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Dispatch Operations Manager Jobs in Fairburn, GA

Cox Automotive

Supervisor, Customer Care

Conley, GA · On-site

$67K - $100K/yr

... management systems. * Experience supporting after-hours, weekend, or multi-shift operations is preferred. * Knowledge of fleet services, automotive operations, dispatch operations, or service ...

Cox Automotive

Supervisor, Customer Care

Lake City, GA · On-site

$67K - $100K/yr

... management systems. * Experience supporting after-hours, weekend, or multi-shift operations is preferred. * Knowledge of fleet services, automotive operations, dispatch operations, or service ...

Cox Automotive

Supervisor, Customer Care

Marietta, GA · On-site

$67K - $100K/yr

... management systems. * Experience supporting after-hours, weekend, or multi-shift operations is preferred. * Knowledge of fleet services, automotive operations, dispatch operations, or service ...

Cox Automotive

Supervisor, Customer Care

Union City, GA · On-site

$67K - $100K/yr

... management systems. * Experience supporting after-hours, weekend, or multi-shift operations is preferred. * Knowledge of fleet services, automotive operations, dispatch operations, or service ...

Cox Automotive

Supervisor, Customer Care

Fairburn, GA · On-site

$67K - $100K/yr

... management systems. * Experience supporting after-hours, weekend, or multi-shift operations is preferred. * Knowledge of fleet services, automotive operations, dispatch operations, or service ...

Cox Automotive

Supervisor, Customer Care

Vinnings, GA · On-site

$67K - $100K/yr

... management systems. * Experience supporting after-hours, weekend, or multi-shift operations is preferred. * Knowledge of fleet services, automotive operations, dispatch operations, or service ...

Cox Automotive

Supervisor, Customer Care

Druid Hills, GA · On-site

$67K - $100K/yr

... management systems. * Experience supporting after-hours, weekend, or multi-shift operations is preferred. * Knowledge of fleet services, automotive operations, dispatch operations, or service ...

Cox Automotive

Supervisor, Customer Care

Marietta, GA · On-site

$67K - $100K/yr

... management systems. * Experience supporting after-hours, weekend, or multi-shift operations is preferred. * Knowledge of fleet services, automotive operations, dispatch operations, or service ...

Cox Automotive

Supervisor, Customer Care

Austell, GA · On-site

$67K - $100K/yr

... management systems. * Experience supporting after-hours, weekend, or multi-shift operations is preferred. * Knowledge of fleet services, automotive operations, dispatch operations, or service ...

Cox Automotive

Supervisor, Customer Care

Hapeville, GA · On-site

$67K - $100K/yr

... management systems. * Experience supporting after-hours, weekend, or multi-shift operations is preferred. * Knowledge of fleet services, automotive operations, dispatch operations, or service ...

Cox Automotive

Supervisor, Customer Care

Smyrna, GA · On-site

$67K - $100K/yr

... management systems. * Experience supporting after-hours, weekend, or multi-shift operations is preferred. * Knowledge of fleet services, automotive operations, dispatch operations, or service ...

Cox Automotive

Supervisor, Customer Care

Decatur, GA · On-site

$67K - $100K/yr

... management systems. * Experience supporting after-hours, weekend, or multi-shift operations is preferred. * Knowledge of fleet services, automotive operations, dispatch operations, or service ...

Cox Automotive

Supervisor, Customer Care

Decatur, GA · On-site

$67K - $100K/yr

... management systems. * Experience supporting after-hours, weekend, or multi-shift operations is preferred. * Knowledge of fleet services, automotive operations, dispatch operations, or service ...

Cox Automotive

Supervisor, Customer Care

Atlanta, GA · On-site

$67K - $100K/yr

... management systems. * Experience supporting after-hours, weekend, or multi-shift operations is preferred. * Knowledge of fleet services, automotive operations, dispatch operations, or service ...

Cox Automotive

Supervisor, Customer Care

Riverdale, GA · On-site

$67K - $100K/yr

... management systems. * Experience supporting after-hours, weekend, or multi-shift operations is preferred. * Knowledge of fleet services, automotive operations, dispatch operations, or service ...

