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Dispatch Agent Jobs (NOW HIRING)

HonorHealth

Dispatch Operator Night Shift

Phoenix, AZ · On-site

Answers calls, dispatch's resources to emergencies and serves as a front line customer service agent. Works with state-of-the-art technology including software, surveillance equipment and is part of ...

Honorhealth

Dispatch Operator - First Shift

Phoenix, AZ · On-site

Answers calls, dispatch's resources to emergencies and serves as a front line customer service agent. Works with state-of-the-art technology including software, surveillance equipment and is part of ...

MM International

Dispatch Support Agent

Union, NJ · On-site

$23/hr

Dispatch Support Duration: 6 months to begin with Payrate: $23/hr Location: Union,NJ, 07083(1-3 days onsite) Position Summary The Dispatcher is part of a scheduling team that is responsible for ...

NORCAL Ambulance

Dispatcher

Sacramento, CA

$41K - $65K/yr

... Agent is to: * receive, prioritize, coordinate and dispatch NORCAL Ambulance calls for service for ALS, BLS and CCT crews in a swift and proper manner using our Communications Center Dispatch ...

NORCAL Ambulance

Dispatcher

Sacramento, CA · On-site

$41K - $65K/yr

... Agent is to: * receive, prioritize, coordinate and dispatch NORCAL Ambulance calls for service for ALS, BLS and CCT crews in a swift and proper manner using our Communications Center Dispatch ...

Clark Transfer

Night Dispatcher

Harrisburg, PA · On-site

Dispatching dedicated owner operators and brokered agent carriers, including participation in scheduled on-call rotations; and * Planning and fleet management support; and * Booking brokered ...

Clark Transfer

Night Dispatcher

Harrisburg, PA · On-site

Dispatching dedicated owner operators and brokered agent carriers, including participation in scheduled on-call rotations; and * Planning and fleet management support; and * Booking brokered ...

Clark Transfer

Night Dispatcher

Harrisburg, PA · On-site

Dispatching dedicated owner operators and brokered agent carriers, including participation in scheduled on-call rotations; and * Planning and fleet management support; and * Booking brokered ...

wearegat

Airport Operations Agent

El Paso, TX

$13/hr

Operations Agent Ramp Operations Agent Details: -An Operations agent provides legendary Customer ... Communitations with Airport Dispatch, Communications with Airlines Dispatch, Updating FLIFO, and ...

wearegat

Airport Operations Agent

El Paso, TX · On-site

$13/hr

Operations Agent Ramp Operations Agent Details: -An Operations agent provides legendary Customer ... Communitations with Airport Dispatch, Communications with Airlines Dispatch, Updating FLIFO, and ...

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Dispatch Agent information

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How much do dispatch agent jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for dispatch agent in the United States is $15.30, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $16.83 per hour, depending on experience, location, and employer.

What is a dispatch agent?

Dispatch agents are professionals responsible for coordinating and managing the movement of vehicles, personnel, or shipments. They communicate with drivers or field workers, assign tasks or routes, track progress, and respond to emergencies or changes in schedules. Dispatch agents often use specialized software to optimize routes and ensure timely and efficient service. Their work is critical in industries such as transportation, logistics, emergency services, and delivery companies.

What are the key skills and qualifications needed to thrive as a dispatch agent?

To thrive as a Dispatch Agent, you need strong organizational abilities, excellent communication skills, and attention to detail, often supported by a high school diploma or equivalent. Familiarity with dispatch software, GPS tracking systems, and basic office applications is typically required. Outstanding multitasking, problem-solving, and customer service skills help set top performers apart in this role. These competencies ensure efficient coordination, timely responses, and smooth operations in fast-paced logistics or service environments.

How does a dispatch agent typically collaborate with other departments to ensure timely deliveries?

Dispatch Agents work closely with drivers, warehouse staff, and customer service teams to coordinate schedules and resolve delivery issues. Effective communication is key, as Dispatch Agents must relay real-time updates about traffic, route changes, or urgent requests. Collaboration often includes daily briefings, shared digital platforms for tracking shipments, and quick problem-solving when unexpected challenges arise. This teamwork helps maintain smooth operations and high customer satisfaction.

What is the difference between Dispatch Agent vs Customer Service Representative?

