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Dispatch Associate Jobs in Amherst, MA (NOW HIRING)

UGI

Routing and Dispatch Coordinator

Westfield, MA · On-site

$34.40/hr

Associate degree preferred * 3-5 years of experience in operations analysis, routing, logistics, technician scheduling, and/or dispatch * Multi-location routing and scheduling experience preferred;

Springfield College

Dispatcher

Springfield, MA · On-site

$18/hr

... Computer-Aided Dispatch (CAD) entries for every incident or event involving the department ... Associate's or vocational/ technical school degree in Criminal Justice preferred. EMO, APCO ...

Quantix SCS LLC

Dispatcher

Springfield, MA · On-site

Associate Degree in Logistics or a related field preferred. * Minimum of 2 years of experience in dispatching or a related field. * Strong communication and multitasking skills. * Knowledge of DOT ...

United Rentals, Inc.

Driver - ROS

Springfield, MA · On-site

$21.75 - $31.30/hr

Complete daily service routes in sequence as routed by dispatch personnel. * Service, clean and stock portable toilets, holding tanks, fresh water systems, hand wash stations and restroom-shower ...

TridentCare

Mobile Phlebotomist

Springfield, MA · On-site

$18 - $20/hr

... by company dispatcher. • Unloads phlebotomy tray and takes to patient's bedside to collect ... Associates work in all weather and driving conditions. Equal Opportunity Employer/Protected ...

Trident Care

Mobile Phlebotomist

Suffield, CT · On-site

$19/hr

... by company dispatcher. • Unloads phlebotomy tray and takes to patient's bedside to collect ... Associates work in all weather and driving conditions.

Trident Care

Mobile Phlebotomist

Suffield, CT · On-site

$18/hr

... by company dispatcher. • Unloads phlebotomy tray and takes to patient's bedside to collect ... Associates work in all weather and driving conditions.

Schneider

CDL-A - Intermodal truck driver

Springfield, MA · On-site

$1.1K - $1.4K/wk

Constant support - Leaders and dispatch provide 24/7/365 operational and maintenance support ... This diversity and openness ensures all associates have equal access to opportunities and resources ...

Schneider

CDL-A - Intermodal truck driver

Agawam, MA

$1.1K - $1.4K/wk

Constant support - Leaders and dispatch provide 24/7/365 operational and maintenance support ... This diversity and openness ensures all associates have equal access to opportunities and resources ...

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Dispatch Associate information

See Amherst, MA salary details

$12

$28

$67

How much do dispatch associate jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for dispatch associate in Amherst, MA is $28.42, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $25.34 per hour, depending on experience, location, and employer.

What is a dispatch associate?

Dispatch Associates are professionals responsible for coordinating the movement of goods, vehicles, or personnel to ensure efficient operations within a company. They typically manage schedules, communicate with drivers or staff, track shipments or deliveries, and resolve issues that arise during transit. Their role is crucial in industries like logistics, transportation, and warehousing, where timely and accurate dispatch is essential. Dispatch Associates use technology and strong organizational skills to keep operations running smoothly.

What are the key skills and qualifications needed to thrive as a dispatch associate, and why are they important?

To thrive as a Dispatch Associate, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with dispatch software, GPS tracking systems, and basic office applications is typically required. Excellent communication, problem-solving, and multitasking abilities help you manage fast-paced environments and coordinate effectively with drivers and clients. These skills ensure timely and accurate dispatching, efficient operations, and high customer satisfaction.

What are some common challenges dispatch associates face, and how can they overcome them?

Dispatch Associates often encounter challenges such as managing high volumes of requests, adapting to last-minute schedule changes, and coordinating effectively with drivers and warehouse teams. Staying organized, using digital dispatching tools, and maintaining clear communication channels are key strategies for success. Proactively anticipating potential issues and keeping a calm, solution-oriented mindset can help Dispatch Associates manage stress and ensure timely deliveries.

