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Disability Case Manager Jobs in Ontario (NOW HIRING)

Wawanesa Insurance

Senior Case Manager

Ottawa, ON · Hybrid

CA$70K - CA$80K/yr

Review, assess and render decisions on disability and other claims through the development of claims management strategies to bring claims to succession resolutions. * Conduct complex investigations ...

AHG MASTER

$21 - $23/hr

Provides case management services (Arranges Transportation, Case coordination for FMLA and short Term Disability, Acts as liaison for legal issues) * Assists with placement in state-funded facilities

Wawanesa Insurance

Senior Case Manager

Toronto, ON · Hybrid

CA$70K - CA$80K/yr

Review, assess and render decisions on disability and other claims through the development of claims management strategies to bring claims to succession resolutions. * Conduct complex investigations ...

Wawanesa Insurance

Senior Case Manager

Kitchener, ON · Hybrid

CA$70K - CA$80K/yr

Review, assess and render decisions on disability and other claims through the development of claims management strategies to bring claims to succession resolutions. * Conduct complex investigations ...

St Michael's Home

Case Manager

Toronto, ON · On-site

CA$21K/mo

Case Manager - Haven Toronto Position Type: Part-Time, Permanent Start Date: June 22, 2026 Schedule: 8am-4pm, Saturday and Sunday Reporting to: Manager of Life Enrichment Programs Compensation: $21 ...

Akausivik Inuit Family Health Team

Case Manager

Ottawa, ON · On-site

CA$27.50 - CA$31.03/hr

Case Manager/Interpreter Status: Full-time permanent Location: 24 Selkirk Street, Ottawa, ON Reports to: Executive Director Akausivik Inuit Family Health Team (AIFHT) is a not-for-profit medical ...

St. Michael's Homes

Case Manager

Toronto, ON · On-site

CA$21K/mo

Case Manager - Haven Toronto Position Type: Part-Time, Permanent Start Date: June 22, 2026 Schedule: 8am-4pm, Saturday and Sunday Reporting to: Manager of Life Enrichment Programs Compensation: $21 ...

Hamilton Health Sciences

Case Manager

Hamilton, ON · On-site

This PT RN Case Manager role will provide coverage in the Palliative Care, Medically Complex, Restorative and Behavioural Programs. In this leadership role the Case Manager is responsible for ...

Hamilton Health Sciences

Case Manager

Hamilton, ON

This PT RN Case Manager role will provide coverage in the Palliative Care, Medically Complex, Restorative and Behavioural Programs. In this leadership role the Case Manager is responsible for ...

Project Hospitality

Case Manager

Staten Island, NY · On-site

Complete / enter client case management record in DHS-CARES system Qualifications Position requires a HS Diploma/GED and comparable experience. BA preferred. Previous experience with the homeless ...

Volunteers of America

Case Manager Entry

Chatsworth, ON · On-site

CA$21.33 - CA$22.45/hr

JOB SUMMARY AND PURPOSE Case Manager Entry provides entry level case management services to clients ... disability, protected Veteran Status, or any other characteristic protected by applicable federal ...

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All JobsDisability Case JobsDisability Case Manager JobsDisability Case Manager Jobs in Ontario

Disability Case Manager information

See Ontario salary details

$13

$34

$190

How much do disability case manager jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for disability case manager in Ontario is $34.73, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $22.60 per hour, depending on experience, location, and employer.

What does a disability case manager do?

A Disability Case Manager is responsible for coordinating and managing the services and support needed by individuals with disabilities. They assess clients' needs, develop care plans, connect clients with resources, and monitor progress to ensure that appropriate services are provided. Their goal is to help clients achieve maximum independence and quality of life, while also ensuring compliance with relevant regulations and policies. Disability Case Managers often work closely with healthcare providers, insurance companies, employers, and families.

What does a disability case manager do?

Disability case managers assist clients filing disability claims, selecting health care providers and rehabilitation services, and determining the right time to return to work. As a disability case manager, you work with many different clients dealing with various circumstances, so your specific job duties change according to their needs. The qualifications for a career as a disability case worker include a bachelor’s or master’s degree in social work, human services, nursing, or a related field. Some positions require experience working with patients who have special needs. To succeed in disability case manager jobs, you need patience, compassion, and excellent time management and organizational skills.

What are the key skills and qualifications needed to thrive as a disability case manager, and why are they important?

To thrive as a Disability Case Manager, you need a background in healthcare, social work, or human services, often supported by a relevant degree or certification such as Certified Disability Management Professional (CDMP). Familiarity with case management software, medical documentation systems, and legal/regulatory frameworks is typically required. Strong interpersonal communication, problem-solving, and organizational skills make someone stand out in this position. These abilities are crucial for effectively coordinating care, advocating for clients, and ensuring compliance with complex disability policies.

How does a disability case manager typically collaborate with healthcare providers and employers to support clients’ return-to-work plans?

Disability Case Managers work closely with healthcare providers to understand a client’s medical condition and recommended accommodations. They also communicate with employers to develop and implement effective return-to-work strategies that fit both the client's needs and workplace requirements. This collaboration often involves coordinating medical documentation, facilitating workplace adjustments, and monitoring the client’s progress, ensuring a smooth transition back to work. Regular meetings and updates among all parties help to address any challenges that arise during the process.

What is a disability case manager?

