Dispatch Manager Jobs in Boston, MA (NOW HIRING)

Location: Serving Silver Lake Regional School District and Pembroke Public Schools
Schedule: Monday - Friday | 5:30 AM - 4:30 PM
Pay: $26.00 per hour
Additional Hours: Some after-hours support may be required as needed

First Student is now hiring a Dispatcher to support our operations serving Silver Lake Regional School District and Pembroke Public Schools.

If you are organized, quick-thinking, detail-oriented, and enjoy being the person who helps keep everything running smoothly, this could be a great opportunity for you. Our Dispatchers are at the center of the operation, helping ensure routes are covered, buses are running on time, drivers have the information they need, and students get to and from school safely.

This is a fast-paced role where no two days are exactly the same. You will help coordinate daily transportation operations, communicate with drivers and monitors, respond to schedule changes, handle phone and radio traffic, and support the team through the many moving pieces that come with student transportation.

• $26.00 per hour
• Monday - Friday schedule
• Full-time opportunity
• Medical benefits
• Dental benefits
• Vision benefits
• 401(k) retirement savings plan
• Company-paid life insurance
• Paid time off
• Holiday pay
• Career advancement opportunities
• Positive and rewarding work environment
• Opportunity to support two local school communities
• A role where attention to detail truly matters
• Be part of a team focused on safety, service, and dependable transportation

As a Dispatcher, you will help manage the daily flow of transportation operations. You will be one of the key communication points between drivers, monitors, operations leadership, and school district partners.

Responsibilities include:

• Dispatch buses and support on-time route performance
• Oversee daily routes and bus scheduling
• Monitor route coverage and help resolve service issues
• Handle heavy phone and radio traffic
• Communicate with drivers, monitors, operations staff, and contracted customers
• Counsel and coach drivers and monitors as needed
• Receive scheduling concerns, driver concerns, and customer issues and escalate them to the Operations Supervisor or Contract Manager
• Serve as a primary communication liaison with contracted school district partners
• Help resolve drop-off and pick-up concerns
• Assist with charter reservations, billing, or driver payroll as needed
• Support back-up driver duties or miscellaneous clerical duties as needed
• Complete assigned special projects
• Assist with supervision of day-to-day operations
• Help maintain a safe, organized, and efficient operation

The ideal candidate is dependable, calm under pressure, detail-oriented, and comfortable managing multiple priorities at once. This role is a great fit for someone who enjoys problem-solving, communication, logistics, and being part of a team that supports students and families every day.

• 3-5 years of relevant experience preferred
• High school diploma or equivalent
• CDL B is required. Candidates who do not currently hold a CDL must obtain their Commercial Learner's Permit within six months of hire.
• Previous terminal operations, dispatch, or driver experience preferred
• Basic knowledge of radio dispatch equipment
• Strong communication and customer service skills
• Ability to work under time constraints and meet deadlines
• Computer literacy
• Ability to stay organized in a fast-paced environment
• Ability to work some after-hours as needed
• Subject to DOT drug testing and physical. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including marijuana, for any reason.

First Student's commitment to putting our customers first, dedication to safety, and focus on dependable transportation creates a working environment you'll enjoy being part of. If you are organized, dependable, and ready to play an important role in keeping students moving safely, we encourage you to apply today.

We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce; therefore, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. First is also committed to providing a drug-free workplace.

First for a reason:

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.

In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia's Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf.