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Dispatch Agent Jobs (NOW HIRING)

Acro Service Corporation

Be Seen First

Dispatch Coordinator

Miami, FL · On-site

$25 - $26/hr

We are seeking a Dispatch Coordinator to join the company, a premier supplier, in Miami, FL, US ... agent has received control of the problem * Requires use of oral and written communication ...

HonorHealth

Dispatch Operator Day Shift

Phoenix, AZ · On-site

Answers calls, dispatch's resources to emergencies and serves as a front line customer service agent. Works with state-of-the-art technology including software, surveillance equipment and is part of ...

MM International

Dispatch Support Agent

Union, NJ · On-site

$23/hr

Dispatch Support Duration: 6 months to begin with Payrate: $23/hr Location: Union,NJ, 07083(1-3 days onsite) Position Summary The Dispatcher is part of a scheduling team that is responsible for ...

NORCAL Ambulance

Dispatcher

Sacramento, CA

$41K - $65K/yr

... Agent is to: * receive, prioritize, coordinate and dispatch NORCAL Ambulance calls for service for ALS, BLS and CCT crews in a swift and proper manner using our Communications Center Dispatch ...

NORCAL Ambulance

Dispatcher

Sacramento, CA · On-site

$41K - $65K/yr

... Agent is to: * receive, prioritize, coordinate and dispatch NORCAL Ambulance calls for service for ALS, BLS and CCT crews in a swift and proper manner using our Communications Center Dispatch ...

Modern Classrooms Project

Senior Software Engineer

Washington, DC · Remote

$159K - $190K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Compose orchestrator agents and dispatch agent teams. Engineer RALPH Loops with well-formed completion promises. Actively multitask between several agents to simultaneously develop multiple ...

Modern Classrooms Project

Senior Software Engineer

Washington, DC · On-site +1

$159K - $190K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Compose orchestrator agents and dispatch agent teams. Engineer RALPH Loops with well-formed completion promises. Actively multitask between several agents to simultaneously develop multiple ...

Crossroads Courier

Dispatcher

Saint Louis, MO · On-site

$23 - $25/hr

  • Medical

  • Dental

  • Vision

  • PTO

Dispatch delivery orders to agent partners and independent contractor drivers. * Plan and assign next-day delivery routes based on priorities and available resources. * Monitor deliveries and provide ...

Berger Transfer & Storage Inc

Local Dispatcher

Elgin, IL · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... Van Lines' 2025 Agent of the Year and earned the American Trucking Associations' 2026 Moving ... Assign, plan and dispatch drivers/contractors * Develop partnerships to secure hauling ...

Berger Transfer & Storage, Inc.

Local Dispatcher

Elgin, IL · On-site

$67K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... Van Lines' 2025 Agent of the Year and earned the American Trucking Associations' 2026 Moving ... Assign, plan and dispatch drivers/contractors * Develop partnerships to secure hauling ...

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Dispatch Agent information

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How much do dispatch agent jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for dispatch agent in the United States is $15.30, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $16.83 per hour, depending on experience, location, and employer.

What is a dispatch agent?

Dispatch agents are professionals responsible for coordinating and managing the movement of vehicles, personnel, or shipments. They communicate with drivers or field workers, assign tasks or routes, track progress, and respond to emergencies or changes in schedules. Dispatch agents often use specialized software to optimize routes and ensure timely and efficient service. Their work is critical in industries such as transportation, logistics, emergency services, and delivery companies.

What are the key skills and qualifications needed to thrive as a dispatch agent?

To thrive as a Dispatch Agent, you need strong organizational abilities, excellent communication skills, and attention to detail, often supported by a high school diploma or equivalent. Familiarity with dispatch software, GPS tracking systems, and basic office applications is typically required. Outstanding multitasking, problem-solving, and customer service skills help set top performers apart in this role. These competencies ensure efficient coordination, timely responses, and smooth operations in fast-paced logistics or service environments.

How does a dispatch agent typically collaborate with other departments to ensure timely deliveries?

Dispatch Agents work closely with drivers, warehouse staff, and customer service teams to coordinate schedules and resolve delivery issues. Effective communication is key, as Dispatch Agents must relay real-time updates about traffic, route changes, or urgent requests. Collaboration often includes daily briefings, shared digital platforms for tracking shipments, and quick problem-solving when unexpected challenges arise. This teamwork helps maintain smooth operations and high customer satisfaction.

What is the difference between Dispatch Agent vs Customer Service Representative?

