Field Service Dispatch
$25 - $30/hr
This position will oversee clear and concise communications with department managers, employees ... The dispatcher will also provide accounting with maintenance contract billing information and push ...
$25 - $30/hr
This position will oversee clear and concise communications with department managers, employees ... The dispatcher will also provide accounting with maintenance contract billing information and push ...
$25 - $30/hr
This position will oversee clear and concise communications with department managers, employees ... The dispatcher will also provide accounting with maintenance contract billing information and push ...
Hayward, CA · On-site
$25 - $30/hr
This position will oversee clear and concise communications with department managers, employees ... The dispatcher will also provide accounting with maintenance contract billing information and push ...
Hayward, CA · On-site
$25 - $30/hr
This position will oversee clear and concise communications with department managers, employees ... The dispatcher will also provide accounting with maintenance contract billing information and push ...
Concord, CA · On-site
$19.50 - $24.75/hr
Scheduling Coordinator Under the direction of the Dispatch Manager, the Scheduling Coordinator supports operations leadership in the daily management of EMT and RN staffing. This position optimizes ...
Concord, CA · On-site
$19.50 - $24.75/hr
Scheduling Coordinator Under the direction of the Dispatch Manager, the Scheduling Coordinator supports operations leadership in the daily management of EMT and RN staffing. This position optimizes ...
Brisbane, CA · On-site
$22.25 - $23/hr
Manage daily service by reviewing route performance and proactively responding to situations that ... Dispatchers Job Type: Full Time Req ID: 7113 Pay Group: MUH Cost Center: 415 The above statements ...
Brisbane, CA · On-site
$22.25 - $23/hr
Manage daily service by reviewing route performance and proactively responding to situations that ... Dispatchers Job Type: Full Time Req ID: 7113 Pay Group: MUH Cost Center: 415 The above statements ...
Pacific Aviation is looking for a Flight Operations Manager to support and mentor our team. Flight Operations * Directs and coordinates through Flight Dispatcher's and subordinate personnel, flight ...
Pacific Aviation is looking for a Flight Operations Manager to support and mentor our team. Flight Operations * Directs and coordinates through Flight Dispatcher's and subordinate personnel, flight ...
San Francisco, CA · On-site
$72K/yr
Pacific Aviation is looking for a Flight Operations Manager to support and mentor our team. Flight Operations * Directs and coordinates through Flight Dispatcher's and subordinate personnel, flight ...
San Francisco, CA · On-site
$72K/yr
Pacific Aviation is looking for a Flight Operations Manager to support and mentor our team. Flight Operations * Directs and coordinates through Flight Dispatcher's and subordinate personnel, flight ...
$22.25 - $23/hr
Manage daily service by reviewing route performance and proactively responding to situations that ... Dispatchers Job Type: Full Time Req ID: 7113 Pay Group: MUH Cost Center: 415 The above statements ...
$22.25 - $23/hr
Manage daily service by reviewing route performance and proactively responding to situations that ... Dispatchers Job Type: Full Time Req ID: 7113 Pay Group: MUH Cost Center: 415 The above statements ...
San Ramon, CA · On-site
$28 - $31/hr
Vision insurance Position Overview We are seeking a detail-oriented professional to join our team in a dual-role position responsible for managing service dispatch operations and procurement ...
San Ramon, CA · On-site
$28 - $31/hr
Vision insurance Position Overview We are seeking a detail-oriented professional to join our team in a dual-role position responsible for managing service dispatch operations and procurement ...
Pacific Aviation is looking for a Flight Operations Manager to support and mentor our team. Flight Operations * Directs and coordinates through Flight Dispatcher's and subordinate personnel, flight ...
Quick apply
Pacific Aviation is looking for a Flight Operations Manager to support and mentor our team. Flight Operations * Directs and coordinates through Flight Dispatcher's and subordinate personnel, flight ...
Pacific Aviation is looking for a Flight Operations Manager to support and mentor our team. Flight Operations * Directs and coordinates through Flight Dispatcher's and subordinate personnel, flight ...
Pacific Aviation is looking for a Flight Operations Manager to support and mentor our team. Flight Operations * Directs and coordinates through Flight Dispatcher's and subordinate personnel, flight ...
Pacific Aviation is looking for a Flight Operations Manager to support and mentor our team. Flight Operations * Directs and coordinates through Flight Dispatcher's and subordinate personnel, flight ...
