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Short Term Disability Case Manager Jobs in Ontario

Sun Life Financial

Disability Case Manager

Toronto, ON · Hybrid

Assess and manage disability claims (short-term, long-term, and salary continuance) with a focus on ... Disability Case Manager #LI-MC1 #LI-Hybrid When a new position becomes available which matches your ...

Sun Life Financial

Disability Case Manager

Toronto, ON · Hybrid

Assess and manage disability claims (short-term, long-term, and salary continuance) with a focus on ... Disability Case Manager #LI-MC1 #LI-Hybrid When a new position becomes available which matches your ...

Beneva

Disability Case Manager

Toronto, ON · Hybrid

CA$53K - CA$76K/yr

Disability Case Manager Status: Temporary (Fixed Term) Are you looking to be a part of a growing ... Beneva Insurance is seeking a bilingual Disability Case Manager to manage a mixture of short and ...

Lifeworks

Senior Disability Case Manager

Toronto, ON

CA$70K - CA$85K/yr

Disability Case Managers work with a talented and collaborative group of professionals in a dynamic role that provides ongoing learning and career development opportunities in absence and disability ...

Manulife

CA$51K - CA$86K/yr

As a Disability Case Analyst/Case Manager , you will support plan members across Canada guiding ... Short-Term Disability (STD), or Long-Term Disability (LTD) claims. Position Responsibilities:

Manulife

This is purpose-driven case management, grounded in empathy, critical thinking, sound decision ... Short-Term Disability (STD), or Long-Term Disability (LTD) claims. Position Responsibilities:

Red Lake Madsen Mine

Short-Term Planner

Madsen, ON · On-site

Short-Term & Long-Term Disability Coverage * RRSP matching program * Employee referral bonus About ... Experience in long hole designs and project management are desirable * Self-starter, strong ...

West Red Lake Gold Mines

Short-Term Planner

Madsen, ON · On-site

Short-Term & Long-Term Disability Coverage * RRSP matching program * Employee referral bonus About ... Experience in long hole designs and project management are desirable * Self-starter, strong ...

Wawanesa Insurance

Senior Case Manager

Kitchener, ON · Hybrid

CA$70K - CA$80K/yr

Job Overview In this role, you'll take ownership of complex Short-Term Disability, Long-Term ... Qualifications * 3 - 5 years experience working in a Disability Case Management position. * Post ...

Wawanesa Insurance

Senior Case Manager

Ottawa, ON · Hybrid

CA$70K - CA$80K/yr

Job Overview In this role, you'll take ownership of complex Short-Term Disability, Long-Term ... Qualifications * 3 - 5 years experience working in a Disability Case Management position. * Post ...

Wawanesa Insurance

Senior Case Manager

Toronto, ON · Hybrid

CA$70K - CA$80K/yr

Job Overview In this role, you'll take ownership of complex Short-Term Disability, Long-Term ... Qualifications * 3 - 5 years experience working in a Disability Case Management position. * Post ...

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Short Term Disability Case Manager information

What does a short term disability case manager do?

A Short Term Disability Case Manager is responsible for overseeing and coordinating the claims process for employees who are temporarily unable to work due to illness or injury. They review medical documentation, communicate with claimants, healthcare providers, and employers, and ensure that claims are processed efficiently and in compliance with regulations. Their goal is to support claimants through their recovery while managing the employer’s short term disability policies and ensuring fair decisions are made about benefits eligibility.

What are some common challenges faced by short term disability case managers, and how can they be managed effectively?

Short Term Disability Case Managers often face challenges such as balancing a high caseload, ensuring timely communication with both claimants and healthcare providers, and navigating complex medical and legal documentation requirements. Effective organization, clear communication, and a strong understanding of disability policies are crucial for success in this role. Many employers provide ongoing training and utilize case management software to streamline processes, which can help Case Managers stay on top of deadlines and deliver quality support to claimants.

What are the key skills and qualifications needed to thrive as a short term disability case manager, and why are they important?

To thrive as a Short Term Disability Case Manager, you need knowledge of disability claims processes, medical terminology, and a relevant degree or experience in insurance, healthcare, or case management. Familiarity with claims management systems, Microsoft Office Suite, and sometimes certification such as Certified Case Manager (CCM) is valuable. Exceptional organizational skills, empathy, and effective communication help build trust with clients and coordinate with healthcare providers. These skills ensure accurate claim evaluation, regulatory compliance, and positive client outcomes during challenging times.

What is the difference between Short Term Disability Case Manager vs Long Term Disability Case Manager?

