ZipRecruiter

Log In

1

Dispatch Agent Jobs in Atlanta, GA (NOW HIRING)

MAPCO Express

Store Support Center Agent

Lawrenceville, GA · On-site

$20 - $22/hr

Store Technology (IT), Facility & Maintenance (troubleshooting and dispatch), and Customer/Guest Experience (CCT). The Agent is responsible for accurately diagnosing the caller's issue, resolving it ...

Mapco Express

Store Support Center Agent

Lawrenceville, GA · On-site

$20 - $22/hr

Store Technology (IT), Facility & Maintenance (troubleshooting and dispatch), and Customer/Guest Experience (CCT). The Agent is responsible for accurately diagnosing the caller's issue, resolving it ...

DILE Trucking LLC

Dispatcher

Atlanta, GA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provides load planning, driver scheduling/appointments, and dispatch duties for in house drivers ... Collaborate and build relationships with customers, carriers, and agent representatives regarding ...

Tele Specialists

Call Center Agent

Brookhaven, GA · On-site

$14.75 - $19.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Call Center Agent / Navigator This in-office role at our Brookhaven (ATL) office is a midshift ... The dispatcher answers the call, obtains information, and then contacts the physician to transfer ...

TeleSpecialists LLC

Call Center Agent

Atlanta, GA · On-site

$14.75 - $19.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Call Center Agent / Navigator This in-office role at our Brookhaven (ATL) office is a midshift ... The dispatcher answers the call, obtains information, and then contacts the physician to transfer ...

Tele Specialists

Call Center Agent

Atlanta, GA · On-site

$14.50 - $19/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Call Center Agent / Navigator This in-office role at our Brookhaven (ATL) office is a midshift ... The dispatcher answers the call, obtains information, and then contacts the physician to transfer ...

AIT Worldwide Logistics, Inc.

Domestic Agent II

Union City, GA · On-site

$16.50 - $20.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Overview The Domestic Agent II has high visibility, is the primary contact for designated customers ... Communicate with vendors/suppliers regarding shipment dispatch, routing and rates * Assist local ...

AIT Worldwide Logistics, Inc.

Domestic Agent II

Union City, GA · On-site

$16.50 - $20.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Overview The Domestic Agent II has high visibility, is the primary contact for designated customers ... Communicate with vendors/suppliers regarding shipment dispatch, routing and rates * Assist local ...

AIT Worldwide Logistics, Inc.

Domestic Agent II

Union City, GA · On-site

$15 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Domestic Agent II has high visibility, is the primary contact for designated customers, and ... Communicate with vendors/suppliers regarding shipment dispatch, routing and rates * Assist local ...

Modigent

Service Agent Assistant

Alpharetta, GA · On-site

$24 - $30/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Service Agent Assistant) at a Modigent operating company, you will provide administrative and ... Coordinate with Operations and Dispatch to ensure seamless project execution. * Monitor contract ...

next page

Showing results 1-20

All JobsDispatch Agent JobsDispatch Agent Jobs in Atlanta, GA

Dispatch Agent information

What is a dispatch agent?

Dispatch agents are professionals responsible for coordinating and managing the movement of vehicles, personnel, or shipments. They communicate with drivers or field workers, assign tasks or routes, track progress, and respond to emergencies or changes in schedules. Dispatch agents often use specialized software to optimize routes and ensure timely and efficient service. Their work is critical in industries such as transportation, logistics, emergency services, and delivery companies.

What are the key skills and qualifications needed to thrive as a dispatch agent?

To thrive as a Dispatch Agent, you need strong organizational abilities, excellent communication skills, and attention to detail, often supported by a high school diploma or equivalent. Familiarity with dispatch software, GPS tracking systems, and basic office applications is typically required. Outstanding multitasking, problem-solving, and customer service skills help set top performers apart in this role. These competencies ensure efficient coordination, timely responses, and smooth operations in fast-paced logistics or service environments.

How does a dispatch agent typically collaborate with other departments to ensure timely deliveries?

Dispatch Agents work closely with drivers, warehouse staff, and customer service teams to coordinate schedules and resolve delivery issues. Effective communication is key, as Dispatch Agents must relay real-time updates about traffic, route changes, or urgent requests. Collaboration often includes daily briefings, shared digital platforms for tracking shipments, and quick problem-solving when unexpected challenges arise. This teamwork helps maintain smooth operations and high customer satisfaction.

