficiently allocated, and any issues are resolved quickly to maintain smooth operations. Their role often involves supervising staff, implementing procedures, monitoring performance, and communicating with clients or other departments. Strong organizational and leadership skills are essential for this position. Dispatch Operations Managers play a crucial role in logistics, transportation, emergency response, and other industries that rely on timely coordination.

What are the key skills and qualifications needed to thrive as a dispatch operations manager, and why are they important?

A Dispatch Operations Manager requires expertise in logistics coordination, staff management, and operational analysis, often supported by a degree in business, logistics, or a related field. Familiarity with dispatch management software, GPS tracking systems, and relevant safety certifications is typically expected. Strong leadership, problem-solving abilities, and effective communication are crucial soft skills for managing teams and responding to dynamic situations. These skills and qualities ensure efficient operations, timely deliveries, and high levels of customer satisfaction in a fast-paced environment.
What are popular job titles related to Dispatch Operations Manager jobs in Gratis, OH? For Dispatch Operations Manager jobs in Gratis, OH, the most frequently searched job titles are:
What cities near Gratis, OH are hiring for Dispatch Operations Manager jobs? Cities near Gratis, OH with the most Dispatch Operations Manager job openings:
Dispatch Operations Manager jobs near you

Operations Supervisor II

Butler County Regional Transit Authority

Hamilton, OH • On-site

Full-time

Retirement, PTO

Re-posted 7 days ago

Job description

Position Overview:
The Operations Supervisor II position is crucial to the smooth and efficient coordination of BCRTA services. These roles progressively develop in responsibility, with Operations Supervisor II growing from Operations Supervisor I responsibilities into a higher level of supervisory expectation.
All supervisory levels involve troubleshooting operational issues, ensuring smooth communication between vehicle operators and clients, maintaining safety standards, and promoting excellent customer service. These roles may require working evenings, weekends, and handling emergency situations when necessary.
Key Responsibilities by Level:
Operations Supervisor II:
  • Road Supervision: Capable of performing all road supervisor and driver responsibilities independently, including investigating accidents, administering safety protocols, and adjusting schedules in real-time.
  • Staff Training: Conduct behind-the-wheel evaluations and retraining for vehicle operators.
  • Disciplinary Action: Administer routine discipline under the direction of Operations Management.
  • Performance Management: Conducts performance reviews for vehicle operators.
  • Investigate operational and safety issues, recommending corrective actions.
  • Manage daily operations with limited guidance, ensuring efficiency and safety in transit services.
  • Must be able to execute all the requirements for Operations Supervisor I.
  • Dispatch Operations: Operate base radio console to transmit and receive routine and emergency messages from bus operators, ensuring smooth communication.
  • Customer Service (CSR): Respond to customer inquiries, provide information on transit services, and assist with trip scheduling.
  • Scheduling & Rostering: Assist in preparing and managing daily schedules and operator manifests, including communicating changes.
  • Road Supervision: Back-up support vehicle operators and clients during routine operations and emergencies.
  • Enforce BCRTA policies and procedures for driver and radio conduct.
  • Perform routine operational tasks as directed by management.

General Responsibilities:
  • Investigate accidents, coordinate emergency responses, and maintain communication with Transit Operations Management.
  • Track and maintain accurate operational data, including logs, reports, and I-Reporter records.
  • Adjust service routes and operations in response to emergencies or other operational challenges.
  • Provide training and guidance to vehicle operators on safety and standard operating procedures.
  • Promote a positive public image of BCRTA and strive to exceed customer expectations.

Qualifications:
Skills and Abilities:
  • Strong scheduling, rostering, and operational oversight capabilities, with increasing independence across levels.
  • Proficiency in dispatch operations and customer service, capable of resolving complex service-related issues.
  • Ability to perform all road supervisor and driver responsibilities without guidance.
  • Strong negotiation, training, and persuasion skills.
  • Ability to read and interpret documents, policies, and procedures.
  • Problem-solving skills with the ability to recommend corrective actions.
  • Multitasking in a fast-paced environment, while maintaining composure under stress.
  • Excellent verbal and written communication skills.
  • Proficiency in Microsoft Office applications.

Experience:
  • Moderately experienced CDL holder (Class B with passenger endorsement) and experience in overseeing scheduling, rostering, and field supervision.
  • Completion of or ability to complete BCRTA's Behind-The-Wheel Trainer Program.

Education:
  • High School diploma or equivalent required.

Licenses/Certifications:
  • Class B CDL with passenger endorsement or the ability to obtain one.

Physical Requirements:
  • Frequent periods of sitting, speaking, and hearing.
  • Occasional standing, walking, kneeling, squatting, and reaching.
  • Ability to kneel and bend to secure wheelchair restraints.
  • Visual acuity, color vision, and depth perception.

Work Environment:
  • Typical office environment with occasional exposure to exhaust fumes. Some fieldwork required in road supervision roles.

Work Schedule:
  • This position is full time. The schedule is Monday - Friday 1:00pm - 9:00pm with rotating weekend shifts and one over night shift every 4 months to retrieve bus fair.
  • Schedule is subject to change as business need arises.

This description should not be construed to contain every function/responsibility that may be
required to be performed by an employee in this job. Employees are required to perform other
related functions as assigned.
Benefits:
14% Ohio Public Employee Retirement System Match, Paid Time Off, Opportunities for advancement and professional development.
About Butler County RTA:
BCRTA is a political subdivision of the State of Ohio organized as a Regional Transit Authority under Ohio code. BCRTA acts as the designated recipient for Federal Transit Funds and provides public transportation services within and around Butler County, Ohio including Hamilton, Middletown, Fairfield, West Chester, Oxford, and Miami University. The BCRTA employs or directs around 120 transit employees and manages an annual budget near $7.5M. BCRTA is governed by a nine-member Board of Trustees.
BCRTA is a public transit agency dedicated to support Butler County's quality of life and economic development through public transportation solutions.
Our employees enjoy a work culture that promotes inclusion, diversity, cooperation, problem-solving, teamwork, independence and ingenuity.
Applications are public records and will only be reviewed once for each position. Applicants must submit a separate application for each position of interest. BCRTA applications do not represent a contract of employment.
"BCRTA states as its policy a commitment to provide equal opportunity to all persons in matters affecting all employment processes (including but not limited to recruitment or recruitment advertising, hiring, upgrading, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay, or other forms of compensation) without regard to a person's race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, or veterans status.
Further, BCRTA is committed to complying with Title I of the Americans with Disabilities Act and prohibits discrimination on the basis of disability. BCRTA will make accommodations that are reasonable and not unduly burdensome to enable qualified disabled applicants and employees to participate in the employment process and perform essential job functions. "

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