A disability case manager is a professional who coordinates and oversees the process of evaluating and supporting individuals with disabilities to ensure they receive appropriate benefits and services. They often work with healthcare providers, insurance companies, and government agencies, and may require knowledge of disability laws and case management software. The role involves assessing needs, developing plans, and advocating for clients throughout their recovery or benefit process.
More about Disability Case Manager jobs

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For Disability Case Manager jobs in Ontario, the most frequently searched job titles are:

What job categories do people searching Disability Case Manager jobs in Ontario look for?

The top searched job categories for Disability Case Manager jobs in Ontario are:

What cities in Ontario are hiring for Disability Case Manager jobs?

Cities in Ontario with the most Disability Case Manager job openings:

Disability Case Manager jobs near you
Infographic showing various Disability Case Manager job openings in Ontario as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 26% Part Time, 2% Contract, and 1% Nights. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $72,240 per year, or $34.7 per hour.

Senior Case Manager

Wawanesa Insurance

Ottawa, ON • Hybrid

CA$70K - CA$80K/yr

Full-time, Part-time

Retirement, PTO

Posted 17 days ago

Key responsibilities

  • Review, assess, and render decisions on disability and other claims to bring claims to resolution.

  • Conduct complex investigations on existing case files as required.

  • Collaborate with clients, claimants, reinsurers, medical practitioners, and providers to obtain documentation, provide updates, and respond to inquiries.

Job description

Job ID: 10273 


Employment Type: Existing Role

Work Environment: We offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work. You may work from any of the following locations: Winnipeg, MB; Wawanesa, MB; Vancouver, BC; Calgary, AB; Edmonton, AB; Lethbridge, AB; Toronto (North York), ON; Kitchener, ON; Ottawa, ON; Montreal, QC; Quebec City, QC, Moncton, NB; Dartmouth; NS. 

Working Business Language: English 
 

Salary: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan. 
 

The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. The salary offered is estimated to be within the following range: $70,000 - $80,000. Candidates with salary expectations outside of the range are still encouraged to apply.

About The Wawanesa Mutual Insurance Company
Founded in 1896, The Wawanesa Mutual Insurance Company is one of Canada's largest mutual insurers, 100% owned by its members, with more than $4.1 billion in annual revenue and $12.5 billion in assets. Headquartered in Winnipeg, Wawanesa is the parent company of Wawanesa Life, which provides life insurance solutions throughout Canada, and Western Financial Group, a leading national distributor of personal and business insurance. In March of 2026, Wawanesa entered into an agreement to acquire Everest Insurance Company of Canada to strengthen its commercial insurance capabilities and advance its long-term growth strategy.


Wawanesa proudly serves more than 1.8 million members and we are home to more than 3,000 employees across Canada. The company actively gives back to organizations that strengthen communities, donating more than $4 million annually to charitable organizations, including more than $2 million each year in support of people on the front lines of climate change. Learn more at wawanesa.com.

We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.

Job Overview

In this role, you'll take ownership of complex Short-Term Disability, Long-Term Disability, and/or Disability Income claims across our Group and Individual business, helping drive great outcomes for our customers and supporting Wawanesa's continued success. You'll bring your expertise to high-impact files, including escalations, complaints, litigation, and other sensitive or complex claims matters, partnering with internal teams and external stakeholders to move cases forward with care, clarity, and sound judgment. 

Job Responsibilities

  • Review, assess and render decisions on disability and other claims through the development of claims management strategies to bring claims to succession resolutions.
  • Conduct complex investigations as required on existing case files.
  • Collaborate with clients and claimants, reinsurers, medical practitioners and providers to obtain claims documentation, provide updates as to claims status and respond to inquiries.
  • Review complex and differing policy wordings to ensure decisions are made within the policy's scope.
  • Communicate decisions verbally and in writing in an effective and courteous manner.
  • Address claims escalations, complaints, and/or claims litigation to a successful resolution.
  • Coordinate rehabilitation and other services to assist with successful return to work, including complex programs with multiple providers.
  • Maintain records of individual workload and claims adjudication.
  • Respond to claimant or other inquiries within company service standards.
  • Will perform other duties as assigned.
Qualifications
  • 3 - 5 years experience working in a Disability Case Management position.
  • Post-secondary degree/diploma in a medical or related field preferred.
  • Demonstrated advanced skills with Microsoft Office, including Excel and Sharepoint.
  • Excellent ability to interpret and apply contract wordings.
  • Strong deadline and time management.
  • Strong organizational and prioritization skills while maintaining service standards.
  • Demonstrated customer service orientation, with empathetic approach.
  • Strong attention to detail with the ability to identify relevant information and potential impacts.
  • Strong communication and negotiation skills, with the ability to communicate at the right level for the intended audience, including internal and external customers through written or verbal communication.
  • Ability to handle sensitive information while following confidentiality guidelines/legislation.
  • Proficiency in both languages (English and French) is an asset.


Diversity Equity, Inclusion& Belonging
At Wawanesa, we are committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people - this is supported by having a representative workforce.

We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender-diverse and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas. 
 

We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process, please reach out in confidence to jobs@wawanesa.com.
 

All Wawanesa job applicants are subject to Wawanesa's Privacy Policy.

Please note that the recruitment process for this position may involve the use of AI tools to screen, assess, or select applicants. All final decisions are taken or reviewed by human recruiters and human hiring leaders in compliance with all applicable legislation.  
 

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