ZipRecruiter

Log In

1

Dish Network Call Center Jobs in Raleigh, NC (NOW HIRING)

krg technology inc

IT Call centre support

Cary, NC

... call center experience Active Directory experience Password reset experience Ticketing System ... Access experience Network connection troubleshooting experience Ability to actively seek a ...

Procom Services

208029 / Senior Call Center Engineer

Durham, NC · On-site

$101K - $138K/yr

... Network Services Risk Management & Compliance Business Continuity & Disaster Recovery Security ... Senior Call Center Engineer Job Details Provide expert consultation in one or more areas for the ...

GlobalXperts

Senior Voice Engineer -NATIONWIDE-

Raleigh, NC

$101K - $139K/yr

Minimum 7 years related experience in the networked voice and call center environments * High-end experience in PBX and/or Call Center systems engineering experience * Bachelor's degree in Computer ...

GlobalXperts

Senior Voice Engineer -NATIONWIDE-

Raleigh, NC · On-site

$101K - $139K/yr

Minimum 7 years related experience in the networked voice and call center environments * High-end experience in PBX and/or Call Center systems engineering experience * Bachelor's degree in Computer ...

kgs

Help Desk Technician

Durham, NC

$19.25 - $26/hr

The contractor documents and provides problem diagnosis and resolution on a wide variety of hardware, software, video, mainframe, and network problems utilizing the Call Center knowledge base.

Koniag, Inc.

Help Desk Technician

Durham, NC · On-site

$17 - $22/hr

The contractor documents and provides problem diagnosis and resolution on a wide variety of hardware, software, video, mainframe, and network problems utilizing the Call Center knowledge base.

kgs

Help Desk Technician

Durham, NC

$19.25 - $26/hr

The contractor documents and provides problem diagnosis and resolution on a wide variety of hardware, software, video, mainframe, and network problems utilizing the Call Center knowledge base.

next page

Showing results 1-20

All JobsDish Network Call Center JobsDish Network Call Center Jobs in Raleigh, NC

Dish Network Call Center information

See Raleigh, NC salary details

$10

$17

$24

How much do dish network call center jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for dish network call center in Raleigh, NC is $17.41, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $18.70 per hour, depending on experience, location, and employer.

What does a Dish Network call center representative do?

A Dish Network Call Center representative assists customers with questions about their Dish TV services, helps troubleshoot technical issues, processes account changes, and provides information about billing. They also handle service requests, resolve complaints, and sometimes upsell additional Dish products or services. Representatives work in a fast-paced environment and use specialized software to access customer information and manage calls efficiently.

What is the difference between Dish Network Call Center vs Dish Network Customer Service Representative?

AspectDish Network Call CenterDish Network Customer Service Representative
CredentialsHigh school diploma or equivalent, basic technical knowledgeHigh school diploma or equivalent, customer service skills
Work EnvironmentCall center setting, inbound calls, team-basedCall center or remote, assisting customers with inquiries
Industry UsageCustomer support for Dish Network servicesHandling customer issues, billing, technical support

Both roles involve working in a call center environment and require similar credentials. The Dish Network Call Center typically refers to the overall department or team, while the Dish Network Customer Service Representative is a specific job position within that team. Both focus on supporting Dish Network customers through inbound calls, with slight differences in scope and responsibilities.

Does Dish Network have work from home jobs?

Dish Network offers work-from-home positions, particularly in customer service and technical support roles. These jobs typically require good communication skills, a reliable internet connection, and the ability to work independently in a home environment.

What are the key skills and qualifications needed to thrive as a Dish Network call center representative?

To excel as a Dish Network Call Center Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer proficiency is typically required. Patience, active listening, and resilience help you effectively handle customer inquiries and resolve issues. These skills are crucial for delivering excellent customer service, meeting performance targets, and maintaining customer satisfaction in a dynamic environment.

What are the most common challenges faced by agents in a Dish Network call center, and how can new hires prepare for them?

