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Case Manager Jobs in Waterloo, ON (NOW HIRING)

Wawanesa Insurance

Senior Case Manager

Kitchener, ON · Hybrid

CA$70K - CA$80K/yr

Qualifications * 3 - 5 years experience working in a Disability Case Management position. * Post-secondary degree/diploma in a medical or related field preferred. * Demonstrated advanced skills with ...

ALINE GREETINGS LLC

WAREHOUSE CASE RECEIVER

Brantford, ON · On-site

CA$18 - CA$18.50/hr

This position will report directly to the Warehouse Assistant Manager in our Brantford, ON location. Job Overview The case warehouse team member is responsible for receiving inventory into our ...

Manulife

Elite Inforce Case Coordinator

Waterloo, ON · Hybrid

CA$51K - CA$86K/yr

Manulife's Individual Insurance team currently has an opportunity for an Elite Case Coordinator ... Must be adaptable and capable of handling ongoing change management. Possess the ability to ...

Region of Waterloo

Supervisor, Home Child Care

Waterloo, ON · On-site

CA$93K - CA$116K/yr

Coordinates daily case management program activities, ensuring client needs are met through appropriate and timely referrals by staff to contracted caregivers. Consults with staff on program policies ...

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Case Manager information

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$10

$19

$32

How much do case manager jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for case manager in Waterloo, ON is $19.19, according to ZipRecruiter salary data. Most workers in this role earn between $15.02 and $20.62 per hour, depending on experience, location, and employer.

What is a case manager?

Case managers are professionals who coordinate and manage support services for individuals in need, such as patients, clients, or social service recipients. They assess clients’ needs, develop care plans, and connect them with appropriate resources to improve their well-being. Case managers often work in healthcare, social services, or mental health settings and act as advocates to ensure clients receive comprehensive and effective support. Their goal is to help clients achieve the best possible outcomes through continuous monitoring and adjustment of care plans.

What do case managers do?

A case manager is a patient care professional who assesses and oversees a patient’s or client’s complete case. Case managers coordinate the many providers involved in a patient’s or client’s care. Depending on the particular position, this may mean coordinating social services, rehabilitation and therapy services, home healthcare, in-patient care, and more. Above all, case managers see that the needs of their patients' or clients' are understood clearly and met as best they can be.

What are the key skills and qualifications needed to thrive as a case manager, and why are they important?

To thrive as a Case Manager, you need strong organizational skills, a background in social work or a related field, and typically a bachelor's degree or relevant certification such as CCM (Certified Case Manager). Familiarity with case management software, electronic health records, and documentation systems is essential for managing client information efficiently. Outstanding communication, problem-solving, and empathy are vital soft skills for building trust and advocating for clients' needs. These competencies are crucial to coordinating resources, ensuring client well-being, and achieving successful outcomes in complex cases.

How does a case manager typically collaborate with other professionals to support clients?

Case Managers frequently work as part of a multidisciplinary team that may include social workers, healthcare providers, mental health professionals, and community resource coordinators. Regular communication and coordination are essential, as Case Managers often organize case conferences, share client progress updates, and advocate for client needs across various services. Collaborating effectively ensures that clients receive comprehensive and cohesive support, making teamwork and strong interpersonal skills critical for success in this role.

What is the difference between Case Manager vs Social Worker?

AspectCase ManagerSocial Worker
Required CredentialsCertification (e.g., CCM), relevant degreesDegree in social work (BSW, MSW), licensure
Work EnvironmentHealthcare facilities, community agencies, insurance companiesHospitals, schools, social service agencies
Employer & IndustryHealthcare, insurance, social servicesPublic and private social service organizations
Common Search/ComparisonFocus on care coordination and resource managementFocus on counseling, advocacy, and social support

While both roles involve supporting individuals in need, Case Managers primarily coordinate care and resources within healthcare and social service settings, often requiring certification. Social Workers provide counseling, advocacy, and emotional support, typically holding social work degrees and licensure. Understanding these differences helps in choosing the right career path or job search focus.

Is a case manager a hard job?

A case manager's job can be challenging as it involves managing complex client needs, coordinating services, and handling emotional situations. The role requires strong communication, organization, and problem-solving skills, and may involve working under pressure or with difficult cases.
More about Case Manager jobs

What are the most commonly searched types of Case jobs in Waterloo, ON?

The most popular types of Case jobs in Waterloo, ON are:

What job categories do people searching Case Manager jobs in Waterloo, ON look for?