Pacific Aviation is looking for a Flight Operations Manager to support and mentor our team. Flight Operations * Directs and coordinates through Flight Dispatcher's and subordinate personnel, flight ...
Concord, CA · On-site
$21 - $23/hr
You'll manage customer requests and provide peace of mind when it's needed most. If you're looking ... Our Alarm Dispatch department operates 24/7 to ensure we're always protecting our customers. While ...
Concord, CA · On-site
$21 - $23/hr
You'll manage customer requests and provide peace of mind when it's needed most. If you're looking ... Our Alarm Dispatch department operates 24/7 to ensure we're always protecting our customers. While ...
Concord, CA · On-site
$21 - $23/hr
You'll manage customer requests and provide peace of mind when it's needed most. If you're looking ... Our Alarm Dispatch department operates 24/7 to ensure we're always protecting our customers. While ...
Concord, CA · On-site
$21 - $23/hr
You'll manage customer requests and provide peace of mind when it's needed most. If you're looking ... Our Alarm Dispatch department operates 24/7 to ensure we're always protecting our customers. While ...
Newark, CA · On-site
$24.50 - $28/hr
As Dispatch I, you are responsible for scheduling trips for freight deliveries, including ... Act as liaison for drivers and transportation management * Ensure driver compliance with ELD, DOT ...
Quick apply
Newark, CA · On-site
$24.50 - $28/hr
As Dispatch I, you are responsible for scheduling trips for freight deliveries, including ... Act as liaison for drivers and transportation management * Ensure driver compliance with ELD, DOT ...
Newark, CA · On-site
$24.50 - $28/hr
Act as liaison for drivers and transportation management * Ensure driver compliance with ELD, DOT ... Provide dispatch operational support and resolve customer inquiries professionally * Ensure driver ...
Newark, CA · On-site
$24.50 - $28/hr
Act as liaison for drivers and transportation management * Ensure driver compliance with ELD, DOT ... Provide dispatch operational support and resolve customer inquiries professionally * Ensure driver ...
Newark, CA · On-site
$22 - $28/hr
As Dispatch I, you are responsible for scheduling trips for freight deliveries, including ... Act as liaison for drivers and transportation management * Ensure driver compliance with ELD, DOT ...
Newark, CA · On-site
$22 - $28/hr
As Dispatch I, you are responsible for scheduling trips for freight deliveries, including ... Act as liaison for drivers and transportation management * Ensure driver compliance with ELD, DOT ...
San Jose, CA · On-site
Efficiently organize and manage calls on the dispatch board, ensuring timely responses and accurate scheduling. * Dispatch service technicians to customer locations, considering their skills ...
Quick apply
San Jose, CA · On-site
Efficiently organize and manage calls on the dispatch board, ensuring timely responses and accurate scheduling. * Dispatch service technicians to customer locations, considering their skills ...
Efficiently organize and manage calls on the dispatch board, ensuring timely responses and accurate scheduling. * Dispatch service technicians to customer locations, considering their skills ...
Efficiently organize and manage calls on the dispatch board, ensuring timely responses and accurate scheduling. * Dispatch service technicians to customer locations, considering their skills ...
$25 - $40/hr
Essential Duties Dispatch & Scheduling Oversee daily dispatch operations, including scheduling ... Manage document control for projects, including permits, plans, change orders, and compliance ...
$25 - $40/hr
Essential Duties Dispatch & Scheduling Oversee daily dispatch operations, including scheduling ... Manage document control for projects, including permits, plans, change orders, and compliance ...
San Jose, CA · On-site
$70K/yr
Efficiently organize and manage calls on the dispatch board, ensuring timely responses and accurate scheduling. * Dispatch service technicians to customer locations, considering their skills ...
San Jose, CA · On-site
$70K/yr
Efficiently organize and manage calls on the dispatch board, ensuring timely responses and accurate scheduling. * Dispatch service technicians to customer locations, considering their skills ...
$33.5K - $41K
4% of jobs
$41K - $48.5K
13% of jobs
$54.1K is the 25th percentile. Wages below this are outliers.
$48.5K - $55.9K
11% of jobs
$55.9K - $63.4K
19% of jobs
The median wage is $64.6K / yr.
$63.4K - $70.9K
19% of jobs
$76.6K is the 75th percentile. Wages above this are outliers.
