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Dispatch Associate Jobs in Austin, TX (NOW HIRING)

Priority Dispatch Corp.

Medical Director

Bastrop, TX · On-site

$180 - $240/hr

Hospice Medical Director and/or Associate Medical DirectorResponsibilities of Physician:Medical Oversight:The Medical Director or Associate Medical Director (herein referred to as Medical Director ...

White Lodging Careers

Phone Attendant

Austin, TX · On-site

$17/hr

Dispatch appropriate personnel to satisfy guest requests and resolve guest issues. * Develop a ... We value diversity and are committed to creating an inclusive environment for all associates.

White Lodging Services Corp

Phone Attendant

Austin, TX · On-site

$17/hr

Dispatch appropriate personnel to satisfy guest requests and resolve guest issues. * Develop a ... We value diversity and are committed to creating an inclusive environment for all associates.

White Lodging Careers

Phone Supervisor

Austin, TX · On-site

Ensure that all associates are following their schedule and taking their breaks. • Monitor ... • Dispatch appropriate personnel to satisfy guest requests and resolve guest issues. Enter all ...

White Lodging Services Corp

Phone Attendant

Austin, TX · On-site

$17/hr

Dispatch appropriate personnel to satisfy guest requests and resolve guest issues. * Develop a ... We value diversity and are committed to creating an inclusive environment for all associates.

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All JobsDispatch Associate JobsDispatch Associate Jobs in Austin, TX

Dispatch Associate information

See Austin, TX salary details

$12

$28

$67

How much do dispatch associate jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for dispatch associate in Austin, TX is $28.61, according to ZipRecruiter salary data. Most workers in this role earn between $16.20 and $25.48 per hour, depending on experience, location, and employer.

What is a dispatch associate?

Dispatch Associates are professionals responsible for coordinating the movement of goods, vehicles, or personnel to ensure efficient operations within a company. They typically manage schedules, communicate with drivers or staff, track shipments or deliveries, and resolve issues that arise during transit. Their role is crucial in industries like logistics, transportation, and warehousing, where timely and accurate dispatch is essential. Dispatch Associates use technology and strong organizational skills to keep operations running smoothly.

What are the key skills and qualifications needed to thrive as a dispatch associate, and why are they important?

To thrive as a Dispatch Associate, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with dispatch software, GPS tracking systems, and basic office applications is typically required. Excellent communication, problem-solving, and multitasking abilities help you manage fast-paced environments and coordinate effectively with drivers and clients. These skills ensure timely and accurate dispatching, efficient operations, and high customer satisfaction.

What are some common challenges dispatch associates face, and how can they overcome them?

Dispatch Associates often encounter challenges such as managing high volumes of requests, adapting to last-minute schedule changes, and coordinating effectively with drivers and warehouse teams. Staying organized, using digital dispatching tools, and maintaining clear communication channels are key strategies for success. Proactively anticipating potential issues and keeping a calm, solution-oriented mindset can help Dispatch Associates manage stress and ensure timely deliveries.

What is the difference between Dispatch Associate vs Warehouse Associate?

AspectDispatch AssociateWarehouse Associate
Required CredentialsHigh school diploma, basic computer skills, familiarity with dispatch softwareHigh school diploma, physical ability, forklift certification (optional)
Work EnvironmentOffice setting, dispatch centers, logistics operationsWarehouse, storage facilities, distribution centers
Employer & Industry UsageLogistics companies, delivery services, transportation firmsWarehousing, retail distribution, manufacturing
Common Search & ComparisonYesYes

The Dispatch Associate primarily manages communication and coordination of deliveries, often working in an office environment with dispatch software. In contrast, the Warehouse Associate handles physical tasks like inventory management and order fulfillment within a warehouse setting. While both roles support logistics operations, their daily responsibilities and work environments differ significantly.

How to start a dispatch associate with no experience?

To start as a dispatch associate with no experience, focus on developing strong organizational and communication skills, and familiarize yourself with transportation management software. Entry-level roles often provide on-the-job training, so demonstrating reliability and a willingness to learn can help you secure a position.

