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Dispatch Operation Jobs (NOW HIRING)

NewCold

Dispatch Supervisor

Hagerstown, MD · On-site

We are seeking a hands-on Dispatch Supervisor to leadoutbound shipping and dispatch operations in a temperature-controlled warehouseenvironment. This working leader ensures that all customer orders ...

George Dapper, Inc.

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Dispatch Supervisor

Keasbey, NJ · On-site

$60K - $65K/yr

School Bus Dispatcher / Operations Supervisor George Dapper, Inc. is seeking an experienced, organized, and confident professional to join our transportation management team. Responsibilities include:

Integrated Talent Strategies

Dispatcher

Walbridge, OH

$24 - $26/hr

... dispatch operation. * Review and update open service calls. * Assist with tasks as directed by the Dispatch Supervisor. Requirements * Strong organizational skills * Active listening * Effective ...

CB FREIGHT INC

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Flatbed Dispatch Operations Manager

Schaumburg, IL · On-site

$50K - $120K/yr

The ideal candidate must have strong experience in the trucking industry, specifically in flatbed operations , and be capable of managing dispatchers, monitoring fleet performance, improving revenue ...

Odyssey

Dispatch Supervisor

Berkeley, IL · On-site

Director of Trucking Operations Summary / Primary Role: The Dispatch Supervisor is responsible for coordinating the scheduling and movement of shipments for multiple customers while directly ...

olt

Dispatch Supervisor

Berkeley, IL · On-site

Director of Trucking Operations Summary / Primary Role: The Dispatch Supervisor is responsible for coordinating the scheduling and movement of shipments for multiple customers while directly ...

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Dispatch Operation information

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$12

$28

$68

How much do dispatch operation jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for dispatch operation in the United States is $28.86, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $25.72 per hour, depending on experience, location, and employer.

What is the difference between Dispatch Operation vs Dispatch Coordinator?

AspectDispatch OperationDispatch Coordinator
CredentialsRelevant certifications in logistics or transportation, sometimes a high school diplomaSimilar certifications, often with additional training in customer service or communication
Work EnvironmentField and office-based, coordinating with drivers and clientsPrimarily office-based, managing schedules and communication
Employer & Industry UsageUsed across transportation, logistics, and delivery servicesCommon in transportation, courier, and freight industries

Dispatch Operations and Dispatch Coordinators both play vital roles in logistics and transportation. Dispatch Operations typically involve managing the overall dispatch process, including planning routes and overseeing drivers, while Dispatch Coordinators focus on scheduling, communication, and customer service. Both roles require similar skills and certifications, but their daily tasks and focus areas differ slightly, with Dispatch Operations often having a broader scope.

Is it hard to get hired as a dispatch operation?

Getting hired as a dispatch operator can vary depending on the industry and location, but generally requires good organizational skills, communication abilities, and familiarity with dispatch software or tools. Entry-level positions may be easier to obtain, while more experienced roles may require relevant certifications or prior experience. The hiring process often involves interviews and background checks, and availability for shift work can also influence hiring chances.

What cities are hiring for Dispatch Operation jobs?

Cities with the most Dispatch Operation job openings:

What are popular job titles for Dispatch Operation?

Popular job titles for Dispatch Operation:

Dispatch Operations Supervisor

Mukwonago, WI • On-site

Midwest Heating and Cooling
Construction • 11 - 50 employees
Learn more about Midwest Heating and Coolingexternal

Full-time

Posted 9 days ago

Key responsibilities

  • Oversee daily dispatching for Residential and Commercial Service and ensure technicians are matched appropriately to jobs.

  • Ensure service technicians are properly debriefed, jobs are documented, and follow-up or sales opportunities are identified.

  • Monitor and improve customer communication throughout the service process and address delays or issues proactively.

Job description

Dispatch Operations Supervisor Position Summary

The Dispatch Operations Supervisor is responsible for overseeing the daily dispatch and service experience for both Residential and Commercial Service.

The primary responsibility of this position is to ensure the right technician is sent to the right job at the right time, while maintaining a high level of communication with technicians and customers throughout the day.