Cox Automotive

Supervisor, Customer Care

Decatur, GA · On-site

$67K - $100K/yr

... management systems. * Experience supporting after-hours, weekend, or multi-shift operations is preferred. * Knowledge of fleet services, automotive operations, dispatch operations, or service ...

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All JobsDispatch Operations JobsDispatch Operations Manager JobsDispatch Operations Manager Jobs in Fairburn, GA

Dispatch Operations Manager information

See Fairburn, GA salary details

$29K

$60.8K

$100.1K

How much do dispatch operations manager jobs pay per year?

As of Aug 30, 2026, the average yearly pay for dispatch operations manager in Fairburn, GA is $60,806.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,400.00 and $69,100.00 per year, depending on experience, location, and employer.

What is a dispatch operations manager?

Dispatch Operations Managers oversee the daily operations of dispatch teams responsible for coordinating the movement of goods, vehicles, or personnel. They ensure that schedules are met, resources are efficiently allocated, and any issues are resolved quickly to maintain smooth operations. Their role often involves supervising staff, implementing procedures, monitoring performance, and communicating with clients or other departments. Strong organizational and leadership skills are essential for this position. Dispatch Operations Managers play a crucial role in logistics, transportation, emergency response, and other industries that rely on timely coordination.

How does a dispatch operations manager typically collaborate with other departments to ensure smooth logistics operations?

A Dispatch Operations Manager works closely with departments such as warehouse, transportation, customer service, and supply chain planning to coordinate schedules, resolve issues, and optimize delivery routes. Regular meetings and real-time communication help ensure that all teams are aligned on priorities, shipment statuses, and any emerging challenges. Strong collaboration is essential to quickly address delays or bottlenecks and to maintain high customer satisfaction. Building effective cross-department relationships is a key part of the role and contributes significantly to operational efficiency.

What are the key skills and qualifications needed to thrive as a dispatch operations manager, and why are they important?

A Dispatch Operations Manager requires expertise in logistics coordination, staff management, and operational analysis, often supported by a degree in business, logistics, or a related field. Familiarity with dispatch management software, GPS tracking systems, and relevant safety certifications is typically expected. Strong leadership, problem-solving abilities, and effective communication are crucial soft skills for managing teams and responding to dynamic situations. These skills and qualities ensure efficient operations, timely deliveries, and high levels of customer satisfaction in a fast-paced environment.

What is the difference between Dispatch Operations Manager vs Dispatch Coordinator?

AspectDispatch Operations ManagerDispatch Coordinator
ResponsibilitiesOversees dispatching activities, manages teams, optimizes routes, and ensures timely deliveriesSchedules and assigns deliveries, communicates with drivers, and handles daily dispatch tasks
Required CredentialsHigh school diploma or equivalent; experience in logistics or transportation; leadership skillsHigh school diploma or equivalent; experience in dispatch or customer service
Work EnvironmentOffice-based with some field oversight; leadership role in logisticsOffice-based; direct communication with drivers and clients
Industry UsageCommon in transportation, logistics, and delivery companiesUsed across similar industries for daily dispatch tasks

The Dispatch Operations Manager typically has broader responsibilities, including team management and strategic planning, while the Dispatch Coordinator focuses on daily scheduling and communication. Both roles are essential in logistics, but the manager position involves higher-level oversight and decision-making.

What are popular job titles related to Dispatch Operations Manager jobs in Fairburn, GA?

For Dispatch Operations Manager jobs in Fairburn, GA, the most frequently searched job titles are:

What job categories do people searching Dispatch Operations Manager jobs in Fairburn, GA look for?

The top searched job categories for Dispatch Operations Manager jobs in Fairburn, GA are:

What cities near Fairburn, GA are hiring for Dispatch Operations Manager jobs?

