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Short Term Disability Case Manager Jobs in Waterloo, ON

Wawanesa Insurance

Senior Case Manager

Kitchener, ON · Hybrid

CA$70K - CA$80K/yr

Job Overview In this role, you'll take ownership of complex Short-Term Disability, Long-Term ... Qualifications * 3 - 5 years experience working in a Disability Case Management position. * Post ...

ABL Careers

Senior Operations Lead Short Term

Milton, ON · On-site

CA$28 - CA$33/hr

Short Term Contract 4 Weeks with protentional to go longer! Our client is looking for looking for a ... Bachelor's degree in related field, or comparable experience preferred 3-5 years managing multiple ...

Voyis

Full Stack Developer - Short Term

Waterloo, ON · Remote

CA$100K - CA$120K/yr

Experience managing large binary datasets, particularly images: storage strategies, compression ... Able to onboard quickly and deliver independently with minimal ramp-up -- this is a fixed-term ...

Roofmart

Branch Manager

Brantford, ON

CA$75K - CA$85K/yr

Short-term Disability * RRSP Match * Paid Vacation * Floating Days * Employee Assistance Program ... Managing all aspects of the local retail branch * Mentoring and growing your core team, recognizing ...

Cargill

Licensed Millwright - Case Ready

Guelph, ON

CA$41/hr

Short Term Disability * Medical and Vision Coverage * Company DC Pension Plan * 2 Paid personal days off * Employee Assistance Program (EAP) * Employee Beef Purchase Discount Plan * Employee ...

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Short Term Disability Case Manager information

What does a short term disability case manager do?

A Short Term Disability Case Manager is responsible for overseeing and coordinating the claims process for employees who are temporarily unable to work due to illness or injury. They review medical documentation, communicate with claimants, healthcare providers, and employers, and ensure that claims are processed efficiently and in compliance with regulations. Their goal is to support claimants through their recovery while managing the employer’s short term disability policies and ensuring fair decisions are made about benefits eligibility.

What are some common challenges faced by short term disability case managers, and how can they be managed effectively?

Short Term Disability Case Managers often face challenges such as balancing a high caseload, ensuring timely communication with both claimants and healthcare providers, and navigating complex medical and legal documentation requirements. Effective organization, clear communication, and a strong understanding of disability policies are crucial for success in this role. Many employers provide ongoing training and utilize case management software to streamline processes, which can help Case Managers stay on top of deadlines and deliver quality support to claimants.

What are the key skills and qualifications needed to thrive as a short term disability case manager, and why are they important?

To thrive as a Short Term Disability Case Manager, you need knowledge of disability claims processes, medical terminology, and a relevant degree or experience in insurance, healthcare, or case management. Familiarity with claims management systems, Microsoft Office Suite, and sometimes certification such as Certified Case Manager (CCM) is valuable. Exceptional organizational skills, empathy, and effective communication help build trust with clients and coordinate with healthcare providers. These skills ensure accurate claim evaluation, regulatory compliance, and positive client outcomes during challenging times.

What is the difference between Short Term Disability Case Manager vs Long Term Disability Case Manager?

AspectShort Term Disability Case ManagerLong Term Disability Case Manager
CredentialsTypically requires a bachelor's degree in healthcare, social work, or related field; certifications like CRC or CDMS are commonSimilar credentials as short term, often requiring experience in disability or insurance claims
Work EnvironmentOffice-based, handling claims for short-term disability benefits, often with regular hoursSimilar environment, managing long-term claims, sometimes with more complex case management
Employer & IndustryInsurance companies, third-party administrators, healthcare providersInsurance companies, disability management firms, healthcare organizations

While both roles involve managing disability claims, Short Term Disability Case Managers focus on temporary, short-duration claims, whereas Long Term Disability Case Managers handle more complex, long-term cases. The skills, credentials, and work environments are quite similar, but the scope and duration of cases differ.

What job categories do people searching Short Term Disability Case Manager jobs in Waterloo, ON look for?