This position will also own the continued improvement and implementation of the technology and processes used to manage service operations. The goal is not simply to operate the tools we have, but to continually find ways to use them better to improve efficiency, technician productivity, revenue opportunities, and the customer experience.

Key ResponsibilitiesDispatch Oversight
  • Oversee daily dispatching for Residential and Commercial Service.
  • Ensure technicians are matched appropriately to jobs based on skill set, experience, location, job type, equipment, opportunity, and availability by utilizing Dispatch Pro.
  • Monitor the service board throughout the day and make adjustments as conditions change.
  • Ensure available technician capacity is utilized effectively.
  • Identify scheduling or dispatch problems before they negatively impact technicians or customers.
  • Hold the dispatch process accountable to established company expectations and procedures.
Technician Debriefing
  • Ensure service technicians are properly debriefed following calls.
  • Verify jobs are complete and properly documented before technicians move on.
  • Identify additional work, sales opportunities, follow-up needs, or customer concerns during debriefing.
  • Help ensure technicians are prepared and properly positioned for their next call.
Customer Experience
  • Monitor the customer experience throughout the service process.
  • Ensure customers receive appropriate appointment confirmations, technician notifications, and arrival information.
  • Proactively communicate with customers when technicians are running ahead of or behind schedule.
  • Identify service delays or issues and address them before they become customer complaints.
  • Ensure customers receive consistent communication from booking through completion of the service call.
Technology & Process Optimization

Own the operational use and continued improvement of the tools used to manage Service, including but not limited to:

  • ServiceTitan Dispatch Pro
  • ServiceTitan Field Pro
  • ServiceTitan Scheduling Pro
  • Other ServiceTitan tools and automations
  • Avoca
  • Chiirp
  • AI and automation tools adopted by Midwest

This position will be expected to:

  • Understand how each platform works and how it should be used within Midwest's operation.
  • Identify features or capabilities that Midwest is not fully utilizing.
  • Implement new workflows, automations, and processes that improve efficiency.
  • Monitor whether technology and automated decisions are producing the intended results.
  • Identify problems with configurations, workflows, job types, technician settings, or processes that may negatively affect results.
  • Work with managers and vendors to improve system configuration and utilization.
  • Continually look for opportunities to eliminate unnecessary manual work.
  • Test new processes and measure whether they actually improve results before making them standard practice.
Continuous Improvement
  • Regularly review dispatch, scheduling, debriefing, and customer communication processes.
  • Identify bottlenecks, repetitive tasks, and opportunities for automation.
  • Develop and implement improvements to service workflows.
  • Track the results of process changes and adjust when necessary.
  • Help create standardized processes that allow Midwest to operate more efficiently as the company grows.
  • Serve as the internal point person for improving the tools and technology used within Service Operations.
Key Measures of Success

Success in this role should ultimately be measured by improvements in areas such as:

  • Technician utilization
  • Proper technician-to-job matching
  • Service capacity utilization
  • Customer communication
  • On-time arrival performance
  • Technician productivity
  • Lead and opportunity generation
  • Debrief compliance
  • Customer satisfaction
  • Reduction in manual dispatching and administrative work
  • Utilization and effectiveness of ServiceTitan Pro products and other technology
  • Continued improvement of Service operational processes
What We Are Looking For

The right person for this position should:

  • Be highly organized and comfortable managing a constantly changing service board.
  • Be able to make decisions quickly without losing attention to detail.
  • Understand both the technician and customer side of the service experience.
  • Be comfortable holding people accountable.
  • Be naturally curious about technology and automation.
  • Enjoy figuring out how systems work and how they can work better.
  • Be willing to challenge existing processes when there is a better way.
  • Be able to learn new software quickly.
  • Think beyond today's workload and continually look for ways to improve how Midwest operates.
Overall Purpose of the Role

This position owns the connection between people, process, and technology within Service Operations.

The expectation is not simply to keep the dispatch board moving. The expectation is to continually improve how Midwest schedules, dispatches, communicates with customers, debriefs technicians, and utilizes technology so that our service operation becomes more efficient, more consistent, and easier to scale.

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