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Dispatch Associate Jobs in Boston, MA (NOW HIRING)

Global Industrial

Technician, Service

Boston, MA · On-site

... associates to grow. Our culture is built on: * Meritocracy & Pay for Performance - Your impact ... Organize with dispatcher scheduled repairs and PM's at similar locations on the same day, as time ...

Global Industrial

Technician, Service

Boston, MA · On-site

... associates to grow. Our culture is built on: * Meritocracy & Pay for Performance - Your impact ... Organize with dispatcher scheduled repairs and PM's at similar locations on the same day, as time ...

Global Industrial

Technician, Service

Boston, MA · On-site

... associates to grow. Our culture is built on: * Meritocracy & Pay for Performance - Your impact ... Organize with dispatcher scheduled repairs and PM's at similar locations on the same day, as time ...

A.P. Møller - Maersk A/S

Warehouse Associate

Peabody, MA · On-site

$20 - $22/hr

Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build ... SUMMARY: The Warehouse Associate is in charge of loading & unloading materials utilizing a hand ...

A.P. Møller - Maersk A/S

Warehouse Associate

Peabody, MA · On-site

$20 - $22/hr

Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build ... SUMMARY: The Warehouse Associate is in charge of loading & unloading materials utilizing a hand ...

A.P. Møller - Maersk A/S

Warehouse Associate

Peabody, MA · On-site

$20 - $22/hr

Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build ... SUMMARY: The Warehouse Associate is in charge of loading & unloading materials utilizing a hand ...

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All JobsDispatch Associate JobsDispatch Associate Jobs in Boston, MA

Dispatch Associate information

See Boston, MA salary details

$14

$31

$74

How much do dispatch associate jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for dispatch associate in Boston, MA is $31.35, according to ZipRecruiter salary data. Most workers in this role earn between $17.74 and $27.93 per hour, depending on experience, location, and employer.

What is a dispatch associate?

Dispatch Associates are professionals responsible for coordinating the movement of goods, vehicles, or personnel to ensure efficient operations within a company. They typically manage schedules, communicate with drivers or staff, track shipments or deliveries, and resolve issues that arise during transit. Their role is crucial in industries like logistics, transportation, and warehousing, where timely and accurate dispatch is essential. Dispatch Associates use technology and strong organizational skills to keep operations running smoothly.

What are the key skills and qualifications needed to thrive as a dispatch associate, and why are they important?

To thrive as a Dispatch Associate, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with dispatch software, GPS tracking systems, and basic office applications is typically required. Excellent communication, problem-solving, and multitasking abilities help you manage fast-paced environments and coordinate effectively with drivers and clients. These skills ensure timely and accurate dispatching, efficient operations, and high customer satisfaction.

What are some common challenges dispatch associates face, and how can they overcome them?

Dispatch Associates often encounter challenges such as managing high volumes of requests, adapting to last-minute schedule changes, and coordinating effectively with drivers and warehouse teams. Staying organized, using digital dispatching tools, and maintaining clear communication channels are key strategies for success. Proactively anticipating potential issues and keeping a calm, solution-oriented mindset can help Dispatch Associates manage stress and ensure timely deliveries.

What is the difference between Dispatch Associate vs Warehouse Associate?

AspectDispatch AssociateWarehouse Associate
Required CredentialsHigh school diploma, basic computer skills, familiarity with dispatch softwareHigh school diploma, physical ability, forklift certification (optional)
Work EnvironmentOffice setting, dispatch centers, logistics operationsWarehouse, storage facilities, distribution centers
Employer & Industry UsageLogistics companies, delivery services, transportation firmsWarehousing, retail distribution, manufacturing
Common Search & ComparisonYesYes

The Dispatch Associate primarily manages communication and coordination of deliveries, often working in an office environment with dispatch software. In contrast, the Warehouse Associate handles physical tasks like inventory management and order fulfillment within a warehouse setting. While both roles support logistics operations, their daily responsibilities and work environments differ significantly.

How to start a dispatch associate with no experience?

To start as a dispatch associate with no experience, focus on developing strong organizational and communication skills, and familiarize yourself with transportation management software. Entry-level roles often provide on-the-job training, so demonstrating reliability and a willingness to learn can help you secure a position.

Is it hard to get hired as a dispatch associate?

Getting hired as a dispatch associate typically requires good communication skills, organization, and sometimes prior experience with logistics or transportation software. The hiring process can vary by employer but often involves interviews and background checks; some roles may also require a valid driver's license or certification. Overall, the difficulty depends on the job market and individual qualifications, but entry-level positions are generally accessible to those with relevant skills and a clean background.

What are the most commonly searched types of Dispatch jobs in Boston, MA?

