ZipRecruiter

Log In

1

Dispatch Operations Manager Jobs in Dacula, GA (NOW HIRING)

AECOM

Statewide Trainer

Atlanta, GA · On-site

The routine responsibilities of this position include, but are not limited to: * Assist the Statewide Operations Training Manager (SOTM) and Statewide Dispatch Operations Manager (SDOM) with the ...

AECOM

Statewide Trainer

Atlanta, GA · On-site

The routine responsibilities of this position include, but are not limited to: * Assist the Statewide Operations Training Manager (SOTM) and Statewide Dispatch Operations Manager (SDOM) with the ...

PV Heating, Cooling, & Plumbing

Dispatcher

Atlanta, GA · On-site

... Dispatch Team: Lead by example, provide support and guidance to dispatchers, and ensure established procedures and expectations are consistently followed. * Manage Technician Operations: Maintain ...

Central EMS

Regional Communications Director

Roswell, GA · On-site

Vice President of Operations or other senior operations management. Specific Duties: * Directs and leads Dispatchers and Dispatch Call Takers in all Dispatch operations. * Responsible for recruiting ...

New

Miller 66, Inc

Operations Manager

Suwanee, GA · On-site

This isn't a dispatch or driver manager position. We're looking for someone who can eventually make themselves the operational leader of the company. The owner currently remains heavily involved in ...

TWO MEN AND A TRUCK®

Operations Manager

Tucker, GA

... and manage the daily operational aspects of the business. In this role, you will work with ... dispatch of move crew * Coordinate and direct fleet maintenance and equipment inventory * Lead ...

Company Convert Solutions

Dispatch Manager

Atlanta, GA · Remote

$4 - $5.50/hr

We're looking for a detail-oriented Dispatch Manager to support our daily HVAC service operations. You'll coordinate technician schedules, manage service calls, communicate with customers, and help ...

Company Convert Solutions

Dispatch Manager

Atlanta, GA · Remote

We're looking for a detail-oriented Dispatch Manager to support our daily HVAC service operations. You'll coordinate technician schedules, manage service calls, communicate with customers, and help ...

next page

Showing results 1-20

All JobsDispatch Operations JobsDispatch Operations Manager JobsDispatch Operations Manager Jobs in Dacula, GA

Dispatch Operations Manager information

See Dacula, GA salary details

$27.6K

$57.9K

$95.2K

How much do dispatch operations manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for dispatch operations manager in Dacula, GA is $57,865.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,100.00 and $65,800.00 per year, depending on experience, location, and employer.

What is a dispatch operations manager?

Dispatch Operations Managers oversee the daily operations of dispatch teams responsible for coordinating the movement of goods, vehicles, or personnel. They ensure that schedules are met, resources are efficiently allocated, and any issues are resolved quickly to maintain smooth operations. Their role often involves supervising staff, implementing procedures, monitoring performance, and communicating with clients or other departments. Strong organizational and leadership skills are essential for this position. Dispatch Operations Managers play a crucial role in logistics, transportation, emergency response, and other industries that rely on timely coordination.

How does a dispatch operations manager typically collaborate with other departments to ensure smooth logistics operations?

A Dispatch Operations Manager works closely with departments such as warehouse, transportation, customer service, and supply chain planning to coordinate schedules, resolve issues, and optimize delivery routes. Regular meetings and real-time communication help ensure that all teams are aligned on priorities, shipment statuses, and any emerging challenges. Strong collaboration is essential to quickly address delays or bottlenecks and to maintain high customer satisfaction. Building effective cross-department relationships is a key part of the role and contributes significantly to operational efficiency.

What are the key skills and qualifications needed to thrive as a dispatch operations manager, and why are they important?

A Dispatch Operations Manager requires expertise in logistics coordination, staff management, and operational analysis, often supported by a degree in business, logistics, or a related field. Familiarity with dispatch management software, GPS tracking systems, and relevant safety certifications is typically expected. Strong leadership, problem-solving abilities, and effective communication are crucial soft skills for managing teams and responding to dynamic situations. These skills and qualities ensure efficient operations, timely deliveries, and high levels of customer satisfaction in a fast-paced environment.

What is the difference between Dispatch Operations Manager vs Dispatch Coordinator?

AspectDispatch Operations ManagerDispatch Coordinator
ResponsibilitiesOversees dispatching activities, manages teams, optimizes routes, and ensures timely deliveriesSchedules and assigns deliveries, communicates with drivers, and handles daily dispatch tasks
Required CredentialsHigh school diploma or equivalent; experience in logistics or transportation; leadership skillsHigh school diploma or equivalent; experience in dispatch or customer service
Work EnvironmentOffice-based with some field oversight; leadership role in logisticsOffice-based; direct communication with drivers and clients
Industry UsageCommon in transportation, logistics, and delivery companiesUsed across similar industries for daily dispatch tasks

The Dispatch Operations Manager typically has broader responsibilities, including team management and strategic planning, while the Dispatch Coordinator focuses on daily scheduling and communication. Both roles are essential in logistics, but the manager position involves higher-level oversight and decision-making.