AspectShort Term Disability Case ManagerLong Term Disability Case Manager
CredentialsTypically requires a bachelor's degree in healthcare, social work, or related field; certifications like CRC or CDMS are commonSimilar credentials as short term, often requiring experience in disability or insurance claims
Work EnvironmentOffice-based, handling claims for short-term disability benefits, often with regular hoursSimilar environment, managing long-term claims, sometimes with more complex case management
Employer & IndustryInsurance companies, third-party administrators, healthcare providersInsurance companies, disability management firms, healthcare organizations

While both roles involve managing disability claims, Short Term Disability Case Managers focus on temporary, short-duration claims, whereas Long Term Disability Case Managers handle more complex, long-term cases. The skills, credentials, and work environments are quite similar, but the scope and duration of cases differ.

What are popular job titles related to Short Term Disability Case Manager jobs in Ontario?

For Short Term Disability Case Manager jobs in Ontario, the most frequently searched job titles are:

What job categories do people searching Short Term Disability Case Manager jobs in Ontario look for?

The top searched job categories for Short Term Disability Case Manager jobs in Ontario are:

What cities in Ontario are hiring for Short Term Disability Case Manager jobs?

Cities in Ontario with the most Short Term Disability Case Manager job openings:

Short Term Disability Case Manager jobs near you
Infographic showing various Short Term Disability Case Manager job openings in Ontario as of September 2026, with employment types broken down into 78% Full Time, and 22% Part Time. Highlights an 33% In-person, 56% Hybrid, and 11% Remote job distribution.

Disability Case Manager

Sun Life Financial

Toronto, ON • Hybrid

Full-time

Posted 8 days ago

Sun Life Assurance Company of Canada rating

8.6

Company rating: 8.6 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

96th of 315 rated insurance

Job description

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.


At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.


When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.


Discover how you can make a difference in the lives of individuals, families and communities around the world.


Job Description:

This is a Hybrid Position in our Toronto location

Make a Meaningful Impact on Health and Recovery

Are you a healthcare professional or business graduate with a passion for helping others navigate complex health journeys? Join Sun Life's Group Disability team, where we support Canadians in their pursuit of better health and sustainable recovery.
We're looking for empathetic, analytical, and strategic thinkers-especially those with frontline healthcare experience-who are ready to bring their expertise to a role that blends clinical insight, data-driven decision-making, and human connection.

What You'll Do

  • Assess and manage disability claims (short-term, long-term, and salary continuance) with a focus on timely and fair resolution.

  • Lead recovery planning by identifying medical and non-medical factors, functional capabilities, and return-to-work readiness.

  • Apply crisis intervention and rehabilitation techniques to support clients through challenging health transitions.

  • Use data and analytics to inform decisions and identify trends in recovery and return-to-work outcomes.

  • Build strong, trust-based relationships with clients, employers, and healthcare providers.

  • Communicate with empathy and clarity, guiding clients through their absence and return-to-work journey.

What Sets You Apart

  • Frontline healthcare experience (e.g., nursing, occupational therapy, physiotherapy, mental health support)

  • Bachelor's degree in Healthcare, Kinesiology or Business

  • 3-5 years of professional experience, ideally in healthcare or case management

  • Demonstrated strength in these key skills:
    - Emotional Intelligence
    - Crisis Intervention
    - Case Management
    - Rehabilitation Techniques
    - Analytical Skills
    - Critical Thinking

What You Need to Succeed

  • Strong analytical and decision-making skills

  • Resilience and adaptability in fast-paced, emotionally complex situations

  • Comfort with digital tools and multiple platforms

  • A collaborative, team-first mindset

Why Join Us?

  • A comprehensive training program and continuous learning opportunities

  • A supportive, inclusive, and purpose-driven culture

  • Competitive compensation, benefits, and wellness programs

  • Opportunities for career growth and internal mobility

  • A chance to make a real difference in people's lives

Curious about the role?

Follow a day in the life of a Sun Life DCM: [LinkedIn Post](https://www.linkedin.com/posts/sun-life-financial_curious-about-the-day-to-day-of-a-sun-life-activity-7219340568831700993-57f7?utm_source=share&utm_medium=member_desktop )

Would you like to learn more before applying?

Watch Cynthia's video to discover more about the Disability Case Manager role : Sun Life Employee Stories: Disability Case Manager

#LI-MC1 #LI-Hybrid


When a new position becomes available which matches your background and experience, the base pay range will be disclosed and correspond to the opportunity Sun Life will consider you for.


In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.


Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.


Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.


We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.


We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.


We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.


Job Category:

Claims - Life & Disability

Posting End Date:

14/09/2026

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