AspectDispatch AgentCustomer Service Representative
CredentialsHigh school diploma; sometimes certifications in logistics or transportationHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentLogistics centers, transportation hubs, or dispatch officesCall centers, retail stores, or office settings
Industry UsageTransportation, logistics, delivery servicesRetail, telecommunications, service industries
Primary ResponsibilitiesScheduling, tracking, and coordinating vehicle or shipment dispatchAssisting customers, handling inquiries, resolving issues

While both roles involve communication and coordination, Dispatch Agents focus on logistics and transportation scheduling, whereas Customer Service Representatives primarily handle customer inquiries and support. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

How do you become a dispatch agent?

To become a dispatch agent, candidates typically need a high school diploma or equivalent and should develop strong communication, organizational, and problem-solving skills. Some employers prefer candidates with experience in logistics, transportation, or customer service, and may require familiarity with dispatch software or GPS systems. Certification is not usually mandatory but can enhance job prospects.

Is it hard to get hired as a dispatch agent?

Getting hired as a dispatch agent typically requires good communication skills, organization, and sometimes prior experience or a relevant certification. The hiring process can vary by company but often involves interviews and background checks; some roles may also require familiarity with dispatch software or GPS systems.
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Dispatch Agent jobs near you
Infographic showing various Dispatch Agent job openings in the United States as of September 2026, with employment types broken down into 91% Full Time, 6% Part Time, and 3% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $31,830 per year, or $15.3 per hour.

Dispatch Operator - Second Shift

Phoenix, AZ • On-site

Honorhealth
Health Care and Social Assistance • 10K+ employees
Learn more about Honorhealthexternal

Full-time

Re-posted 7 days ago

HonorHealth rating

7.7

Company rating: 7.7 out of 10

Based on 212 frontline employees who took The Breakroom Quiz

137th of 898 rated healthcare providers

Job description

Primary City/State:

Various Locations - Phoenix, AZ

Category:

Administrative Support

Shift:

Evening

Department:

Central Communications

Varied Hours/Varied Days

Sign-on bonus $2,500. Shift differential $2.50 and weekend $.90.

Great care starts with great people. (Like you.)

At HonorHealth, you'll find something special. From humble beginnings in 1927 to one of Arizona's largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most - caring for the health and well-being of people and communities across the greater Phoenix area.

Responsibilities:

JOB SUMMARY

This entry level healthcare position supports hospital operations as a PBX operator and Security dispatcher. Answers calls, dispatch's resources to emergencies and serves as a front line customer service agent. Works with state-of-the-art technology including software, surveillance equipment and is part of the hospital's first responder network. As needed, may also be required to work on-call.

ESSENTIAL FUNCTIONS
  • Keeps customer service as first priority in all interactions
  • Answers and responds to internal, external and security dispatch call traffic
  • Interacts with multiple software platforms to problem solve and serve callers needs
  • Provides numbers, resources and/or information to callers of all types
  • Completes documentation for all calls and service lines supported
  • Alert and activates resources to emergency codes, security issues including staff and patient needs
  • Covers the Customer Navigation Center's phones after hours, nights, weekends and holidays
  • Activates mass notification calls, paging on-call resources and locates other as needed assets
  • Monitors surveillance cameras, child abduction, radio traffic, monitoring software for facilities, panic alarms etc.
  • Maintains documentation for security tasks, deploys them to calls and tracks their movement
  • Covers or takes call after hours for other service lines or call centers (Hope line, Cancer Center, Interpreters)
  • Assists in training and precepting new staff
  • Helps maintain department resources, service books, downtime resources and flip charts

EDUCATION
  • High School Diploma or GED Required
  • Associates Preferred

EXPERIENCE
  • Call answering and radio dispatching experience Preferred
  • Hospital operator and/or security dispatching experience Preferred

LICENSE AND CERTIFICATIONS

We're all in for your career.

What HonorHealth employees say

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Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About HonorHealth

Sourced by ZipRecruiter

HonorHealth is a non-profit, local community healthcare system serving an area of 1.6 million people in the greater Phoenix area. The network encompasses six acute-care hospitals, an extensive medical group, outpatient surgery centers, a cancer care network, clinical research, medical education, a foundation, and community services with approximately 13,100 team members, 3,500 affiliated providers and nearly 700 volunteers. HonorHealth was formed by a merger between Scottsdale Healthcare and John C. Lincoln Health Network. HonorHealth's mission is to improve the health and well-being of those we serve.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Scottsdale, AZ, US

Year founded

2014

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