Is it hard to get hired as a dispatch associate?

Getting hired as a dispatch associate typically requires good communication skills, organization, and sometimes prior experience with logistics or transportation software. The hiring process can vary by employer but often involves interviews and background checks; some roles may also require a valid driver's license or certification. Overall, the difficulty depends on the job market and individual qualifications, but entry-level positions are generally accessible to those with relevant skills and a clean background.

What are the most commonly searched types of Dispatch jobs in Austin, TX?

The most popular types of Dispatch jobs in Austin, TX are:

What are popular job titles related to Dispatch Associate jobs in Austin, TX?

For Dispatch Associate jobs in Austin, TX, the most frequently searched job titles are:

What job categories do people searching Dispatch Associate jobs in Austin, TX look for?

The top searched job categories for Dispatch Associate jobs in Austin, TX are:

What cities near Austin, TX are hiring for Dispatch Associate jobs?

Cities near Austin, TX with the most Dispatch Associate job openings:

Dispatch Associate jobs near you
Infographic showing various Dispatch Associate job openings in Austin, TX as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 29% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $59,500 per year, or $28.6 per hour.

Phone Supervisor

White Lodging Services Corporation

Austin, TX

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

Key responsibilities

  • Oversee the department to ensure guest requests are answered, dispatched, and followed up on efficiently.

  • Supervise staff, complete schedules, assign duties, and ensure staffing levels meet service needs.

  • Monitor business levels, adjust staffing as needed, and handle guest requests and issues through dispatch and communication.

White Lodging rating

6.9

Company rating: 6.9 out of 10

Based on 44 frontline employees who took The Breakroom Quiz

34th of 109 rated hotels

Job description

Description

Position Information

Location: JW Marriott Austin

Summary:
The AYS Supervisor oversees the Department to ensure that all guest requests and needs, including answering calls, dispatching requests and following up on requests are efficiently handled.