The top searched job categories for Case Manager jobs in Waterloo, ON are:

What cities near Waterloo, ON are hiring for Case Manager jobs?

Cities near Waterloo, ON with the most Case Manager job openings:

Case Manager jobs near you
Infographic showing various Case Manager job openings in Waterloo, ON as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,917 per year, or $19.2 per hour.

Senior Case Manager

Wawanesa Insurance

Kitchener, ON • Hybrid

CA$70K - CA$80K/yr

Full-time, Part-time

Retirement, PTO

Posted 13 days ago

Job description

Job ID: 10273 


Employment Type: Existing Role

Work Environment: We offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work. You may work from any of the following locations: Winnipeg, MB; Wawanesa, MB; Vancouver, BC; Calgary, AB; Edmonton, AB; Lethbridge, AB; Toronto (North York), ON; Kitchener, ON; Ottawa, ON; Montreal, QC; Quebec City, QC, Moncton, NB; Dartmouth; NS. 

Working Business Language: English 
 

Salary: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan. 
 

The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. The salary offered is estimated to be within the following range: $70,000 - $80,000. Candidates with salary expectations outside of the range are still encouraged to apply.

About The Wawanesa Mutual Insurance Company
Founded in 1896, The Wawanesa Mutual Insurance Company is one of Canada's largest mutual insurers, 100% owned by its members, with more than $4.1 billion in annual revenue and $12.5 billion in assets. Headquartered in Winnipeg, Wawanesa is the parent company of Wawanesa Life, which provides life insurance solutions throughout Canada, and Western Financial Group, a leading national distributor of personal and business insurance. In March of 2026, Wawanesa entered into an agreement to acquire Everest Insurance Company of Canada to strengthen its commercial insurance capabilities and advance its long-term growth strategy.


Wawanesa proudly serves more than 1.8 million members and we are home to more than 3,000 employees across Canada. The company actively gives back to organizations that strengthen communities, donating more than $4 million annually to charitable organizations, including more than $2 million each year in support of people on the front lines of climate change. Learn more at wawanesa.com.

We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.

Job Overview

In this role, you'll take ownership of complex Short-Term Disability, Long-Term Disability, and/or Disability Income claims across our Group and Individual business, helping drive great outcomes for our customers and supporting Wawanesa's continued success. You'll bring your expertise to high-impact files, including escalations, complaints, litigation, and other sensitive or complex claims matters, partnering with internal teams and external stakeholders to move cases forward with care, clarity, and sound judgment. 

Job Responsibilities

  • Review, assess and render decisions on disability and other claims through the development of claims management strategies to bring claims to succession resolutions.
  • Conduct complex investigations as required on existing case files.
  • Collaborate with clients and claimants, reinsurers, medical practitioners and providers to obtain claims documentation, provide updates as to claims status and respond to inquiries.
  • Review complex and differing policy wordings to ensure decisions are made within the policy's scope.
  • Communicate decisions verbally and in writing in an effective and courteous manner.
  • Address claims escalations, complaints, and/or claims litigation to a successful resolution.
  • Coordinate rehabilitation and other services to assist with successful return to work, including complex programs with multiple providers.
  • Maintain records of individual workload and claims adjudication.
  • Respond to claimant or other inquiries within company service standards.
  • Will perform other duties as assigned.
Qualifications
  • 3 - 5 years experience working in a Disability Case Management position.
  • Post-secondary degree/diploma in a medical or related field preferred.
  • Demonstrated advanced skills with Microsoft Office, including Excel and Sharepoint.
  • Excellent ability to interpret and apply contract wordings.
  • Strong deadline and time management.
  • Strong organizational and prioritization skills while maintaining service standards.
  • Demonstrated customer service orientation, with empathetic approach.
  • Strong attention to detail with the ability to identify relevant information and potential impacts.
  • Strong communication and negotiation skills, with the ability to communicate at the right level for the intended audience, including internal and external customers through written or verbal communication.
  • Ability to handle sensitive information while following confidentiality guidelines/legislation.
  • Proficiency in both languages (English and French) is an asset.


Diversity Equity, Inclusion& Belonging
At Wawanesa, we are committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people - this is supported by having a representative workforce.

We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender-diverse and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas. 
 

We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process, please reach out in confidence to jobs@wawanesa.com.
 

All Wawanesa job applicants are subject to Wawanesa's Privacy Policy.

Please note that the recruitment process for this position may involve the use of AI tools to screen, assess, or select applicants. All final decisions are taken or reviewed by human recruiters and human hiring leaders in compliance with all applicable legislation.  
 

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