AspectDispatch AgentCustomer Service Representative
CredentialsHigh school diploma; sometimes certifications in logistics or transportationHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentLogistics centers, transportation hubs, or dispatch officesCall centers, retail stores, or office settings
Industry UsageTransportation, logistics, delivery servicesRetail, telecommunications, service industries
Primary ResponsibilitiesScheduling, tracking, and coordinating vehicle or shipment dispatchAssisting customers, handling inquiries, resolving issues

While both roles involve communication and coordination, Dispatch Agents focus on logistics and transportation scheduling, whereas Customer Service Representatives primarily handle customer inquiries and support. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

How do you become a dispatch agent?

To become a dispatch agent, candidates typically need a high school diploma or equivalent and should develop strong communication, organizational, and problem-solving skills. Some employers prefer candidates with experience in logistics, transportation, or customer service, and may require familiarity with dispatch software or GPS systems. Certification is not usually mandatory but can enhance job prospects.

Is it hard to get hired as a dispatch agent?

Getting hired as a dispatch agent typically requires good communication skills, organization, and sometimes prior experience or a relevant certification. The hiring process can vary by company but often involves interviews and background checks; some roles may also require familiarity with dispatch software or GPS systems.
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Dispatch Agent jobs near you
Infographic showing various Dispatch Agent job openings in the United States as of August 2026, with employment types broken down into 95% Full Time, 3% Part Time, and 2% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $31,830 per year, or $15.3 per hour.

Schedule Dispatch Coordinator

Johnson Controls

Kansas City, MO • On-site

$20.67 - $27/hr

Full-time

Posted 29 days ago

Johnson Controls rating

8.0

Company rating: 8.0 out of 10

Based on 409 frontline employees who took The Breakroom Quiz

136th of 540 rated manufacturers

Job description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.
What you will do
The NDC Schedule Dispatch Coordinator is responsible for performing dispatch in support of field operation activities within the Security Domain of JCI. They will work closely with NDC Team Managers, Field Service Team Managers, internal Operational Excellence partners, peers, and customers to drive key business initiatives and service delivery. This support includes managing aging service ticket backlog, SLA agreements, ensure technician schedule efficiency, coordinate third party vendor meets, accountable for establishing strong professional relationships with field personnel, answering, and responding to internal and external inquiries along with other duties to drive field service delivery. Schedule Dispatch Coordinators are expected to be able and willing to perform all major functions within the Schedule Dispatch Coordinator role including inspection dispatch and supporting repair parts management, and other duties as assigned.
How you will do it
As a Schedule Dispatch Coordinator team member, it is important to exhibit excellent communication skills, basic knowledge of computer applications, Microsoft Excel skills, strong organizational and decision-making ability. Being flexible and able to deal with rapid change at a moment's notice is key to success. NDC team members must be able to speak confidently in driving day-to-day operations and scheduling of service dispatch.
What we look for
Required
  • Minimum of 1-year customer service
  • Service dispatch scheduling experience
  • Flexibility to perform other duties as assigned
  • Maintain above satisfactory attendance

Skills Required
  • Good written and verbal communication skills, detail-oriented, flexibility, composure under pressure
  • Knowledge of Microsoft office (Email/Excel) and other required programs
  • Confidence, problem-solving, critical thinking skills, positive proactivity
  • Decision-making, self-motivated/driven, time management and prioritization capability
  • Ability to self-manage, accountability, change agent

HIRING HOURLY RANGE: $20.67 - $27 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your
background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us.
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

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About Johnson Controls

Sourced by ZipRecruiter

Johnson Controls is a world leader in smart buildings, creating safe, healthy and sustainable spaces. For nearly 140 years, we’ve made buildings better and now we’re transforming them again with our award-winning digital technologies and services. We’re using artificial intelligence and data driven solutions to give you deeper insight into your building’s health, sustainability and performance. It’s changing the way we design, operate and maintain indoor environments and driving to a new era of autonomous buildings. We deliver the blueprint of the future for industries such as healthcare, schools, data centers, airports, stadiums, hotels, manufacturing and beyond through OpenBlue, our comprehensive suite of connected solutions. Johnson Controls offers the world’s largest portfolio of building technology, software and services. Supported by a team of more than 100,000 dedicated employees working across 150 countries, we’re helping customers achieve their sustainability goals and power their mission.

Industry

Machinery manufacturing, water transportation, public safety statistics centers and offices and manufacturing

Company size

10,000+ Employees

Headquarters location

Milwaukee, WI, US

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