Case Manager Jobs in Waterloo, ON (NOW HIRING)

Type of Position: 

Full Time 

Location: 

Office Location - 809 Wellington St. N. Unit 2, Kitchener, ON 

Seeking candidates located in Waterloo Region, GTA, and surrounding areas! 

Benefits: 

RRSP with employer match, mileage reimbursement, health/dental/vision package (day-1 and employer-paid premiums!), wellness benefit, learning & development opportunities, paid vacation, personal days and sick days 

Salary Range: 

$95k - $115k* CAD Base Salary + $50k Variable (Uncapped)  

*Individual placement within the salary range will be based on experience, skills, market data, and internal equity considerations 

The Company 

At Intellijoint Surgical, we develop innovative technologies that help surgeons improve outcomes and enhance patients' lives. Our solutions are used in operating rooms around the world to support greater precision during hip and knee replacement procedures. With more than 80,000 surgeries completed using our technology, we continue to leverage real-world insights from surgeons and patients to advance orthopedic care. We are looking for a Sales Manager, Canada to help accelerate our growth and expand access to our innovative technology across the country. 

The Position 

Reporting to the CEO, the Sales Manager, Canada will lead Intellijoint Surgical's growth across Canada. You will drive revenue growth, expand market adoption, develop a high-performing sales team, and build strategic partnerships across the healthcare ecosystem. This is a hands-on leadership role for an ambitious sales leader who thrives in complex healthcare environments and is passionate about bringing innovative technology to surgeons and their patients 

What You Will Do: 

Lead Strategic Sales Growth: 

• Lead and/or manage complex selling activities, including capital equipment sales cycles involving multiple decision-makers, hospital procurement teams, and contract approval/renewal processes 

• Generate new business opportunities through strategic prospecting, targeted sales outreach, and customer engagement that drives adoption and market expansion. 

• Own the full sales lifecycle from lead generation and opportunity development through contract execution, implementation, and long-term account growth 

• Develop and maintain a robust sales pipeline, translating market opportunities into accurate forecasts, business reviews, and revenue growth strategies. 

Recruit, Develop, & Lead a High-Performing Team: 

• Recruit, onboard, mentor, and develop Business Development Associates, strengthening sales capabilities, case coverage, and customer engagement across Canada. 

• Provide ongoing coaching, performance management, and professional development to help the team achieve regional objectives while delivering an exceptional customer experience. 

• Guide and support external partners to ensure alignment with business goals, customer expectations, and commercial performance standards. 

Build Strategic Healthcare & Government Partnerships:

• Develop strong relationships with surgeons, hospital leaders, healthcare administrators, government ministries, and healthcare agencies to expand market access and product adoption. 

• Deliver a consultative, value-based selling approach that influences clinical and non-clinical stakeholders while helping customers navigate change and adoption. 

• Identify, establish, and manage strategic partnerships that support revenue growth, market expansion, and innovative care delivery models across public and private healthcare systems in Canada. 

Drive Customer Success & Clinical Excellence:

• Become a trusted expert in Intellijoint Surgical’s technology, providing surgical case coverage, technical support, and hands-on guidance during product implementation and initial procedures. 

• Educate and train physicians, hospital staff, and clinical teams through 1:1 sessions, in-services, workshops, and educational programs that promote safe and effective product use. 

• Partner closely with customers, Marketing, and R&D to gather feedback, share market insights, improve customer outcomes, and inform future product and commercial strategies. 

• Deliver exceptional support to customers while driving utilization, retention, and expansion within approved accounts and healthcare networks. 

What You Will Bring: 

Sales & Commercial Leadership:

• 7+ years of sales experience with a proven track record of exceeding targets and driving growth 

• Experience in medical devices, medtech, orthopaedics, or a related healthcare industry 

• Exposure to both direct (employee) and distributor sales models is an asset 

Strategic Influencing & Relationship Building: 

• Skilled at navigating complex healthcare environments and influencing clinical, administrative, procurement, and government stakeholders. 

• Strong business acumen, communication, and presentation skills with the ability to articulate clinical and economic value. 

Leadership, Adaptability & Execution:

• Proven ability to coach and develop a high-performing team while driving accountability and results. 

• Resilient, adaptable, and comfortable making decisions in fast-paced, evolving environments. 

Clinical & Technical Aptitude:

• Strong technical aptitude with the ability to learn quickly and present demos of advanced medical technologies 

• Operating room experience is preferred; knowledge of anatomy is an asset 

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Frequent 2-handed lifting of up to 40 lbs. from floor to chair/table and from one to another surface at approximately the same level 

• Sitting, standing and/or walking for up to eight plus hours per day 

• Environmental exposures include eye protection, infectious disease, and radiation 

• Ability to wear 7-9 lbs of lead for extended periods of time while in the Operating Room 

• Frequent bending/stooping, squatting and balance 

• Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus in relation to travel and operating a personal computer. 

• Ability to travel throughout the territory extensively with ease (must have access to a car) 

• Must be able to drive approximately 80% of the time within assigned territory 

• Availability to work evenings, weekends, and occasional overnight shifts as required. Business Development Associates handle the majority of on-call responsibilities. 

• Must have a valid driver's license and active vehicle insurance policy

Why Join Us? 

• It is unrealistic for us to believe we will find someone who fits this position 100% - interested? Apply! 

• Strong support towards career development and growth 

• Work on innovative products that improve surgical outcomes and enhance patients’ quality of life 

• Work alongside a highly talented and driven group of team members and colleagues organization-wide 

• Work in an environment with high transparency and collaboration along with lots of fun and social activities 

• Be ok with change and share in our excitement as we scale  

• Flexibility so that you can do your best both at work and outside of it 

Intellijoint Surgical is committed to creating an accessible and inclusive work environment. It is our policy to recruit and select applicants solely on the basis of their qualifications. We are an equal opportunity employer that hires talent regardless of age, race, creed, colour, religion, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, or any other status or condition protected by applicable law. 

Intellijoint Surgical encourages applications from all qualified candidates. Those in need of accommodation at any stage in the recruitment process should notify hr@intellijointsurgical.com. Any information received that relates to a candidate's accommodation needs will be addressed in a confidential manner. 

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