Cities near Fairburn, GA with the most Dispatch Operations Manager job openings:

Dispatch Operations Manager jobs near you

Supervisor, Customer Care

Conley, GA • On-site

Cox Automotive
Automobile Dealers • 5 - 10K employees

7.7

Company rating: 7.7 out of 10

Based on 144 frontline employees who took The Breakroom Quiz

106th of 152 rated financial services

People enjoy working here

Good employer

Recommended by students

Learn more about Cox Automotiveexternal

$67K - $100K/yr

Full-time

PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Position Summary
The Supervisor, Customer Care is responsible for leading a team of Mobile Service Coordinators who support Cox Automotive Mobility Fleet Services customers during evening and weekend operating hours. This role is responsible for driving operational excellence, employee engagement, customer satisfaction, and service delivery performance while ensuring the team consistently delivers a seamless customer experience. The Supervisor serves as a front-line leader, providing coaching, development, and real-time support to team members while managing daily operations, escalations, workforce needs, and key performance metrics. This position plays a critical role in maintaining service levels, improving processes, and fostering a culture of accountability and continuous improvement.
Key Responsibilities
  • Lead, coach, and develop a team of Mobile Service Coordinators, providing ongoing feedback, mentoring, and performance management.
  • Manage daily operations for evening and weekend shifts, ensuring appropriate coverage, workload distribution, and achievement of service level expectations.
  • Monitor team performance metrics including customer satisfaction, response times, quality, productivity, attendance, and overall operational effectiveness.
  • Conduct regular coaching sessions, performance reviews, and development discussions to support employee growth and engagement.
  • Serve as the primary escalation point for customer concerns, service issues, and operational challenges, ensuring timely resolution and communication.
  • Partner with cross-functional teams including Dispatch, Operations, Fleet Services, Client Success, and field personnel to resolve issues and improve service delivery.
  • Analyze operational trends and performance data to identify opportunities for process improvements, efficiencies, and enhanced customer experiences.
  • Ensure compliance with departmental procedures, company policies, and quality standards.
  • Support workforce management activities including scheduling, staffing recommendations, attendance management, and resource planning.
  • Drive employee engagement initiatives that promote collaboration, accountability, recognition, and a positive team culture.
  • Assist with onboarding, training, and development of new team members.
  • Lead team meetings and communicate organizational updates, operational priorities, and business objectives.

Qualifications
  • Bachelor's degree in a related discipline and 4+ years of experience in customer care, operations, call center, dispatch, logistics, fleet services, or a related field. The right candidate could also have a different combination, such as a master's degree and 2+ years of experience; a Ph.D. and up to 1 year of experience; or 8+ years of experience in a related field.
  • Previous leadership or supervisory experience with a demonstrated ability to lead and develop high-performing teams.
  • Strong customer service orientation with a passion for delivering exceptional customer experiences.
  • Ability to manage multiple priorities in a fast-paced operational environment while maintaining attention to detail and quality.
  • Experience analyzing performance metrics and using data to drive operational decisions and continuous improvement.
  • Excellent verbal and written communication skills with the ability to effectively communicate across all levels of the organization.
  • Strong problem-solving, decision-making, and conflict-resolution skills.
  • Ability to work independently while fostering collaboration across multiple teams and functional areas.
  • Proficiency with Microsoft Office applications and customer service, workforce management, or case management systems.
  • Experience supporting after-hours, weekend, or multi-shift operations is preferred.
  • Knowledge of fleet services, automotive operations, dispatch operations, or service coordination environments is preferred.

Success Factors
  • Builds trust and credibility with employees, customers, and business partners.
  • Demonstrates strong leadership presence and accountability.
  • Maintains composure and effectiveness during high-volume and escalated situations.
  • Champions a culture of continuous improvement, operational excellence, and customer focus.
  • Effectively balances employee development, customer satisfaction, and operational performance.

USD 67,100.00 - 100,700.00 per year
Compensation:
Compensation includes a base salary in the range of $67,100.00 - $100,700.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
EOE, including disability/vets
Cox Automotive logo

About Cox Automotive

Sourced by ZipRecruiter

At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What's more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today! Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today! Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page . Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

Industry

Automobile dealers and technology, communication and media

Company size

5,001 - 10,000 Employees

Headquarters location

Atlanta, GA, US

View All Cox Automotive Jobs

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Pay

Benefits

Hours and flexibility

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