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Disability Manager Jobs in Massachusetts (NOW HIRING)

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Disability Manager information

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$130K

$148.2K

$163.3K

How much do disability manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for disability manager in Massachusetts is $148,222.00, according to ZipRecruiter salary data. Most workers in this role earn between $139,200.00 and $157,300.00 per year, depending on experience, location, and employer.

What does a disability manager do?

A disability manager works with a client on their disability case to review disability policy, apply for a benefit or service, and coordinate other disability-related services, such as health care or community benefits. Your responsibilities are to manage each client’s case, from organizing and submitting documents on your client’s behalf to visiting their homes to get updates on their cases. Your duties may also include collaborating with other professionals involved in your client’s case, like physicians, therapists, and educators, writing reports for others involved, reviewing reports from professionals, and checking the status of a disability claim for a client.

What are some typical challenges a disability manager faces when coordinating workplace accommodations, and how are these usually addressed?

Disability Managers often encounter challenges such as balancing employee needs with operational requirements, navigating confidentiality, and ensuring compliance with legal standards like the ADA. These are typically addressed by working closely with HR, legal teams, and external specialists to develop individualized accommodation plans, regularly communicating with all stakeholders, and staying up to date on best practices and legislation. Strong problem-solving skills and empathy are essential for fostering a supportive and inclusive work environment.

What are the key skills and qualifications needed to thrive as a disability manager, and why are they important?

To thrive as a Disability Manager, you need a solid background in case management, knowledge of disability laws and regulations, and a relevant degree such as in human resources, healthcare, or rehabilitation. Familiarity with case management software, workplace accommodation tools, and certifications like Certified Disability Management Specialist (CDMS) are often required. Excellent communication, problem-solving, and empathy are crucial soft skills for supporting employees and coordinating with multiple stakeholders. These skills ensure effective disability case resolution, legal compliance, and a supportive environment for employees with disabilities.

What does a disability manager do?

A Disability Manager is responsible for coordinating and overseeing workplace accommodations and return-to-work programs for employees with disabilities or medical conditions. They work closely with employees, healthcare providers, and employers to ensure compliance with relevant laws and create individualized plans for support. Their goal is to help employees remain productive while managing their health, and to facilitate a smooth transition back to work after injury or illness. Disability Managers also provide education and guidance on disability policies and best practices within organizations.
More about Disability Manager jobs
What are the most commonly searched types of Disability jobs in Massachusetts? The most popular types of Disability jobs in Massachusetts are:
What are popular job titles related to Disability Manager jobs in Massachusetts? For Disability Manager jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Disability Manager jobs in Massachusetts look for? The top searched job categories for Disability Manager jobs in Massachusetts are:
What cities in Massachusetts are hiring for Disability Manager jobs? Cities in Massachusetts with the most Disability Manager job openings:
Disability Manager jobs near you
Infographic showing various Disability Manager job openings in Massachusetts as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $148,222 per year, or $71.3 per hour.

Lead Disability Assistant - Sourcing Requisition

University of Massachusetts Medical School

Westborough, MA

$43K - $58K/yr

Full-time

Re-posted 6 days ago

Job description

This requisition is being used as a sourcing tool and does not have an open vacancy. Your application to this req will add you to a pool of candidates for potential future openings. We still encourage you to apply directly to positions you feel best meet your background, as this will not replace your application for other openings. 

POSITION SUMMARY:

Under the general supervision of the Operations Manager, the Lead Disability Assistant is responsible for the coordination of administrative processing of disability determinations for all in and out of state contracts. This position is responsible for making strategic decisions on case assignment and for keeping cases on timeline. The Lead Disability Assistant is responsible for work flow management and training of Disability Assistants as well as performing those front line functions when necessary to maintain unit production standards. This position is the primary hub for all incoming/outgoing correspondence, disability supplements, and is the primary interface with clients, agencies, and DES staff regarding incoming and outgoing medical information, mail, transportation and records. Decisions made in this area directly impact the timeline for the disability review process, the workload of review staff, and the determination of benefits for all in and out of state agency applicants. The Lead Disability Assistant is a primary customer service interface for DES' SPMP with clients and external agencies.


ESSENTIAL FUNCTIONS:

  • Manage unit work flow, assuring the proper numbers of Disability Assistants are assigned to each task on a daily basis.
  • Train new and existing Disability Assistants in work functions and job duties.
  • Monitor customer service phone queues for adequate coverage and provide call escalation response for front line staff.
  • Monitor unit key performance indicators.
  • Act as unit Disability Liaison for agency partner inquiries and issues.
  • Track priority case requests and ensure prompt completion of work on such cases.
  • Initial review of all disability supplements for accuracy, completeness, and alerting SPMP of priority cases and of important clinical information contained in cases.
  • Make complex decisions regarding privacy matters associated with the client’s case, including determination of who DES may exchange information with regarding the client’s case, what information may be mailed, and what is required, by HIPAA, to allow conversations to take place. These decisions are conveyed to SPMP through detailed case notes and individual consultation.
  • Determine if requests for information are legally complete, communicate with agencies about cases that do not meet HIPAA requirements for protected healthcare information and consult with SPMP about decisions regarding whether to return to cases to the agencies or clients for further development.
  • Telephone contact with clinical treating sources to assure timely receipt of clinical information at the request and direction of SPMP.
  • Review information in external databases such as the Massachusetts Medicaid Information System and MassHealth MA21databases in order to identify cases that SPMP could complete quickly.
  • Coordinate transportation of clients to consultative examinations and provide feedback to SPMP on unusual circumstances that would impact the review process.
  • Make decisions for rescheduling of clients’ clinical evaluations, based upon agency guidelines and provides input and feedback to SPMP. Explain complex state and federal regulations to clients, agencies and medical providers, answer disability process questions as they arise.
  • Perform other duties as required.

REQUIRED QUALIFICATIONS:

  • 2-Year College Degree in business or a related field
  • 5-7 years of relevant office experience
  • Demonstrated knowledge of medical terminology or willingness to take a course in Medical Terminology
  • Knowledge of HIPAA laws and regulations especially as it refers to the confidentiality of PHI
  • Knowledge of Microsoft Office products, Word, Excel, PowerPoint, and Outlook
  • Demonstrated ability to monitor and generate reports
  • Requires organizational and excellent interpersonal skills, oral and written communication skills necessary to interact with all levels of personnel.

PREFERRED QUALIFICATIONS:

  • Experience in a medical setting
  • Knowledge of DEScovery database
  • Experience working as a member of an inbound/outbound call center
  • Experience training staff on complex tasks
  • Ability to create power point demonstrations for the purpose of training staff
  • Thorough understanding of DES’s processes and procedures pertaining to all in and out of state contracts
  • Ability to create processes and procedures for new programs as need arises.

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