What are popular job titles related to Dispatch Operations Manager jobs in Dacula, GA?

For Dispatch Operations Manager jobs in Dacula, GA, the most frequently searched job titles are:

What cities near Dacula, GA are hiring for Dispatch Operations Manager jobs?

Cities near Dacula, GA with the most Dispatch Operations Manager job openings:

Dispatch Operations Manager jobs near you

Statewide Trainer

AECOM

Atlanta, GA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

AECOM rating

7.9

Company rating: 7.9 out of 10

Based on 70 frontline employees who took The Breakroom Quiz

21st of 80 rated construction

Job description

Company Description
Work with Us. Change the World.
At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world's most complex challenges and build legacies for future generations.
There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.
We're one global team driven by our common purpose to deliver a better world. Join us.
Job Description
AECOM is seeking a Statewide Trainer to be based in Georgia.
Statewide Trainers are responsible for providing training to the statewide Districts (1-6) in the operation of the Advanced Traffic Management Systems (ATMS) software, customer service, traffic incident management, radio dispatch and District Operations. They are also responsible for assisting with the development and maintenance of statewide operations training materials, assisting with the development and maintenance of Standard Operating Procedures (SOP), Standard Operating Guides (SOG), and training manuals; conducting recertification testing; and providing coaching to new and existing staff.
The routine responsibilities of this position include, but are not limited to:
  • Assist the Statewide Operations Training Manager (SOTM) and Statewide Dispatch Operations Manager (SDOM) with the development and maintenance of a series of classroom and on-line training packages for Operators, and Supervisors.
  • Provide on-site and virtual training with new hires and existing staff.
  • Assist the Statewide Operations Training Manager (SOTM) and Statewide Dispatch Operations Manager (SDOM) with the development and maintenance of classroom and on-line training in conjunction with the Department's software provider on training for ATMS.
  • Assist the Statewide Operations Training Manager (SOTM) and Statewide Dispatch Operations Manager (SDOM) with the development and maintenance of a customer service training module aimed at traffic incident management dispatch activities.
  • Assist the Statewide Operations Training Manager (SOTM) and Statewide Dispatch Operations Manager (SDOM) with the development and maintenance of Traffic Incident Management, SOPs, SOGs, training manuals, reference library, testing and evaluation procedures, multimedia visual aids, and educational materials.
  • Assist the Statewide Operations Training Manager (SOTM) and Statewide Dispatch Operations Manager (SDOM) with the development and maintenance of the CHAMP training modules for the Learning Management System (LMS).
  • Attend TIM meetings to improve training.
  • Participate in bi-weekly statewide training team meetings.
  • Assist management teams in identifying and analyzing training and performance trends. Drive initiatives to identify corrective action plans to resolve performance issues.
  • Provide one-on-one mentoring and coaching for newly hired operations staff.
  • Conduct bi-monthly reviews of training materials and courses to reflect any changes in technology and procedures.
  • Participate in team-based process improvement, team-based performance monitoring, and training/re-training of Operators on new policies and procedures.
  • Conduct statewide certification testing.
  • Perform training on the use and maintenance of the 511ga systems - phone, website, and mobile applications.
  • Perform real-time quality assurance/quality control on operator incidents, incident notifications, and phone calls.
  • Adhere to traffic incident management and CHAMP Dispatch Operations SOPs, SOGs, and information in the training manuals.
  • Capable of performing all the Operator duties.
  • Spend one (1) full shift each month at a district office functioning as a Operator to allow continual growth and improvement of the training experience.
  • Frequent travel statewide, and concurrent days away from home.
  • Other ad-hoc initiatives as assigned by the Project Management Team.

Qualifications
MINIMUM REQUIREMENTS:
  • High School Diploma + 4 years of relevant experience or demonstrated equivalency.
  • Must pass a pre-employment drug screen and successfully participate in the program's mandatory random drug screening process if not already a current AECOM employee.
  • Must possess a valid driver's license and clean driving record. Ability to travel to various district site locations using an AECOM/personal provided Vehicle.
  • Must be able to remain in a stationary position for long periods of time monitoring Intelligent Transportation Systems such camera displays, , answering/responding to calls and communicating to other staff or partner agencies.
  • Constantly operate a computer and other monitoring equipment.

PREFERRED QUALIFICATIONS:
  • Previous experience as a Traffic Monitoring Operator, Supervisor or Specialist
  • Team Collaboration
  • Fast-paced, multitasking environment
  • Good oral and written communication skills

Additional Information
  • Sponsorship opportunities for US Employment Authorization are not available for this position.
  • Relocation benefits are not available for this position.

About AECOM
AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.
AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients' complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle - from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com.
What makes AECOM a great place to work
You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you'll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you've always envisioned. Here, you'll find a welcoming workplace built on respect, collaboration and community-where you have the freedom to grow in a world of opportunity.
As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.

What AECOM employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply