Director Workforce Management Remote Jobs in Springfield, VA

Senior Manager, Process Management - Capital One Shopping (Remote Eligible)

We are seeking a highly-talented and adaptable Senior Manager of Process Management to join the Capital One Shopping team, with a focus on scalable process enhancements and international expansion. The ideal candidate will have a passion for process development and problem solving.

The role will encompass a variety of areas and activities, including process development and risk management, control creation and testing and reporting/communications. You will create and modify processes while collaborating with smart and passionate leaders to influence results that have a direct impact on the company's bottom line. You will educate and gain buy-in from key stakeholders concerning the utilization of process to ensure appropriate execution each time. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic environment are essential to succeeding in this role. We're looking for a candidate who works well in the midst of rapid change and growth - flexibility, positive attitude, and strong communication skills are a must.

We believe that if we take care of our team, our team will take care of our customers. We strive to create opportunities for development and want to use our experience of scaling consumer companies to support your career growth. We value honesty and open debate, and have built our culture around a simple proposition - we solve hard problems so we can create delightful experiences for customers.

General Responsibilities:

• Influence, manage, and own process management activities required of Shopping including PLA/PRA assessments, process and control creation and validation, audit activities, etc.

• Serve as well-managed lead for Shopping's adherence to email governance, sanctions processes, external data sharing, and script governance.

• Support Shopping's well-managed agenda by leading risk assessments, problem solving to remediate issues, create efficiencies, and reduce risk

• Documenting risks, results, and issues and working with internal partners on remediation plans

• Partnering with Shopping team leads and enterprise partners, to ensure clear communication of project requirements

• Serve as point of contact for risk and audit partners

• Providing subject matter expertise on processes when representing the department in projects and other meetings

• Collaborate with Shopping team to advise on risk, process, and data management requirements and process for new intent, initiatives, and Enterprise requests

• Apply sound inquiry and analysis to make recommendations and decisions

• Be intellectually curious to question the obvious, explore options, and develop alternatives

Basic Qualifications:

• Bachelor's Degree or Military experience
• At least 2 years of experience in Process management
• At least 2 years of experience in Project management
• At least 2 years of experience in Relationship management

Preferred Qualifications:

• Master's Degree in Business Management, Process Management, Project Management, Risk Management, Communications, Computer Science or Information Systems
• At least 5 years of experience in Process management
• At least 5 years of experience in Project management
• At least 5 years of experience in Relationship management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $163,900 - $187,100 for Sr Manager, Process Management

New York, NY: $178,800 - $204,100 for Sr Manager, Process Management

Remote (Regardless of Location): $149,000 - $170,000 for Sr Manager, Process Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).