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Director Whatsapp Chat Jobs (NOW HIRING)

Meta

Director, Software Engineering

Menlo Park, CA · On-site

$271K - $347K/yr

... chat that transforms how users interact with our integrity systems. This is an opportunity to ... Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta ...

100 Shift4 Payments, LLC

$140 - $180/hr

The Lead Engineer partners closely with the Director of Contact Center Technology to translate ... Experience implementing WhatsApp, SMS, Web chat, or other digital engagement channels.

Sendbird

Head of Information Security

San Mateo, CA · On-site

Delight.ai builds memory over time, learns preferences, and connects context across every channel-chat, SMS, email, voice, WhatsApp-without losing the thread. We're building AI that makes customers ...

Sendbird

Head of Information Security

San Mateo, CA

Delight.ai builds memory over time, learns preferences, and connects context across every channel-chat, SMS, email, voice, WhatsApp-without losing the thread. We're building AI that makes customers ...

Sendbird

Head of Information Security

San Mateo, CA · On-site

Delight.ai builds memory over time, learns preferences, and connects context across every channel--chat, SMS, email, voice, WhatsApp--without losing the thread. We're building AI that makes customers ...

Flywheel

V105 - Immigration Administrative Assistant

$1.1K - $1.2K/wk

Conduct legal research as directed by attorneys * Draft legal documents, recommendation letters ... MyCase Docketwise Elevate Google Gmail Google Calendar Google Chat Work Shift: 9:00 AM - 6:00 PM ...

Meta

Product Manager, Core Experiences

New York, NY

$173K/yr

... to direct, review, and help agents improve their work across the entire company. The ATA Product ... You'll obsess over user needs and feedback, ensure interfaces like chat and web are as simple and ...

Meta

Product Manager, Core Experiences

Menlo Park, CA

$173K/yr

... to direct, review, and help agents improve their work across the entire company. The ATA Product ... You'll obsess over user needs and feedback, ensure interfaces like chat and web are as simple and ...

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Director Whatsapp Chat information

What is the difference between Director Whatsapp Chat vs Customer Support Manager?

AspectDirector Whatsapp ChatCustomer Support Manager
Required CredentialsExperience in digital communication, leadership skills, knowledge of WhatsApp Business APICustomer service experience, communication skills, leadership abilities
Work EnvironmentDigital platforms, remote or office-based, focus on messaging channelsCall centers, offices, or remote, focus on customer interactions
Employer & Industry UsageTech companies, e-commerce, customer engagement teamsRetail, service industries, any customer-facing business
Search & Comparison IntentUnderstanding leadership roles in WhatsApp communicationManaging customer support teams and operations

The Director Whatsapp Chat typically oversees digital messaging strategies and leadership in WhatsApp communication channels, focusing on high-level management and strategic planning. In contrast, the Customer Support Manager handles daily customer interactions, team supervision, and service quality. Both roles require communication skills but differ in scope, responsibilities, and work environment.

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Infographic showing various Director Whatsapp Chat job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 83% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution.

Senior Customer Success Manager (Bilingual - English & Spanish)

Brevo

Austin, TX • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 17 days ago

Job description

At Brevo, we're not just building a CRM. With our technology, we're helping millions of organizations build lasting relationships with their customers.
 
From emails and SMS to WhatsApp, Chat, and Marketing Automation, our tools are intuitive, powerful, and built to scale with every ambition. We give businesses a clear view of the customer journey, so they can focus on what matters: connection.
 
As a certified B Corp, we're proud to grow with purpose, committed to high standards of social and environmental impact, not just performance.
 
Today, more than 500,000 businesses across 180 countries-from NGOs like Amnesty International to global brands like Carrefour, eBay, Louis Vuitton, and Michelin-trust Brevo to engage their audiences, cut through complexity, and deliver results. Our reliable technology and 75+ integrations help them create unparalleled customer experiences, without the usual tech headaches.
 
We recently exceeded 200m ARR and reached a major milestone by becoming a Unicorn, backed by strong growth and global expansion - and we're just getting started!

Our Customer Success team is at the heart of helping enterprise customers unlock the full value of the Brevo platform. As a trusted advisor, you'll own a portfolio of strategic customers from onboarding through renewal, driving adoption, retention, and long-term growth.

We're looking for a Senior Customer Success Manager to join our North American team and partner closely with our global Customer Success organization. If you're passionate about building lasting customer relationships, delivering measurable business outcomes, and making an impact in a fast-growing SaaS company, we'd love to hear from you.

Location: Austin, TX (Hybrid)

This role is based in our Austin office and requires employees to work onsite (3) days per week. The remaining workdays may be performed remotely, subject to business needs.

Professional proficiency in English and Spanish is required. This role supports customers across North America and Latin America, requiring the ability to communicate confidently with stakeholders at all levels in both languages.

Your impact at Brevo

  • Manage a strategic portfolio of new and existing customers, leading the customer lifecycle from onboarding through renewal and expansion.

  • Own customer outcomes by driving adoption, value realization, retention, and long-term growth across your portfolio.

  • Build trusted relationships with executive stakeholders delivering demos and training on Brevo's product.

  • Be a reliable advisor to your clients and help them reach their objectives.

  • Identify and execute expansion opportunities in partnership with Sales to maximize customer lifetime value.

  • Partner cross-functionally with Product, Marketing, Support, and Sales to advocate for customer needs and influence product roadmap and go-to-market initiatives.

  • Collaborate closely with the Sales and Customer Experience teams on a day-to-day basis.

  • Analyze portfolio performance and leverage Salesforce and customer health metrics to drive data-informed decisions.

  • Adopt a data-driven approach in the management of your portfolio.

Who you are

  • 5+ years of Customer Success, Account Management, or SaaS customer-facing experience, including ownership of strategic or enterprise customer relationships.

  • 3+ years of experience in CRM, Marketing Technology (MarTech), or B2B SaaS is strongly preferred.

  • Demonstrated success managing complex customer portfolios while consistently achieving renewal, retention, expansion, and customer satisfaction goals.

  • Experience engaging executive stakeholders (Director, VP) and influencing strategic business decisions.

  • Embrace AI as a productivity partner and actively seek opportunities to use it to improve efficiency, customer engagement, and business outcomes.

  • Strong commercial acumen with the ability to identify growth opportunities while delivering exceptional customer outcomes.

  • Highly analytical with experience using customer health metrics, Salesforce, and data to prioritize actions and measure success.

  • Excellent project management, presentation, negotiation, and communication skills in both Spanish and English. Additional languages are a plus.

  • Proven ability to collaborate across Sales, Product, Marketing, Support, Finance, and Operations to resolve complex customer challenges.

  • Self-starter who thrives in a fast-paced environment, demonstrates sound judgment, and takes ownership of outcomes.

Why You'll Love Working at Brevo
  • Grow your career in a fast-growing global company with opportunities to learn, develop, and make an impact.
  • Hybrid work environment with 3 days per week in our Austin office alongside a collaborative, international team.
  • Competitive benefits, including 100% employer-paid employee medical premiums, dental and vision coverage, WellHub membership, and paid parental leave. 
  • Work-life balance with 20 days of paid vacation and 12 holidays, a monthly lunch stipend, and regular team events.
  • Plan for your future with a 401(k) employer match.
  • Build global connections through collaboration and international team gatherings.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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