The top searched job categories for Short Term Disability Case Manager jobs in Waterloo, ON are:

What cities near Waterloo, ON are hiring for Short Term Disability Case Manager jobs?

Cities near Waterloo, ON with the most Short Term Disability Case Manager job openings:

Short Term Disability Case Manager jobs near you
Infographic showing various Short Term Disability Case Manager job openings in Waterloo, ON as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 25% Part Time, 2% Contract, and 1% Nights. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution.

Student, Disability Case Associate (Winter 2027)

Sunlife Group of Companies

Waterloo, ON • Hybrid

Full-time

Medical, Life

Posted 15 days ago

Job description

At Sun Life,we'redriven by our Purpose: helping our Clientsachieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.


Our student and new graduate programs offer a chance to explore Sun Life from the inside. You'll make a difference in the lives of our customers and communities, while building the skills and experience that allow you to grow in a meaningful and rewarding way.


Job Description:

Length of Term: January to April 2027 (4 months)

Please note: This opportunity is available to students with a graduation date of April 2027 or later

Are you passionate about health care and interested in contributing to the health of Canadians? As a leading provider of health benefits in Canada, Sun Life supports the health care needs of millions of Canadians. In Group Life & Disability, our mandate is to support our Clients, both employees and employers, in the relentless pursuit of better health.

We are responsible for managing disability claims to resolution. This includes:

  • Determining eligibility to disability benefits

  • Implementing the right interventions to support timely recovery and return to work

  • Supporting Clients during the absence and return to work period

What will you do?

  • Use the knowledge and medical concepts you have learned to support Disability Case Managers in managing their disability claims, working in partnership with them to help them bring their files to resolution

  • Conduct telephone interviews to obtain information to ensure complete understanding of the absence and types of support required to assist with return to work planning

  • Engage clients through open and respectful verbal and written communication to understand the medical, social and personal dimensions of their workplace absence

  • Identify and assess medical and non-medical influencing factors pre and post disability, functional capability, restrictions and limitations to better understand what support is needed to get plan members back to work

  • Collaborate with the Disability Case Managers on developing and maintaining outcome-focused case management plans to help plan members return to work

What do you need to succeed?

  • Passionate: You are eager to understand the impact of different diagnoses (musculoskeletal, cardiac, mental health, etc.) on the lives of the plan members

  • Curious: You want to understand the complete story and have a passion for improving the health and well-being of Canadians

  • Analytical: You are detail oriented, you ask the right questions to uncover the information and are thorough in your pursuit

  • Proactive and Innovative: You love being busy and thrive with variety in your work, you see opportunities where others don't see solutions and you are good at thinking "outside the box"

  • Great communicator: You have the client at heart, you listen and you demonstrate empathy through written and verbal communication

  • Resourceful and Collaborative : You may not have all the answers, but you can figure out how to get them and will work collaboratively across teams to meet our clients' needs

  • Teamwork: You are caring at heart and are open to collaborating continually with your colleagues to serve our clients in exceptional ways

  • Resilient: You are able to handle and overcome difficult and stressful situations and take these situations as learning opportunities

What is in it for you?

  • A friendly, collaborative, and inclusive culture where you're an innovator and trusted partner

  • An environment of continuous learning and improvement

  • We're honoured to be recognized as a 2026 Best Workplaces in Canada by Great Place to Work Canada

  • Ability to work in a dynamic, collaborative environment where you are encouraged to share your ideas and learn new skills

  • Sustainability commitments to create a cleaner, more inclusive and sustainable future for our communities


The Base Pay range is for the primary location for which the job is posted for. The Base Pay which you will be considered for will vary depending on the Campus program you are selected for.


Eligible Sun Life employees for various Campus Graduate programs will also participate in various incentive plans, payment under which is discretionary and subject to individual and company performance


Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.


Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.


We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.


We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.


We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.


Job Category:

Temporary Employee

Posting End Date:

04/09/2026

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