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Director Whatsapp Chat Jobs (NOW HIRING)

Meta

Director, Software Engineering

Menlo Park, CA · On-site

$271K - $347K/yr

... chat that transforms how users interact with our integrity systems. This is an opportunity to ... Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta ...

Flywheel

V102 - Bilingual Client Support Receptionist

$16 - $20.50/hr

Direct prospective client calls to the intake team when appropriate. * Gather initial information ... Use Google email, calendar, chat, and video tools for daily communication and scheduling.

Sendbird

Head of Information Security

San Mateo, CA · On-site

Delight.ai builds memory over time, learns preferences, and connects context across every channel-chat, SMS, email, voice, WhatsApp-without losing the thread. We're building AI that makes customers ...

Sendbird

Head of Information Security

San Mateo, CA · On-site

Delight.ai builds memory over time, learns preferences, and connects context across every channel--chat, SMS, email, voice, WhatsApp--without losing the thread. We're building AI that makes customers ...

Sendbird

Head of Information Security

San Mateo, CA · On-site

Delight.ai builds memory over time, learns preferences, and connects context across every channel-chat, SMS, email, voice, WhatsApp-without losing the thread. We're building AI that makes customers ...

Meta

Product Manager, Core Experiences

New York, NY

$173K/yr

... to direct, review, and help agents improve their work across the entire company. The ATA Product ... You'll obsess over user needs and feedback, ensure interfaces like chat and web are as simple and ...

Meta

Product Manager, Core Experiences

Menlo Park, CA

$173K/yr

... to direct, review, and help agents improve their work across the entire company. The ATA Product ... You'll obsess over user needs and feedback, ensure interfaces like chat and web are as simple and ...

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Director Whatsapp Chat information

What is the difference between Director Whatsapp Chat vs Customer Support Manager?

AspectDirector Whatsapp ChatCustomer Support Manager
Required CredentialsExperience in digital communication, leadership skills, knowledge of WhatsApp Business APICustomer service experience, communication skills, leadership abilities
Work EnvironmentDigital platforms, remote or office-based, focus on messaging channelsCall centers, offices, or remote, focus on customer interactions
Employer & Industry UsageTech companies, e-commerce, customer engagement teamsRetail, service industries, any customer-facing business
Search & Comparison IntentUnderstanding leadership roles in WhatsApp communicationManaging customer support teams and operations

The Director Whatsapp Chat typically oversees digital messaging strategies and leadership in WhatsApp communication channels, focusing on high-level management and strategic planning. In contrast, the Customer Support Manager handles daily customer interactions, team supervision, and service quality. Both roles require communication skills but differ in scope, responsibilities, and work environment.

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Infographic showing various Director Whatsapp Chat job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 12% Part Time, 1% Temporary, and 1% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution.

Director, Software Engineering

Facebook App

Menlo Park, CA

$271K/yr

Full-time

Re-posted 27 days ago

Meta rating

7.8

Company rating: 7.8 out of 10

Based on 45 frontline employees who took The Breakroom Quiz

138th of 247 rated software companies

Job description

Meta is seeking a Director of Software Engineering to lead the CI Care organization within Integrity, focused on building user-facing experiences that keep our platforms safe. In this role, you will lead an organization across multiple teams including User Reporting, User Appeals, Business Appeals and Community Notes, spanning Menlo Park and London. You will drive the technical vision and execution for the Integrity related user experiences including AI-driven user chat that transforms how users interact with our integrity systems. This is an opportunity to combine deeply technical front-end expertise and AI know-how with organizational leadership, delivering user experiences at massive scale while advancing Meta's mission to protect our community.
Director, Software Engineering Responsibilities:
  • Define and drive the engineering strategy for CI Care's user-facing integrity products, including the AI-driven chat experience initiative.
  • Lead an organization of approximately 45 people across User Reporting, User Appeals, Business Appeals and Community Notes teams spanning Menlo Park and London.
  • Drive technical excellence in front-end engineering and user experience across all team deliverables
  • Build and scale the engineering organization by attracting, developing, and retaining engineering leaders (M2s) and senior individual contributors
  • Partner with product, design, and data science leadership to shape roadmaps that enhance user experience while removing bad actors from the platform
  • Champion AI/ML integration into user-facing integrity experiences, particularly the chat experience initiative
  • Manage distributed teams across multiple geographies, ensuring effective collaboration between MPK and London-based reports
  • Establish a self-reinforcing team culture that values engineering craft, operational excellence, and continuous improvement
  • Drive org health by proactively diagnosing and addressing issues surfaced through team feedback, attrition signals, and manager effectiveness data
  • Represent engineering perspective in executive-level planning and strategic decision-making for Integrity initiatives

Minimum Qualifications:
  • 10+ years of experience in software engineering, with a focus on front end or UI development
  • 7+ years of engineering management experience, including managing engineering managers
  • Track record of building and scaling engineering organizations, including recruiting, developing, and managing the performance of engineers and engineering leaders
  • Experience establishing technical strategy and roadmaps across multiple teams with demonstrated ability to drive execution against them
  • Experience forming cross-functional partnerships across product, design, and data science to deliver large-scale engineering outcomes

Preferred Qualifications:
  • Experience leading engineering teams through significant platform or tooling transitions, including the adoption of AI-augmented development workflows
  • Experience managing distributed or geographically dispersed engineering organizations
  • Track record of contributing to org-wide or company-wide initiatives such as recruiting programs, engineering culture, or site leadership efforts

About Meta:
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@meta.com.
$271,000/year to $347,000/year + bonus + equity + benefits
Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.

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