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Client Care Coordinator (Portsmouth, VA)
Phoenix Rising Centers

About Us
Phoenix Rising Centers is a mission-driven mental health organization dedicated to dismantling barriers to care for marginalized communities, including Black and Brown, LGBTQIA2S+, neurodivergent, and disabled individuals. We provide trauma-informed, culturally attuned support that centers equity, social justice, and healing.

Position Overview

We are seeking a warm, organized, and community-minded Client Care Coordinator to join our team in-person at our Norfolk, VA office. As the first point of contact for new and existing clients, you’ll play a vital role in ensuring everyone who reaches out to us feels welcomed, respected, and supported from day one. In addition to client care, you’ll have opportunities during downtime to network and build relationships with local community partners, helping us strengthen our connections and impact in the community.

Key Responsibilities

• Greet clients and visitors in a welcoming, affirming manner

• Answer phones and respond to client inquiries with empathy and professionalism

• Guide new clients through our intake process and connect them with the right provider

• Maintain accurate records and support administrative operations using Google Sheets & Docs

• Collaborate with our team to ensure a positive, inclusive client experience

• Uphold our commitment to culturally responsive, trauma-informed care

• Use downtime proactively to network and build relationships with local community partners, helping to expand our reach and deepen our impact

Qualifications

• Passion for mental health equity and supporting marginalized communities

• Excellent communication and interpersonal skills

• Strong organizational abilities and comfort with Google Suite (Sheets, Docs)

• Background and understanding of social work, sociology, anthropology, gender studies, public health, psychology, or related fields is helpful, but not required

• Must be able to work in-person, Monday–Friday, at our Norfolk, VA office (must be within reasonable commuting distance)

Compensation & Benefits

• $16/hr during a 90-day Support & Success Phase

• $18–$20/hr after, based on fit and performance

• Full-time, 35–40 hours/week (in-person)

• Paid time off

• $100/month healthcare stipend

• Ongoing training in culturally attuned care

Who Thrives Here

• You’re passionate about making mental health care accessible for Black and Brown, LGBTQIA2S+, neurodivergent, and disabled folks

• You love being the go-to person for questions, support, and good vibes

• You’re organized, reliable, and eager to support both clients and colleagues

• You believe in showing up for your team and our community

• You enjoy connecting with others and building relationships, both with clients and community partners

How to Apply
Please send your resume and a brief note about why this mission matters to you to nichole@phoenixrisingcenters.org or hr@phoenixrisingcenters.org.

We strongly encourage applications from Black and Brown, LGBTQIA2S+, disabled, and neurodivergent individuals, as well as those with lived experience connected to our mission.

Let’s make mental health care more inclusive, welcoming, and affirming—together.

#NorfolkJobs #MentalHealthMatters #JoinOurTeam #SocialJustice #DiversityAndInclusion #PhoenixRisingCenters

Job Types: Full-time, Contract

Benefits:

• Opportunities for advancement

• Paid time off

Application Question(s):

• Do you have experience handling PHI and working in HIPAA-compliant systems (e.g., TherapyNotes, secure email/portal), and can you maintain zero-error data entry for client intake details?

• Have you managed an intake pipeline using trackers/checklists? Describe how you ensure forms are completed within 7 days and what you do after two reminders with no response.

• Could you write a brief note about why our mission matters to you?

• What lived experiences or identities would you like to share with us (for example: Transgender, Black-identified, Spanish-speaking, Queer, First Generation, Veteran, Neurodiverse, etc.)?

• Can you demonstrate how you greet a new client via email and phone using identity-affirming language (e.g., inviting pronouns/preferences) while keeping it concise and warm?

• Are you a highly organized and meticulous person?

Ability to Commute:

• Portsmouth, VA 23707 (Required)

Work Location: In person