Dispatch Operations Manager Jobs in Clarkesville, GA

Compensation: $70,000
Schedule: Monday-Friday 3pm-12am
ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with
disabilities to perform the essential functions.
Essential Functions Statement(s)
• Directly oversees daily shift operations to include selection, shipping, receiving, cross
docking, interleaving and trailer loading operations.
• Reviews orders, shipping or receiving notices to determine work sequences.
• Confers with customers, supervisors, contractors, and other personnel to exchange
information and to resolve problems.
• Supervises daily activity of warehouse and dispatch Team Members.
• Assigns work and monitors productivity to ensure high standards of quality, accuracy,
housekeeping, product damage minimization, safety and overall efficiency.
• Plans assignments and monitors activities to ensure the proper paperwork flow,
consolidation of product and the locating of missing product to enhance customer
satisfaction by reducing irregularities.
• Plans assignments, coordinates and monitors operations within the warehouse and
dispatch to ensure on-time deliveries are achieved, reducing irregularities and damage.
• Promotes safety in work processes and Team Member performance by supporting
company and/or facility safety programs by educating Team Members, and by ensuring a
generally safe work environment.
• Enforces safety rules and regulations.
• Communicates policies, safety regulations and SOPs to warehouse and dispatch Team
Members; follow-up to ensure compliance and consistency; takes corrective action as
necessary and documents the issue and actions taken.
• Conducts start-up shift meetings.
• Ensures that facility is maintained clean and in an orderly fashion.
• Ensures that product damage is kept to a minimum.
• Works to maintain high level of Team Member morale and recognition.
• Responsible for the training, coaching and feedback of warehouse and dispatch Team
Members, and performs regular evaluations of Team Members through factual data and
subjective observations.
• Coaches and counsels Team Members regarding job performance, methods of performing
job tasks and safety.
• Resolves Team Member relations issues that arise during shift.
• Investigates operational errors to determine the cause and recommend corrective action
where needed.
• In conjunction with the Operations Manager, carries out disciplinary actions as appropriate.
• Creates, manages and supports recognition and communication programs that foster an
environment of teamwork for Team Members and peers.
• Confers with management personnel to establish and maintain inventory accuracy and
quality control standards.
• Coordinates shift handoff activities to obtains optimum distribution and utilization of
human resources, machines, equipment and material.
• Reviews and ensures accuracy of timesheet records and submit to Human Resources for
timely processing.
• Informs Warehouse Senior Management of all operating issues and problems and make
recommendations for corrective action to ensure quality warehouse operations and
customer service.
• Prepares, compiles, and submits reports on work activities, operations, and work-related
accidents.
• Drives vehicles or operates machines or equipment to complete work assignments or to
assist workers.
• Reliable attendance at scheduled shifts.
• Performs all duties in conformance to appropriate safety and security standards.
• Performs all other duties as assigned or needed.
POSITION QUALIFICATIONS
Competency Statement(s)
• Attendance - Ability to work required schedule and arrive at work on time and work
alternative schedules to accommodate the needs of the business.
• Communication - Ability to effectively communicate in writing and verbally in a courteous
and professional manner with others. Ability to understand and follow verbal and written
instruction. Ability to select and use appropriate communication methods.
• Diversity Oriented - Ability to work effectively with people regardless of their age, gender,
race, ethnicity, religion, or job type.
• Relationship Building - Ability to establish and maintain effective working relationships
with customers, co-workers and management.
• Active Listening - Ability to actively attend to, convey, and understand the comments and
questions of others.
• Empathetic - Ability to appreciate and be sensitive to the feeling of others.
• Coaching and Development - Ability to provide guidance and feedback to help others
strengthen specific knowledge/skill areas.
• Mathematics - Ability to perform basic math (addition, subtraction, multiplication and
division) in all units of measure using whole numbers, fractions and decimals. Ability to
compute rate, ratio, and percentage.
• Language - Ability to read and interpret documents such as receivers, invoices, operating
instructions and procedure manuals. Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers, Team Members and management.
• Accuracy - Ability to perform work accurately and thoroughly.
• Detail Oriented - Ability to pay attention to the minute details of a project or task and
prioritize tasks. Ability to handle multiple tasks/projects simultaneously.
• Analytical Skills - Ability to use thinking and reasoning to solve a problem. Ability to
understand and interpret financial information.
• Research Skills - Ability to design and conduct a systematic, objective, and critical
investigation.
• Planning/Organizing - Ability to prioritizes and plans work activities; use time efficiently;
plan for additional resources; set goals and objectives; organize or schedule other people
and their tasks; develop realistic action plans.
• Accountability - Ability to accept responsibility and account for his/her actions.
• Accuracy - Ability to perform work accurately and thoroughly. Looks for ways to improve
and promote quality.
• Adaptability - Ability to adapt to change in the workplace.; manages competing demands;
changes approach or method to best fit the situation; able to deal with frequent change,
delays, or unexpected events.
• Autonomy - Ability to work independently with minimal supervision.
• Reliability - Ability to be dependable and trustworthy.
• Responsibility - Ability to be held accountable or answerable for one's conduct.
• Leadership - Ability to influence others to perform their jobs effectively and to be
responsible for making decisions.
• Business Acumen - Ability to grasp and understand business concepts and issues.
• Decision Making - Ability to make critical decisions while following company procedures.
• Strategic Planning - Ability to develop a vision for the future and create a culture in which
the long-range goals can be achieved.
• Self-Motivated - Ability to be internally inspired to perform a task to the best of one's
ability using his or her own drive or initiative.
• Safety Awareness - Ability to identify and correct conditions that affect Team Member
safety.
SKILLS & ABILITIES
• Education: High School Graduate or General Education Degree (GED). Bachelor's degree
preferred.
• Experience: One - two years previous work experience in fast paced warehouse
environment.
• Computer Skills: Basic personal computer skills including electronic mail, word processing,
spreadsheet, graphics, etc. Strong working knowledge of MS Office to include Excel,
Outlook and Word. Ability to master internal computer systems.
• Certificates & Licenses: Valid State Driver's License; Forklift Certification
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.