What is the difference between Dispatch Associate vs Warehouse Associate?

AspectDispatch AssociateWarehouse Associate
Required CredentialsHigh school diploma, basic computer skills, familiarity with dispatch softwareHigh school diploma, physical ability, forklift certification (optional)
Work EnvironmentOffice setting, dispatch centers, logistics operationsWarehouse, storage facilities, distribution centers
Employer & Industry UsageLogistics companies, delivery services, transportation firmsWarehousing, retail distribution, manufacturing
Common Search & ComparisonYesYes

The Dispatch Associate primarily manages communication and coordination of deliveries, often working in an office environment with dispatch software. In contrast, the Warehouse Associate handles physical tasks like inventory management and order fulfillment within a warehouse setting. While both roles support logistics operations, their daily responsibilities and work environments differ significantly.

How to start a dispatch associate with no experience?

To start as a dispatch associate with no experience, focus on developing strong organizational and communication skills, and familiarize yourself with transportation management software. Entry-level roles often provide on-the-job training, so demonstrating reliability and a willingness to learn can help you secure a position.

Is it hard to get hired as a dispatch associate?

Getting hired as a dispatch associate typically requires good communication skills, organization, and sometimes prior experience with logistics or transportation software. The hiring process can vary by employer but often involves interviews and background checks; some roles may also require a valid driver's license or certification. Overall, the difficulty depends on the job market and individual qualifications, but entry-level positions are generally accessible to those with relevant skills and a clean background.

What are the most commonly searched types of Dispatch jobs in Amherst, MA?

The most popular types of Dispatch jobs in Amherst, MA are:

What are popular job titles related to Dispatch Associate jobs in Amherst, MA?

For Dispatch Associate jobs in Amherst, MA, the most frequently searched job titles are:

What cities near Amherst, MA are hiring for Dispatch Associate jobs?

Cities near Amherst, MA with the most Dispatch Associate job openings:

Dispatch Associate jobs near you
Infographic showing various Dispatch Associate job openings in Amherst, MA as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 27% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $59,119 per year, or $28.4 per hour.

