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Disability Insurance Program Representative Jobs

Sedgwick

Disability Representative

Orlando, FL · On-site

... Insurance Disability Representative Disability Representative Our teams thrive together! We ... A comprehensive training program to help you support employees and customers from some of the world ...

Sedgwick

Disability Representative

Indianapolis, IN · On-site

... Insurance Disability Representative Disability Representative Our teams thrive together! We ... A comprehensive training program to help you support employees and customers from some of the world ...

Sedgwick

Disability Representative Sr

Memphis, TN · On-site

... Insurance Disability Representative Sr Our teams connect! We collaborate onsite and have a hybrid ... Meets the organization's quality program(s) minimum requirements. ADDITIONAL FUNCTIONS and ...

Sedgwick

Disability Representative Sr

Orlando, FL · On-site

... Insurance Disability Representative Sr Our teams connect! We collaborate onsite and have a hybrid ... Meets the organization's quality program(s) minimum requirements. ADDITIONAL FUNCTIONS and ...

Sedgwick

Disability Representative Sr

New Albany, OH · On-site

... Services & Insurance Disability Representative Sr PRIMARY PURPOSE :Provides disability case ... Meets the organization's quality program(s) minimum requirements. ADDITIONAL FUNCTIONS and ...

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All JobsDisability Insurance Program Representative Jobs

Disability Insurance Program Representative information

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$25.5K

$65.7K

$83.5K

How much do disability insurance program representative jobs pay per year?

As of Jun 18, 2026, the average yearly pay for disability insurance program representative in the United States is $65,651.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,000.00 and $77,000.00 per year, depending on experience, location, and employer.

What does a Disability Insurance Program Representative do?

A Disability Insurance Program Representative is responsible for processing and evaluating disability insurance claims for individuals unable to work due to illness, injury, or pregnancy. They review applications, gather necessary documentation, determine eligibility, and communicate decisions to claimants. Additionally, they provide information about benefits, answer questions, and ensure compliance with state and federal regulations. Their role is essential in helping individuals receive the financial support they need during periods when they are unable to work.

What are the key skills and qualifications needed to thrive as a Disability Insurance Program Representative, and why are they important?

To thrive as a Disability Insurance Program Representative, you need a solid understanding of disability insurance policies, claims processing, and relevant state or federal regulations, often supported by a bachelor's degree or relevant work experience. Familiarity with claims management software, case tracking systems, and proficiency in Microsoft Office are typically required. Strong interpersonal skills, attention to detail, and effective written and verbal communication help you deliver excellent customer service and resolve complex cases. These skills ensure accurate processing, regulatory compliance, and positive client experiences in a role that directly impacts individuals' financial security.

What are some common challenges Disability Insurance Program Representatives face when handling claims, and how are they supported in overcoming them?

Disability Insurance Program Representatives often encounter challenges such as managing a high volume of complex claims, interpreting medical and legal documents, and addressing sensitive situations with empathy. To support them, most organizations provide thorough onboarding, ongoing training, and access to experienced supervisors or team leads for guidance. Collaboration with medical consultants, legal advisors, and other benefit specialists is also common, helping representatives navigate difficult cases and maintain high service standards.

What is the difference between Disability Insurance Program Representative vs Claims Specialist?

AspectDisability Insurance Program RepresentativeClaims Specialist
Required CredentialsHigh school diploma or equivalent; some roles may require insurance or customer service certificationsHigh school diploma or equivalent; insurance or claims processing certifications beneficial
Work EnvironmentOffice settings, customer service interactions, phone and computer workOffice or remote, handling claims, reviewing documentation, customer communication
Employer & Industry UsageInsurance companies, government agencies, disability programsInsurance companies, third-party claims processing firms

Both roles involve customer interaction and understanding insurance policies, but Disability Insurance Program Representatives primarily assist applicants and explain benefits, while Claims Specialists focus on processing and evaluating claims. They share similar credentials and work environments, often within insurance or government sectors, making them closely related but distinct in daily responsibilities.

What cities are hiring for Disability Insurance Program Representative jobs? Cities with the most Disability Insurance Program Representative job openings:
What states have the most Disability Insurance Program Representative jobs? States with the most job openings for Disability Insurance Program Representative jobs include:
Disability Insurance Program Representative jobs near you
Infographic showing various Disability Insurance Program Representative job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 75% Full Time, and 24% Part Time. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $65,651 per year, or $31.6 per hour.

Disability Representative

York Risk Services

New Albany, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies

Certified as a Great Place to Work

Fortune Best Workplaces in Financial Services & Insurance

Disability Representative

Disability Representative

Our teams thrive together! We collaborate in person and embrace a flexible hybrid work style. To join us, you'll need to live near our Dynamic Center of Excellence📍 Dublin, OH 5500 Glendon Ct #100, Dublin, OH 43016

What we offer:

  • A stable, consistent work environment-both in-office and virtual

  • A comprehensive training program to help you support employees and customers from some of the world's most respected brands

  • A dedicated mentor and manager to guide you every step of your career journey

  • Career development and promotional opportunities as you take on new responsibilities

  • A diverse, all-inclusive benefits package designed to support your mental, physical, financial, and professional well-being

Your next big opportunity starts here-are you ready to join us?

PRIMARY PURPOSE OF THE ROLE:

To process claims and determine benefits due pursuant to a disability plan; to make timely payments and adjustments for workers compensation, Social Security Disability Income (SSDI), and other disability offsets; and to ensure the ongoing processing of claims.

ARE YOU AN IDEAL CANDIDATE?

We are looking for enthusiastic and empathetic candidates that want to grow a career. Ideal candidates will thrive in a collaborative team environment, show motivation, and drive in their work ethic, are customer-oriented, naturally empathic and solution-focused.

ESSENTIAL RESPONSIBLITIES MAY INCLUDE

  • Makes claim determinations to approve non-complex disability claims or makes a recommendation to team lead to deny claims based on the disability plan.

  • Determines benefits due, makes timely claims payments and adjustments for workers compensation, Social Security Disability Income (SSDI), and other disability offsets.

  • Informs claimants of documentation required to process claims, required time frames, payment information and claims status either by phone, written correspondence and/or claims system.

QUALIFICATIONS

  • Education & Licensing: High school diploma or GED required.

  • Skills: Strong oral and written communication, computer literate - including Microsoft Office, organizational skills required

  • PC literate, including Microsoft Office products, Windows environment.

  • Must meet minimum typing requirements.

  • Experience: Clerical or customer service experience or equivalent combination of education and experience preferred

TAKING CARE OF YOU

  • Entry-level colleagues are offered a world class training program with a comprehensive curriculum.

  • An assigned mentor and manager that will support and guide you on your career journey.

  • Career development and promotional growth opportunities

  • A diverse and comprehensive benefits offering including medical, dental vision, 401K, PTO and more.

Work environment requirements:


Physical: Computer keyboarding


Auditory/visual: Hearing, vision and talking.


Mental: Clear and conceptual thinking ability; excellent judgement and discretion; ability to meet deadlines.

As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is 21.82. A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.

Sedgwickis an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

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