Dispatch Operations Manager Jobs in Duluth, GA (NOW HIRING)

Company Description

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world's most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

AECOM is seeking a Statewide Trainer to be based in Georgia.

Statewide Trainers are responsible for providing training to the statewide Districts (1-6) in the operation of the Advanced Traffic Management Systems (ATMS) software, customer service, traffic incident management, radio dispatch and District Operations. They are also responsible for assisting with the development and maintenance of statewide operations training materials, assisting with the development and maintenance of Standard Operating Procedures (SOP), Standard Operating Guides (SOG), and training manuals; conducting recertification testing; and providing coaching to new and existing staff.

The routine responsibilities of this position include, but are not limited to:

• Assist the Statewide Operations Training Manager (SOTM) and Statewide Dispatch Operations Manager (SDOM) with the development and maintenance of a series of classroom and on-line training packages for Operators, and Supervisors.
• Provide on-site and virtual training with new hires and existing staff.
• Assist the Statewide Operations Training Manager (SOTM) and Statewide Dispatch Operations Manager (SDOM) with the development and maintenance of classroom and on-line training in conjunction with the Department's software provider on training for ATMS.
• Assist the Statewide Operations Training Manager (SOTM) and Statewide Dispatch Operations Manager (SDOM) with the development and maintenance of a customer service training module aimed at traffic incident management dispatch activities.
• Assist the Statewide Operations Training Manager (SOTM) and Statewide Dispatch Operations Manager (SDOM) with the development and maintenance of Traffic Incident Management, SOPs, SOGs, training manuals, reference library, testing and evaluation procedures, multimedia visual aids, and educational materials.
• Assist the Statewide Operations Training Manager (SOTM) and Statewide Dispatch Operations Manager (SDOM) with the development and maintenance of the CHAMP training modules for the Learning Management System (LMS).
• Attend TIM meetings to improve training.
• Participate in bi-weekly statewide training team meetings.
• Assist management teams in identifying and analyzing training and performance trends. Drive initiatives to identify corrective action plans to resolve performance issues.
• Provide one-on-one mentoring and coaching for newly hired operations staff.
• Conduct bi-monthly reviews of training materials and courses to reflect any changes in technology and procedures.
• Participate in team-based process improvement, team-based performance monitoring, and training/re-training of Operators on new policies and procedures.
• Conduct statewide certification testing.
• Perform training on the use and maintenance of the 511ga systems – phone, website, and mobile applications.
• Perform real-time quality assurance/quality control on operator incidents, incident notifications, and phone calls.
• Adhere to traffic incident management and CHAMP Dispatch Operations SOPs, SOGs, and information in the training manuals.
• Capable of performing all the Operator duties.
• Spend one (1) full shift each month at a district office functioning as a Operator to allow continual growth and improvement of the training experience.
• Frequent travel statewide, and concurrent days away from home.
• Other ad-hoc initiatives as assigned by the Project Management Team.

Qualifications

MINIMUM REQUIREMENTS:

• High School Diploma + 4 years of relevant experience or demonstrated equivalency.
• Must pass a pre-employment drug screen and successfully participate in the program's mandatory random drug screening process if not already a current AECOM employee.
• Must possess a valid driver's license and clean driving record. Ability to travel to various district site locations using an AECOM/personal provided Vehicle.
• Must be able to remain in a stationary position for long periods of time monitoring Intelligent Transportation Systems such camera displays, , answering/responding to calls and communicating to other staff or partner agencies.
• Constantly operate a computer and other monitoring equipment.

PREFERRED QUALIFICATIONS:

• Previous experience as a Traffic Monitoring Operator, Supervisor or Specialist
• Team Collaboration
• Fast-paced, multitasking environment
• Good oral and written communication skills

Additional Information

• Sponsorship opportunities for US Employment Authorization are not available for this position.
• Relocation benefits are not available for this position.

Offered rate of compensation will be based on individual education, qualifications, experience, and work location. The range for this position is $27.98 to $27.98.

About AECOM

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.

AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients' complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com.

What makes AECOM a great place to work

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you'll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you've always envisioned. Here, you'll find a welcoming workplace built on respect, collaboration and community—where you have the freedom to grow in a world of opportunity.

As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.

ReqID: J10145262

Business Line: Transportation

Business Group: DCS

Strategic Business Unit: East

Career Area: Operations & Maintenance

Work Location Model: On-Site

Compensation: USD 27.98 - USD 27.98 - hourly