Agents in a Dish Network call center often encounter challenges such as handling high call volumes, managing difficult customer interactions, and quickly adapting to new promotions or service changes. To prepare, new hires should focus on building strong communication skills, becoming familiar with Dish Network's products and services, and practicing active listening. Support from supervisors and ongoing training are provided to help agents succeed, but being proactive about learning and resilience will set you up for a smoother transition and long-term success.
What are the most commonly searched types of Dish Network Call Center jobs in Raleigh, NC? The most popular types of Dish Network Call Center jobs in Raleigh, NC are:
What are popular job titles related to Dish Network Call Center jobs in Raleigh, NC? For Dish Network Call Center jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Dish Network Call Center jobs in Raleigh, NC look for? The top searched job categories for Dish Network Call Center jobs in Raleigh, NC are:
Dish Network Call Center jobs near you
Infographic showing various Dish Network Call Center job openings in Raleigh, NC as of August 2026, with employment types broken down into 25% Full Time, 50% Contract, and 25% Nights. Highlights an 100% In-person job distribution, with an average salary of $36,215 per year, or $17.4 per hour.

Genesys Call Center Engineer

Procom Consultants Group

Durham, NC

Contractor

Re-posted 17 days ago

Job description

Company Description

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest "Canadian-Owned" IT staffing/consulting company.
Procom's areas of staffing expertise include:
Application Development
Project Management
Quality Assurance
Business/Systems Analysis
Datawarehouse & Business Intelligence
Infrastructure & Network Services
Risk Management & Compliance
Business Continuity & Disaster Recovery
Security & Privacy
Specialties Contract Staffing (Staff Augmentation)
Permanent Placement (Staff Augmentation)
ICAP (Contractor Payroll)
Flextrack (Vendor Management System)

Job Description

Genesys Call Center Engineer 


On behalf of our client, Procom Services is searching for a Genesys Call Center Engineer for a contract opportunity in Durham, NC. 


Genesys Call Center Engineer Job Details


The Contact Center Engineer is accountable for the strategy, planning, design, project execution, and overall health of the IT infrastructure systems. This role leads operational and project support for the delivery and operations team that provides a managed service for telephony and contact centers technologies.


Genesys Call Center Engineer Mandatory Skills


Professional knowledge and experience in the design, configuration and implementation of Genesys 8.x Framework, URS, Tserver, Datamart, Infomart, Contact Center Analyzer, Call Concentrator, Stat Server, Genesys high availability architecture, Multi Channel Routing (MCR), Web Chat, Email Routing, GPlus Adapter for Siebel. 

In-depth knowledge and experience with Avaya ACD(EAS), IVR, CMS, CentreVu, Vectoring deployed on Avaya's Communication Manager platform, AT&T Route IT, Toll free routing with advanced features. 

Experience with call center (ACD & Vectoring), workforce management, IVR, CTI, speech recognition, quality monitoring, skills, Intelligent Call Routing, IXC/LEC routing methodologies and experience with Avaya, or Genesys telephony systems related to contact center applications are preferred. 

Experience with Nuance, SpeechWorks, or ScanSoft speech application design and/or development experience desirable, but not mandatory. 

Experience with Siebel CRM integration, VXML programming or SQL/Oracle query languages a plus. 

Detailed understanding of enterprise system interactions and integrations

Genesys 7 or 8 GCP-CIV or Genesys GCP-DIV or Genesys GCP-CVE, Avaya ACS Design-Contact Center or Cisco CCNA certifications or above a plus

Strong understanding of networking technologies including; TCP/IP, DHCP, TFTP, VLAN, QoS, VoIP, 

Understanding of IP addressing schemes and VLAN designs. 

Experience with configuration and implementation of data switches and routers; knowledge of Cisco a plus. 

Ability to analyze end-to-end TCP/IP protocol trace to identify network connectivity issues is a strong plus

Experience with such diagnostic tools as Ethereal, PC Anywhere, and NetIQ. 

Proficiency in downloading software, firmware, updates and patches to communications products; 

Overall knowledge of Avaya S8xxx platform and Communication Manager is highly desirable; Avaya

Familiarity with PC-based apps a plus (i.e.: IP Softphone, IP Agent, Softconsole) 


Genesys Call Center Engineer Start Date


ASAP


Genesys Call Center Engineer Assignment Length


6 Months

Additional Information

All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only. 

Apply