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Federal Dispatch Jobs in Boston, MA (NOW HIRING)

National Grid

Supervisor, Dispatch

Northborough, MA · On-site

$93K - $109K/yr

National Grid is hiring a Dispatch Supervisor for our MA Gas CMS Dispatch department in ... National Grid complies with all applicable federal, state, and local anti-discrimination laws. We ...

National Grid

Supervisor, Dispatch

Northborough, MA · On-site

$93K - $109K/yr

National Grid is hiring a Dispatch Supervisor for our MA Gas CMS Dispatch department in ... National Grid complies with all applicable federal, state, and local anti-discrimination laws. We ...

U-Haul

Repair Dispatch Manager

Abington, MA · On-site

$18 - $20/hr

As a U-Haul Repair Dispatch Manager, you will use U-Haul Company's proprietary technology to assess ... federal, provincial, state or local law. Individual accommodations are available on requests for ...

MV Transportation

Dispatcher

Norfolk, MA · On-site

Takes client calls and communicates issues with drivers and Dispatch Supervisors or Dispatch ... federal, state or local laws, regulations or ordinances. The information collected by this ...

MV Transportation

Dispatcher

Norfolk, MA · On-site

Takes client calls and communicates issues with drivers and Dispatch Supervisors or Dispatch ... federal, state or local laws, regulations or ordinances. The information collected by this ...

MV Transportation

Dispatcher

Norfolk, MA · On-site

Takes client calls and communicates issues with drivers and Dispatch Supervisors or Dispatch ... federal, state or local laws, regulations or ordinances. The information collected by this ...

Boston Freightliner

Dispatcher

Avon, MA · On-site

Advise Dispatch Supervisor on general delivery and pick up matters. * Prepare and direct deliveries ... Comply with federal and state vehicle law, regulations, and all company safety rules. Education ...

Boston Freightliner

Dispatcher

Everett, MA · On-site

Advise Dispatch Supervisor on general delivery and pick up matters. * Prepare and direct deliveries ... Comply with federal and state vehicle law, regulations, and all company safety rules. Education ...

Dynamicproof

Dispatcher

Marblehead, MA · On-site

While the majority of our revenue comes through Federal government contracting, we also have a long ... Receive and dispatch orders for products or deliveries * Prioritize calls according to urgency and ...

Dynamicproof

Dispatcher

Marblehead, MA · On-site

While the majority of our revenue comes through Federal government contracting, we also have a long ... Receive and dispatch orders for products or deliveries * Prioritize calls according to urgency and ...

Parts Authority

Dispatcher

Dorchester, MA · On-site

$16.50/hr

Use the dispatch program to track orders from other stores and set up/ distribute runs to drivers ... federal, state or local laws and ordinances. We will consider for employment all qualified ...

Parts Authority

Dispatcher

Dorchester, MA · On-site

$16.50/hr

Use the dispatch program to track orders from other stores and set up/ distribute runs to drivers ... federal, state or local laws and ordinances. We will consider for employment all qualified ...

Milton CAT

Service Dispatcher

Milford, MA · On-site

$70K - $75K/yr

Schedule, route, and dispatch technicians based on customer needs, technician availability ... VEVRAA Federal Contractor. EEO/AA employer. Milton CAT is a Drug-Free workplace. Employment Type ...

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All JobsFederal Dispatch JobsFederal Dispatch Jobs in Boston, MA

Federal Dispatch information

See Boston, MA salary details

$32.6K

$68.3K

$112.4K

How much do federal dispatch jobs pay per year?

As of Sep 4, 2026, the average yearly pay for federal dispatch in Boston, MA is $68,322.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,200.00 and $77,700.00 per year, depending on experience, location, and employer.

What is a federal dispatcher?

Federal Dispatchers are professionals who manage and coordinate emergency communications for federal agencies, such as the FBI, U.S. Marshals, or federal emergency services. They are responsible for receiving, evaluating, and prioritizing emergency and non-emergency calls, dispatching appropriate personnel, and maintaining accurate records. These dispatchers play a crucial role in ensuring public safety and efficient response times during incidents that involve federal jurisdiction. They must be able to work under pressure, communicate clearly, and use specialized software and radio systems.

What are the key skills and qualifications needed to thrive as a federal dispatcher?

To thrive as a Federal Dispatcher, you need excellent situational awareness, multitasking abilities, and a strong understanding of emergency response protocols, often supported by specialized training or certifications such as APCO or NENA. Familiarity with computer-aided dispatch (CAD) systems, radio communications equipment, and federal security procedures is typically required. Outstanding communication skills, composure under pressure, and problem-solving abilities make someone stand out in this role. These skills and qualities are crucial for ensuring rapid, accurate response coordination and the safety of both field personnel and the public.

What are some common challenges faced by federal dispatchers, and how can new hires prepare for them?