Responsibilities:
•Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Know and live the mission and the White Lodging/brand basics. Understand the White Lodging Way.
•Supervise staff. Complete schedule. Oversee staffing levels and make adjustments to ensure service levels are met within labor model. Ensure that all associates are following their schedule and taking their breaks.
•Monitor business levels and the department schedule three days out. Make adjustments to staffing levels as needed.
•Assign specific duties to staff for efficient operation of department.
•Order and complete inventory.
•Ensure that all associates have proper supplies, equipment and uniform.
•Be capable of performing all hourly functions and operating all equipment in department.
•Assist in training new associates and cross-training existing associates according to the Certification Program.
•Assist in interviewing and hiring new associates for the department.
•Resolve routine associate issues as needed and bring issues to the attention of the Department Manager and HR as necessary. Make recommendations to manager in accordance with progressive discipline policy.
•Train associates on safety standards and enforce those standards on a consistent basis. Identify associates engaging in unsafe behaviors and retrain them appropriately. Follow up with injured associates.
•Practice safety standards at all times and keep the property safe for guests and fellow associates. Use wet floor signs as required. Use personal protective equipment.
•Promote teamwork and associate morale. Treat people with respect.
•Recognize associate successes via the White Lodging Recognition Program.
•Communicate properly and effectively with the guest, associates and managers. Effectively respond to guest complaints. .
•Conduct daily preshift meeting. Perform uniform inspection prior to opening shift and make necessary corrections immediately.
•Conduct monthly or quarterly departmental meetings.
•Represent department at staff meetings as required.
•Know laws concerning treatment of trespassers.
•Have a thorough knowledge of emergency procedures and ensure staff responds appropriately in the event of an emergency. Assist Emergency Response Team as necessary. Know location of fire extinguishers.
•Demonstrate knowledge of EEO policy, Fair Employment Practices and Fair Labor Standards Act. Promote a harassment-free work environment.
•Attend to each call in a timely, courteous and efficient manner, using correct telephone etiquette.
•Dispatch appropriate personnel to satisfy guest requests and resolve guest issues. Enter all guest issues into Guestware.
•Maintain a daily special/86 item board and communicate daily with Chef and Room Service Manager.
•Maintain a daily log of all calls. Input information into computer system to include:
-Guest name, room number and folio number
-Service request or issue
-Time of call
-Agent name
-Action taken/resolution
-Follow up information, including final status
•Print and distribute reports per SOP.
•Able to take in-room dining/service orders.
•Maintain knowledge of hotel property, hotel staff, hotel services, hotel service hours of operation, and hotel surroundings (i.e. mall, restaurants).
•Maintain and be familiar with a directory of information that contains, but is not limited to, the following, so guest requests and questions can be answered:
-Local hotels, addresses, telephone and fax numbers
-Airlines
-Car rentals
-Taxi and limousine services
-Money exchanges
-Banks and automated teller machines (ATMs)
-Local restaurants, hours, type of food, price
-Local attractions, hours, prices
-Houses of worship, hours of services
-Shopping facilities
•Maintain communication board to communicate with staff any outstanding issues, supply shortages, etc.
•Maintain a pass-on log for the next shift, noting any services that are pending to ensure follow up.
•Post all correspondence for the department; ensure that correspondence is read and initialed by Agents.
•Utilizing all available resources, follow up on previous shift requests and pending issues.
•Handle all emergencies according to emergency procedures manual.
•Reports all unsafe conditions and equipment immediately.
•Operate and/or explain TDD operation for guests.
•Follow all procedures as outlined in the “At Your Service/Delighted to Serve You” certification handbook, as well as all other appropriate White Lodging policies and procedures
•Ensure that all problems and failures of the telephone equipment are properly and immediately reported to telephone repairs.
•Handle emergencies and keep all emergency numbers and policies readily available.
•Keep AYS Agents informed of any changes made in management or hotel policies and procedures.
•Maintain an up-to-date list of management telephone numbers.
•Ensure security and confidentiality of all guest and hotel information and material.
•Practice energy conservation at all times.
•Notify manager of maintenance issues.
•Maintain a clean and orderly work area in accordance with hotel standards. Complete daily/weekly cleaning schedule.
•Attend work on time as scheduled and adhere to attendance policy.
•Report unsafe conditions and suspicious activity to Loss Prevention/Management.
•Utilize property Service Recovery/Defect Tracking processes.
•Wear uniform, including nametag at all times in accordance with the Standards of Appearance.
•Adhere to all work rules, procedures and policies established by the company. This includes, but is not limited to those contained in the Associate Orientation Handbook and the red Emergency Response Procedures Manual. Have a thorough knowledge of emergency procedures.
•Follow proper key control procedures
•Perform other duties as assigned
•Work nights, weekends, and holidays as necessary.

Other information:
COMPETENCIES
•Job Knowledge
•Flexibility/Adaptability
•Quality of Work
•Perseverance
•Quantity of Work
•Organization Skills
•Guest Focus/Customer Service
•Effort
•Reliability/Dependability
•Judgment/Problem Solving
•Motivation/Initiative
•Cooperation/Teamwork
SKILLS
•Must pass certification quiz/test for position.
•Complete Chemical Training and Blood Borne Pathogen Training.
EDUCATION/EXPERIENCE
None required.
WORKING CONDITIONS
•Lift, carry or otherwise move up to 10 lbs. regularly.
•Lift, carry or otherwise move up to 50 lbs. occasionally with assistance.
•Follow proper moving and lifting procedures identified in Departmental Orientation Handbook.
•Regularly required to stand; sit; walk; reach; use hands to finger, handle or feel; talk and hear.
FULL TIME BENEFIT OVERVIEW
•Medical, Dental, and Vision
•Life Insurance
•Employee Assistance Program (EAP)
•401(k)
•Vacation and Paid Time Off (PTO)
•Tuition Reimbursement
•Complimentary and Discounted Rooms

What White Lodging employees say

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