The most popular types of Dispatch jobs in Boston, MA are:

What are popular job titles related to Dispatch Associate jobs in Boston, MA?

For Dispatch Associate jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Dispatch Associate jobs in Boston, MA look for?

The top searched job categories for Dispatch Associate jobs in Boston, MA are:

What cities near Boston, MA are hiring for Dispatch Associate jobs?

Cities near Boston, MA with the most Dispatch Associate job openings:

Dispatch Associate jobs near you

Service Dispatcher - Stanley Access Technologies - Canton, MA

Allegion

Canton, MA • On-site

$19.50 - $26.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 days ago

Allegion rating

8.3

Company rating: 8.3 out of 10

Based on 48 frontline employees who took The Breakroom Quiz

67th of 545 rated manufacturers

Job description

Creating Peace of Mind by Pioneering Safety and Security
At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 40 brands, 14,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond.
Additionally, Allegion is proud to be recognized with the 2026 Gallup Exceptional Workplace Award (GEWA) for the third consecutive year, earning distinction in both the employee engagement and strengths categories. This year, Allegion also received Gallup's With Distinction honor - a designation reserved for a select group of organizations that go above and beyond in building exceptional workplace cultures.
Service Dispatcher
The Service Dispatcher is essential to our business and will be reporting to the Branch Manager. Join our world class team of diligent problem solvers, innovators, fresh thinkers, and communicators who excite and inspire others. We are looking for energetic, detail-oriented leaders that focus on execution, meet commitments, break through turf issues, and have a passion to exceed customer expectations
What You Will Do:
  • Receive incoming telephone calls. Assess and dispatch service calls

  • Provide feedback to the call center for call loading improvements and customer concerns

  • Provide field team with parts support to help minimize return trips

  • Assist the field team with call overloads and direction

  • Prioritize and determine best available technician to complete job

  • Maintain the quality, quantity, and timeliness of dispatch to customer needs, questions or problems

  • Ensure proper communication with customer to gather all pertinent information for service call

  • Consistently follow-up with customer to ensure completion and satisfaction

  • Track all service calls and provide service call reporting and metrics to management

  • Maintain service call logs and service manuals

  • Perform monthly technician's rides to better understand team support requirements and business needs

  • Promote the sale and implementation of service agreements to customers

  • Coordinate with National Accounts service dispatch

  • Provide administrative/back-up assistance to Service Supervisor

  • Performs duties and responsibilities as described in the quality system

  • Perform work according to the Field Operations Policy and Procedures Manual.

  • Perform other assignments as directed by manager in support of service operations

  • Work with Installation coordinator on manpower sharing opportunities to increase productivity

What You Need To Succeed:
  • A valid state driver's license, without restrictions, is required for this position.

  • 1+ year of customer service or dispatching experience

  • High School Diploma or GED

Additional Preferred Skills and Knowledge:
  • Associate degree

  • 2+ years of service management/call center/field service experience desirable

  • 2+ years field service experience

  • Skills or experience with personal computers, including electronic E-mail, personal scheduling, word processing and electronic spreadsheet skills (MS Office)

  • Excellent written and verbal communication skills required

  • Self-motivated, requires minimal supervision.

  • Knowledge of security hardware industry required

  • Time management and organizational skills required.

  • Customer service orientated

  • Ability to handle multiple priorities

  • Proven knowledge of team development preferred

  • Ability to work in a deadline driven environment

Why Work for Us?
Allegion is a Great Place to Grow your Career if:
  • You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there's plenty of room to make an impact. As our values state, "this is your business, run with it".

  • You're looking for a company that will invest in your professional development. As we grow, we want you to grow with us.

  • You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work!

  • You want to work for an award-winning company that invests in its people. Allegion is proud to be a recipient of the Gallup Exceptional Workplace Award for the second year in a row, recognizing our commitment to employee engagement, strengths-based development, and unlocking human potential.

What You'll Get from Us:
  • Health, dental and vision insurance coverage, helping you "be safe, be healthy"

  • A commitment to your future with a 401K plan, offering a 6% company match and no vesting period

  • Tuition Reimbursement

  • Employee Discounts through Perks at Work

  • Community involvement and opportunities to give back so you can "serve others, not yourself"

  • Opportunities to leverage your unique strengths through CliftonStrengths testing and coaching

Apply Today!
Join our team of experts today and help us make tomorrow's world a safer place!
Not sure if your experience perfectly aligns with the role? Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification and every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse, inclusive, and authentic workplace. So, if you're excited about this role but your past experience doesn't align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this role.
We Celebrate Who We Are!
Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we're required to, but because it's the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team.
© Allegion plc, 2023 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland
REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370
Allegion is an equal opportunity and affirmative action employer
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