Federal Dispatchers often encounter high-pressure situations where quick decision-making and clear communication are essential. New hires may find it challenging to manage multiple emergencies simultaneously while maintaining composure and accuracy. Familiarizing yourself with emergency protocols, practicing multitasking, and developing strong listening skills can help you adapt to the fast-paced environment. Peer support and ongoing training are also valuable resources for building confidence and competence in this critical role.

What is the difference between Federal Dispatch vs Federal Dispatcher?

AspectFederal DispatchFederal Dispatcher
CredentialsTypically requires a high school diploma or equivalent; certifications in emergency communication may be preferredSame as Federal Dispatch, often requiring similar certifications
Work EnvironmentEmergency call centers, government agencies, transportation hubsEmergency response centers, government agencies, transportation sectors
Employer & IndustryFederal government agencies, transportation, emergency servicesFederal agencies, transportation, emergency response
Search & Comparison IntentPeople comparing roles in emergency communication within federal agenciesSimilar roles in federal emergency dispatching and communication

Federal Dispatch and Federal Dispatcher roles are often used interchangeably, both involving emergency communication within federal agencies. They typically require similar credentials and work in comparable environments such as emergency call centers. The main difference lies in terminology preference, but both roles serve the purpose of coordinating emergency responses at the federal level.

Is it hard to get hired as a federal dispatch?

Getting hired as a federal dispatch typically requires relevant experience in emergency communication or dispatching, along with passing background checks and sometimes obtaining certifications. The hiring process can be competitive, and candidates should demonstrate strong communication skills and the ability to handle high-pressure situations.

What is the easiest federal dispatch to get?

Federal dispatch roles typically refer to positions involving emergency response or logistics coordination within federal agencies. The easiest to obtain often depend on the applicant's qualifications, but entry-level positions such as administrative or support roles may have lower experience requirements and open hiring processes. Certifications like basic security or safety training can also facilitate entry into certain federal dispatch jobs.

What are popular job titles related to Federal Dispatch jobs in Boston, MA?

For Federal Dispatch jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Federal Dispatch jobs in Boston, MA look for?

The top searched job categories for Federal Dispatch jobs in Boston, MA are:

Federal Dispatch jobs near you
Infographic showing various Federal Dispatch job openings in Boston, MA as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $68,322 per year, or $32.8 per hour.

Supervisor, Dispatch

National Grid

Northborough, MA • On-site

$93K - $109K/yr

Full-time

Posted 23 days ago

National Grid rating

8.6

Company rating: 8.6 out of 10

Based on 100 frontline employees who took The Breakroom Quiz

11th of 53 rated energy and utility

Job description

About us

Superpowered.  Meaningful work.  Human impact.  A story we are proud to tell. This is what matters to us at National Grid. In a world of complexity and unanswered questions, there is one thing we are certain about: the power of our people. Join us in our goal to deliver 100% fossil-free heat to our customers by 2050!


National Grid is hiring a Dispatch Supervisor for our MA Gas CMS Dispatch department in Northborough, MA. This position is for the Sunday through Thursday overnight shift.

Our Team

We engage, manage, and motivate the MA Dispatching team through the efficient execution of Customer Meter Services (CMS) workload and Gas Field Operations support.

What You'll Do
  • Manage, plan and execute to the monthly and annual emergency and non-emergency workplan
  • Act as a communications HUB for field operations, customer, and community, regulatory, pipeline safety, engineering, and other stakeholders ensuring required support foundation is in place to be able to situationally execute to field incidents
  • Provide in-depth analysis of operational data to provide insights and recommendations to improve customer satisfaction, reduce costs and improve effectiveness.
  • Effectively manage, motivate train, and educate the dispatching team through their daily operations  
  • Take responsibility for the execution of same day dispatching of all work, ensuring optimal productivity, customer satisfaction and compliance with all relevant regulations  
  • Contribute to the protection and safety of the public by coordinating the company's response to all gas issues
Qualifications
  • Bachelor's degree and 3+ years of experience in dispatching or field operations experience preferred
  • In lieu of degree, high school diploma or equivalent and 5+ years of dispatching or field operations experience required
  • Utility industry experience preferred
  • Ability to multi-task effectively and remain focused throughout workday
  • Strong verbal communications, organization and planning skills required
  • Proven experience effectively motivating, guiding, and leading a team
  • Temperament to remain calm when all around you is not
  • Capable of analyzing situations or significant amounts of work and make quick decisions
  • Proficiency with software applications, including Microsoft Office 365 required
  • Ability to work different shifts required, including some weekends 

Salary

$93,000 - $109,000 a year

National Grid will not be providing visa sponsorship for this position now or in the future. You must have the ability to work without a need for current or future visa sponsorship.

National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is committed to providing equal employment opportunities to all employees and applicants for employment regardless of protected class. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. National Grid maintains affirmative action programs for individuals with disabilities and protected veterans.

Our employment practices are designed to ensure that all individuals are treated fairly and with respect throughout the hiring process and during employment. National Grid complies with all applicable federal, state, and local anti-discrimination laws. We are dedicated to fostering a workplace that is free from unlawful discrimination and harassment, and we encourage a culture of respect for all.

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