What is the difference between Dispatch Agent vs Customer Service Representative?

AspectDispatch AgentCustomer Service Representative
CredentialsHigh school diploma; sometimes certifications in logistics or transportationHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentLogistics centers, transportation hubs, or dispatch officesCall centers, retail stores, or office settings
Industry UsageTransportation, logistics, delivery servicesRetail, telecommunications, service industries
Primary ResponsibilitiesScheduling, tracking, and coordinating vehicle or shipment dispatchAssisting customers, handling inquiries, resolving issues

While both roles involve communication and coordination, Dispatch Agents focus on logistics and transportation scheduling, whereas Customer Service Representatives primarily handle customer inquiries and support. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

How do you become a dispatch agent?

To become a dispatch agent, candidates typically need a high school diploma or equivalent and should develop strong communication, organizational, and problem-solving skills. Some employers prefer candidates with experience in logistics, transportation, or customer service, and may require familiarity with dispatch software or GPS systems. Certification is not usually mandatory but can enhance job prospects.

Is it hard to get hired as a dispatch agent?

Getting hired as a dispatch agent typically requires good communication skills, organization, and sometimes prior experience or a relevant certification. The hiring process can vary by company but often involves interviews and background checks; some roles may also require familiarity with dispatch software or GPS systems.

What are popular job titles related to Dispatch Agent jobs in Atlanta, GA?

For Dispatch Agent jobs in Atlanta, GA, the most frequently searched job titles are:

What job categories do people searching Dispatch Agent jobs in Atlanta, GA look for?

The top searched job categories for Dispatch Agent jobs in Atlanta, GA are:

Dispatch Agent jobs near you
Infographic showing various Dispatch Agent job openings in Atlanta, GA as of August 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% In-person job distribution.

Intake & Dispatch Agent

Hancock Claims Consultants

Alpharetta, GA • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

New

Job description

Intake & Dispatch AgentFull-Time | Fully Remote | Hourly (Non-Exempt)
Shift: 12:30 PM–9:00 PM ET | Weekend Availability Required
Hancock Claims Consultants is hiring an Intake & Dispatch Agent to coordinate and dispatch property inspections and related field services for our insurance carrier clients. This is a fast-paced role for someone who can manage multiple priorities, act with urgency, and follow assignments through to completion.
What You'll Do
  • Receive, prioritize, and dispatch property inspection and related field services requests based on urgency, location, availability, and requirements.
  • Manage multiple active assignments, queues, and communications in a fast-paced environment.
  • Track assignments, follow up proactively, and resolve scheduling issues or last-minute changes.
  • Communicate professionally with customers, inspectors, vendors, and carrier partners.
  • Maintain accurate documentation and support high-volume and CAT operations as needed.

What We're Looking For
  • High school diploma or equivalent.
  • Strong urgency, ownership, multitasking, and follow-through.
  • Excellent attention to detail, organization, and problem-solving skills.
  • Strong phone, written, and verbal communication skills.
  • Comfortable working across multiple computer systems, software, and screens; proficiency with Outlook and Excel.
  • Dispatch, scheduling, logistics, call center, or customer service experience strongly preferred.
  • This position is open to candidates currently residing and working within the United States.  Applicants must be legally authorized to work in the USA.  Hancock Claims Consultants is unable to provide employment visa sponsorship for this position now or in the future.

Schedule
Work Schedule Options:
  • 12:30 PM–9:00 PM Eastern Time
  • Tuesday thru Saturday – Sunday, Monday OFF
  • Thursday thru Monday – Tuesday, Wednesday OFF
  • Additional hours may be required during catastrophic weather events and periods of high claim volume.
Training Schedule:
  • Initial training schedule – 2 Weeks – Monday thru Friday, 8:30am to 5:00pm Eastern.
  • All training will be conducted remotely.

Why Join Hancock?
We offer:
  • Competitive Base Salary
  • Performance-Based Bonus Structure
  • Medical, Dental & Vision Insurance
  • Company-paid Life Insurance
  • Company-paid Long-Term Disability
  • 401(k) with Company Match
  • Paid Time Off
  • Professional Development Opportunities
  • Career Growth with an Industry Leader

Join Our Team
If you're dependable, decisive, detail-oriented, and enjoy the challenge of keeping a fast-moving operation on track, we'd like to hear from you.
Apply today to join Hancock Claims Consultants as an Intake & Dispatch Agent.
 

Powered by JazzHR

yTHo8OcAkr