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Connectivity & Network Engineer (Contract)

San Jose, CA, United States (On-site)

Contract (1 year 3 months 5 days)

testing methodologies

itsm

DevOps & CI/CD

jira

rest apis

release management

The Cisco Licensing Support Lead (L2) is responsible for providing advanced technical support and operational oversight of Cisco licensing platforms, including Smart Licensing, Smart Accounts, and subscription-based systems. The role involves troubleshooting complex licensing issues, ensuring release readiness through end-to-end testing, and collaborating with network and infrastructure teams to align licensing with real-world deployments. The candidate will also drive analytics, reporting, and continuous improvement across Licensing Infrastructure & Operations (LIO).

Mandatory Requirements:

Strong hands-on experience with Cisco Smart Licensing, Smart Accounts, and CSSM

Proven experience in L2 support and escalation handling for licensing or network environments

Solid understanding of networking fundamentals (TCP/IP, DNS, HTTP/HTTPS, firewall, proxy)

Experience with Cisco platforms such as Catalyst, Nexus, ISR/ASR, SD-WAN (Viptela), ASA/FTD, WLC

Expertise in troubleshooting license registration, synchronization, and compliance issues

Experience in test lifecycle management (test case creation, BAT/UAT execution, regression testing)

Strong knowledge of incident management, root cause analysis, and defect triage

Ability to coordinate release readiness activities (risk assessment, rollback, validation)

Experience with tools like JIRA, test repositories, dashboards, and reporting tools

Good to Have:

Cisco certifications (CCNA / CCNP / CCIE)

Experience with automation (Python, REST APIs, Postman)

Exposure to cloud/SaaS-based licensing models and subscription platforms

Familiarity with DevOps/CI-CD pipelines and testing frameworks

Knowledge of data analytics, dashboarding tools (Power BI, Tableau)

ITIL certification or experience with ITSM processes

Experience working in large-scale enterprise or managed services environments

Understanding of network design, high availability, and feature licensing dependencies

The pay range that the employer in good faith reasonably expects to pay for this position is $35.43/hour - $55.37/hour. Our benefits include medical, dental, vision and retirement benefits.

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.