$70.9K - $78.3K
12% of jobs
$78.3K - $85.8K
9% of jobs
$85.8K - $93.3K
7% of jobs
$93.3K - $100.7K
5% of jobs
$100.7K - $108.2K
1% of jobs
$108.2K - $115.7K
0% of jobs
$33.5K
$70.3K
$115.7K
A dispatch manager works at a warehouse or a call center to ensure that the supply chain workflow of a company operates as efficiently as possible. As a dispatch manager, your job duties include training new employees, delegating tasks, coordinating the daily workload, documenting productivity, overseeing incoming and outgoing shipments, and reporting to senior management. The qualifications for a career as a dispatch manager are a bachelor’s degree in business management or logistics and experience in workflow organization or supply chain logistics. You need an organized, technical mindset and strong communication and leadership skills.
| Aspect | Dispatch Manager | Dispatch Coordinator |
|---|---|---|
| Required Credentials | High school diploma; some roles prefer certifications in logistics or transportation | High school diploma; certifications in logistics or customer service beneficial |
| Work Environment | Supervises dispatch teams, manages operations, often in office or warehouse settings | Coordinates daily dispatch activities, interacts with drivers and clients, often in office settings |
| Employer & Industry Usage | Logistics, transportation, delivery services | Logistics, transportation, delivery services |
| Common Search & Comparison Intent | Understanding managerial roles in dispatch | Understanding coordination roles in dispatch |
The Dispatch Manager oversees the entire dispatch operation, managing teams and ensuring efficient logistics. The Dispatch Coordinator focuses on scheduling and coordinating daily dispatch activities, often acting as a liaison between drivers and clients. Both roles are essential in logistics and transportation industries, but the Dispatch Manager holds a higher supervisory position with broader responsibilities.
$25 - $30/hr
Other
Posted 21 days ago
Description
JOB SUMMARY
The Field Service Dispatcher will maintain the Service Technicians daily schedules and dispatch the technicians as service calls are required. This position will schedule return service calls with customers when parts are in and maintain the schedules for service technicians. This position will oversee clear and concise communications with department managers, employees, and company customers, including keeping customers appraised as to company schedule and requested lead-times. The dispatcher will also provide accounting with maintenance contract billing information and push service invoices for billing in a timely manner.DUTIES AND RESPONSIBILITIES
Receive any incoming customer service calls.Â
Create COD and PO required Quotes.
Provides updates on initial call to client
Monitors dispatch board and schedule technicians.
Reviews, prioritizes, and distributes all service requests daily to technicians.Â
Opens, monitors, and closes all work orders and reports any delays in completing jobs to the Service Manager daily.Â
Assigns jobs based on the technician's skills, available parts, and their location in relation to the job.Â
Efficiently route service technicians to control operating expenses.Â
Checks for open jobs at the customer and reviews service history before sending a technician.Â
Checks with the technician after each job to see if they received the customer's signature, has the PO if needed, and recorded the correct model #, serial # and hour meter reading.
Utilizes the GPS system to track and manage the service technicians and the usage and maintenance of all service vehicles. Reports all variances to the Service Manager.Â
Forecast workload for 2 - 3 days out.
Process and invoiced completed Work OrdersÂ
Review and update time tracking daily to ensure bill to hours are correct.
Update and create new customer card and call logs as required.
Help with creating assets and items when needed.
Work with the rental department for rental swap and any required shop repairs.Â
File and process warranty claims
Other duties as assigned.
Requirements
REQUIRED SKILLS/ABILITIES:
Excellent verbal and written communication skills.
Strong organizational skills to prepare and assign routes.
Strong leadership skills to ensure technician compliance with direction and assignments.
Basic understanding of geographical areas and mapping programs to facilitate efficient routing.
Proficient with or able to quickly learn dispatch and recordkeeping systems.
Ability to work at a fast pace and under pressure.
Ability to multitask.
Advanced customer service skills.
Knowledge of the industry is recommended but not required.
EDUCATION AND EXPERIENCE:
High school diploma or equivalent required.Â
At least three years of related experience and execution of similar duties in dispatch required.
Previous experience with NetSuite or other Customer Relationship Management software.
Previous Forklift experience is a plus.
PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or listen. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Must be able to lift up to 25 pounds at times. Vision abilities include close vision and the ability to adjust focus. Ability to function in a work environment with moderate noise level from several sources creating constant activity.