Dispatch Operations Manager Jobs in Gray, GA (NOW HIRING)

External Applicants: Please upload your resume on the Apply screen. Your application will automatically populate your resume details, and you may verify and update data on the My Information page.

IMPORTANT: Please review the job posting and load ALL documents required in the job posting to the Resume/CV document upload section at the bottom of the My Experience application page. Use the Select Files button to add multiple documents including your Resume/CV, references, cover letter, and any other supporting documents required in the job posting. The "My Experience" page is the only opportunity to add your required supporting document attachments. You will not be able to modify your application after you submit it.

CurrentMercer University Employees: Apply from your existing Workday account. Do not apply from the external careers website. Log in to Workday and type Jobs Hub in the search bar. Locate the position and click Apply.

Primary Job Posting Location:

Additional Job Posting Locations:

(Other locations that this position could be based)

Responsibilities:

The Public Safety Dispatcher serves as the primary communications center for the Department of Public Safety and is responsible for receiving emergency and non-emergency calls for service, dispatching police officers and security personnel, monitoring life safety and security systems, and providing timely and accurate information to responding personnel. This position is critical to maintaining the safety and security of the university community by coordinating emergency response efforts, prioritizing calls for service, maintaining communication with field personnel, and documenting incidents in accordance with departmental policies and applicable laws.

The Dispatcher is expected to remain calm under pressure, exercise sound judgment, maintain confidentiality of sensitive information, and provide exceptional customer service to students, faculty, staff, visitors, and outside public safety agencies.

Duties include, but are not limited to:

• Emergency Communications & Dispatch Operations:

• Monitoring Security & Life Safety Systems:

• Records Management & Criminal Justice Information Systems:

• Customer Service & Administrative Support:

• Training, Shift Coordination & Other Assigned Duties:

Qualifications:

A high school diploma/GED and some experience in customer service, communications, dispatch, public safety, emergency services, law enforcement, or administrative support are required.

Knowledge/Skills/Abilities:

• Knowledge of modern public safety dispatching procedures and radio communications.

• Knowledge of GCIC/NCIC rules, regulations, and security requirements.

• Knowledge of Microsoft Office applications and general computer operations.

• Ability to learn and effectively use Computer-Aided Dispatch (CAD), Records Management Systems (RMS), camera systems, access control systems, and other public safety technologies.

• Excellent verbal and written communication skills.

• Ability to communicate clearly over radio and telephone systems.

• Ability to accurately gather information during emergency situations.

• Ability to exercise sound judgment and make rapid decisions under stressful conditions.

• Ability to prioritize multiple incidents while maintaining composure.

• Ability to establish and maintain effective working relationships with officers, university personnel, students, and the public.

• Ability to maintain confidentiality and handle sensitive information appropriately.

• Ability to maintain detailed and accurate records.

• Strong customer service skills.

• Ability to work rotating shifts, weekends, holidays, and overtime as required.

• Ability to adapt quickly to changing operational needs.

• Ability to remain seated for extended periods while operating multiple computer monitors and communications equipment.

• Ability to hear and distinguish radio and telephone communications.

• Ability to speak clearly and effectively using telephone and radio systems.

• Manual dexterity sufficient to operate computers, keyboards, telephones, and communications equipment.

• Ability to occasionally lift up to 20 pounds, with or without reasonable accommodations.

• Ability to work in a fast-paced environment requiring sustained concentration and attention to detail.

Background Check Contingencies:
- Criminal History
Document Attachments:
- Resume
- List of three professional references with contact information

About Mercer University

Founded in 1833, Mercer University is a distinguished private institution recognized for its commitment to academic excellence, leadership development, and community engagement. With campuses across Georgia, Mercer's twelve schools and colleges offer a wide range of undergraduate, graduate, and professional programs. The university cultivates a close-knit, student-centered environment where innovation, service, and personal growth are deeply valued. Mercer's employees are at the heart of its mission, dedicated to advancing innovation, supporting student success, and strengthening both our local and global communities through service. At Mercer, we believe in the power of relationships and the importance of in-person collaboration. Accordingly, our employees are expected to serve in-person as it fosters real-time problem solving, mentoring, and the meaningful connections that strengthen both our work and service to our students and the broader university community.

Why Work at Mercer University

Mercer University offers a variety of benefits for eligible employees including comprehensive health insurance (for self and dependents), generous retirement contributions, tuition waivers, paid vacation and sick leave, technology discounts, schedules that allow for work-life balance, and so much more!

At Mercer University, a Bear is more than a mascot: it's a frame of mind that begins with a strong desire to make the most out of your career. Mercer Bears do not settle for mediocrity or the status quo. If you're seeking an environment where your passion and determination are embraced, then you want to work at Mercer University.

For more information, please visit:https://hr.mercer.edu/prospective-employees/

EEO/Veteran/Disability