Routing & Dispatch Coordinator

Braman Termite & Pest Elimination

Agawam, MA

$18 - $21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Job description

Routing amp; Dispatch Coordinator - On-site

Full-Time | On-Site | Non-Exempt
Starting Pay: $18–$21 per hour

Keep Technicians, Customers amp; Schedules Moving
Are you the person who can look at a busy schedule, spot the problem before anyone else does, and figure out how to make it work?
We're looking for a Dispatch amp; Routing Coordinator to help keep technicians, customers, schedules, and multiple branches moving in the right direction. This is a fast-paced coordination role where organization, communication, problem-solving, and attention to detail really matter.
You'll help build technician routes, manage schedules, coordinate appointments, communicate with customers and employees, and adjust plans when the unexpected happens.
If you've worked in dispatch, scheduling, transportation, logistics, customer service, home services, or another fast-paced environment where you had to coordinate people and priorities, your experience may transfer well to this role.
You don't need pest control experience to get started. We can teach you our systems and the industry.
What You'll Do
Coordinate Schedules amp; Routes
  • Build, maintain, and adjust technician schedules across multiple branches.
  • Create efficient routes that balance technician workloads, travel time, and customer needs.
  • Schedule appointments for technicians, inspectors, sales staff, and customers.
  • Monitor schedules throughout the day and make adjustments when priorities change.
  • Help ensure technician routes are productive, balanced, and aligned with service expectations.
  • Identify scheduling or routing problems and help find better ways to handle them.
Keep Communication Moving
  • Serve as a key communication link between technicians, branch teams, customer service, and corporate staff.
  • Handle incoming calls from customers, prospective customers, and employees when needed.
  • Provide accurate, timely information and make sure messages reach the right people.
  • Coordinate with outside vendors and other partners as needed.
  • Maintain accurate documentation and keep systems and information up to date.
  • Ensure administrative responsibilities are completed accurately and on time.
Deliver Great Customer Service
  • Provide professional, responsive service in every customer interaction.
  • Help customers get the answers and follow-up they need, regardless of which branch they work with.
  • Identify customer needs and make sure appropriate follow-up occurs.
  • Support inside sales activities when needed, including offering appropriate services and recommending service updates.
Help Us Work Smarter
We're growing, and that means we're always looking for ways to work more efficiently.
You'll be encouraged to notice when something isn't working well, ask questions, suggest improvements, and help create better processes.
We want someone who doesn't just follow the process—we want someone who thinks about how the process could work better.
What We're Looking For
We're looking for someone who is:
  • Organized and able to keep track of multiple schedules and priorities.
  • Calm under pressure and able to adjust when plans change.
  • A problem solver who looks for solutions rather than getting stuck on the problem.
  • A strong communicator who can work effectively with customers, technicians, managers, and coworkers.
  • Detail-oriented and committed to accuracy.
  • Dependable and willing to take ownership of responsibilities.
  • Comfortable working independently while also being part of a team.
  • Professional and customer-focused, even during difficult or unexpected situations.
  • Willing to learn new systems, processes, and industry knowledge.
Experience That Can Transfer
You may be a good fit if you have related experience in dispatching, scheduling, routing, customer service, logistics, transportation, or administrative coordination is a plus.
Pest control experience is not required. We provide training on our systems and the pest control industry.
What matters most is your ability to stay organized, communicate clearly, solve problems, and keep things moving when plans change.
What You Bring
Education amp; Experience
  • Associate degree or equivalent from a two-year college or technical school; or
  • 6 months–1 year of related experience; or
  • An equivalent combination of education and experience.
Technology
  • Comfortable using computers, email, word processing, and spreadsheets.
  • Experience with scheduling, dispatching, routing, or CRM software is preferred.
  • Able to learn new systems and software quickly.
Communication
  • Strong written and verbal communication skills.
  • Able to communicate clearly and professionally with a wide range of people.
  • Comfortable handling phone calls and solving problems in real time.
What We Offer
We believe taking care of our employees is an important part of taking care of our customers. Our benefits include:
  • Medical, dental, and vision insurance
  • 401(k) retirement plan with company match
  • Paid vacation time
  • Paid sick time
  • Paid holidays
  • Company-paid life insurance
  • Short-term and long-term disability coverage
  • Employee assistance program (EAP)
  • Training, development, and advancement opportunities
  • Stable employment with a long-standing, family-owned company
Benefits are subject to eligibility requirements and plan terms.
A Few Things You Should Know
  • This is an on-site position. Remote work is not available.
  • This role involves frequent computer and phone use.
  • You'll work with employees, customers, vendors, and teams across multiple locations.
  • The environment can get busy, especially when schedules change, customers need assistance, or unexpected issues arise.
  • You must be comfortable sitting and standing for extended periods.
  • Ability to occasionally lift and carry up to 25 pounds.
  • A Massachusetts Pest Control Applicator License must be obtained and maintained. We provide training and resources to help you achieve this.
Why This Role Matters
Routing isn't just about putting appointments on a calendar. It's about putting the right person in the right place at the right time—and making sure the entire operation works together.
Every day, you'll help technicians have productive days, help customers get the service they need, and help our branches operate more efficiently.
If you're organized, resourceful, calm under pressure, and enjoy being the person who figures things out, we want to hear from you.
About Braman
Braman Termite amp; Pest Elimination Specialists is a fourth-generation, family-owned business with more than 140 years of experience serving customers throughout Massachusetts, Connecticut, and Rhode Island.
We're proud of our history—but we're also focused on where we're going next. We're a growing company that values integrity, teamwork, accountability, and doing the right thing for our customers and our people.
As we continue to grow, we're building a stronger, more collaborative organization where great people can make a real impact.
This is an opportunity to grow with a company—not just fill a seat.

Apply