Director Web Operations Jobs (NOW HIRING)

WHO WE'RE LOOKING FOR
The Digital Operations Coordinator supports the day-to-day operations and project coordination of the Academy's core digital products: Grammy.com and affiliated websites, the GRAMMY One mobile app, and the Salesforce-based member portal. You will serve as the central coordination point across internal teams, external agencies, and cross-functional stakeholders, ensuring that projects stay on track, vendors are aligned, and the Digital Experience team can focus on strategy and product development.
In this hands-on execution and coordination role, you will function as an embedded project manager for the digital team, managing workflows, tracking timelines, coordinating stakeholder approvals, and handling operational tasks including web publishing, QA, and asset management. You will serve as the first line of defense for digital requests from across the organization and affiliated entities, triaging and resolving requests before escalating to the Director. You will partner closely with the Academy's web development agency, mobile app partner, and CRM consultant, as well as internal teams across Marketing, Membership, and Business Intelligence. You are highly organized, comfortable managing multiple workstreams simultaneously, and effective at working across departments in a matrixed organization.
WHAT YOU'LL DO

• Serve as the first point of contact for digital requests from affiliated organizations (MusiCares, Latin GRAMMY, Latin GRAMMY Cultural Foundation, Recording Academy departments). Triage incoming requests, assess scope, and either execute directly, route to the appropriate vendor or team member, or escalate to the Director of Digital Experience when strategic decisions are required.
• Coordinate day-to-day operations across the website, mobile app, and member portal.
• Manage project workflows using Airtable or similar tools: track timelines, milestones, deliverables, and stakeholder approvals.
• Serve as the primary coordination point with the web development agency, mobile app developer, CRM consultant, and other vendors.
• Support cross-functional intake meetings with Marketing, Membership, Editorial, MusiCares, Latin GRAMMY, and Advocacy teams.
• Handle web publishing tasks, QA, asset uploads, metadata management, and taxonomy maintenance in WordPress.
• Manage the logistics of cross-platform projects including scheduling, documentation, and stakeholder communications.
• Coordinate content and asset handoffs between internal teams and external agencies.
• Support the Director of Digital Experience by managing operational tasks that enable strategic focus.
• Escalate strategic, cross-functional initiatives to the enterprise PMO as appropriate.
• Other duties as assigned.

SKILLS & EXPERIENCE

• Bachelor's degree in communications, marketing, business, project management, or a related field.
• 2+ years of experience in digital project coordination, web operations, digital production, or a similar operational role.
• Experience in media, entertainment, music, or a non-profit organization preferred.
• Experience coordinating with external agencies or vendors in a digital or technology environment.
• Experience with project management tools such as Airtable, Asana, Monday.com, or similar platforms.
• Experience with CMS platforms (WordPress preferred) and basic web publishing workflows.
• Ability to perform quality assurance on web content including copy, links, images, and metadata.
• Familiarity with digital analytics tools (GA4, Google Search Console) a plus.
• Strong attention to detail with the ability to track and manage project documentation and status reporting.
• Excellent communication skills with the ability to work independently in a remote environment.
• Ability to work cross-functionally in a matrixed organization with multiple internal stakeholders.
• Strong organizational skills with the ability to manage multiple workstreams, deadlines, and stakeholders simultaneously.
• Willingness and availability for some travel as needed for periodic team meetings.

PHYSICAL DEMANDS FOR CERTAIN ROLES
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for long periods of time, and work at a computer for long periods of time.
SALARY AND BENEFITS
The starting rate for this position is $30.97 to $34.05 per hour, benchmarked against industry standards. Rates for positions required to be in specific geographic locations reflect the corresponding labor market.
The actual offer extended will depend on the candidate's experience, qualifications, and the role's requirements and will include our comprehensive benefits package (with medical, dental, and vision coverage, a 401k match, generous paid time off, and more). Click here for an overview of our company benefits.
Explore our career opportunities to join a team that values creativity, innovation, and diversity.
ABOUT THE RECORDING ACADEMY AND ITS AFFILIATES
RECORDING ACADEMY
The Recording Academy represents the voices of performers, songwriters, producers, engineers, and all music professionals. Dedicated to ensuring the recording arts remain a thriving part of our shared cultural heritage, the Academy honors music's history while investing in its future through the GRAMMY Museum, advocates on behalf of music creators, supports music people in times of need through MusiCares, and celebrates artistic excellence through the GRAMMY Awards-music's only peer-recognized accolade and highest achievement. As the world's leading society of music professionals, we work year-round to foster a more inspiring world for creators.
LATIN RECORDING ACADEMY
The Latin Recording Academy is an international, membership-based organization comprised of Spanish- and Portuguese-speaking recording artists, musicians, songwriters, producers and other creative and technical recording professionals. The organization is dedicated to improving the quality of life and cultural condition for Latin music and its makers. In addition to producing the Latin GRAMMY Awards to honor excellence in the recorded arts and sciences, The Latin Recording Academy provides educational and outreach programs for the Latin music community either directly or through its Latin GRAMMY Cultural Foundation.
LATIN GRAMMY CULTURAL FOUNDATION
The Latin GRAMMY Cultural Foundation is a charitable organization established by the Latin Recording Academy in 2014. The organization is dedicated to creating opportunities for the next generation of Latin music creators through scholarships, educational programs, grants, and access to creators and industry executives.
MUSICARES
A friend and ally of the music community, MusiCares was established by the Recording Academy to safeguard the health and well-being of all music people. A four-star charity and safety net in times of need, MusiCares offers confidential preventative, recovery, and emergency programs to address financial, medical, and personal health issues. Through the generosity of our donors and volunteer professionals, our dedicated team works across the country to ensure the music community has the resources and support it needs.
GRAMMY MUSEUM
The GRAMMY Museum is a nonprofit organization dedicated to celebrating and exploring music from yesterday and today to inspire the music of tomorrow through music preservation, education, exhibitions, and public programming and aims to create a world in which shared love of music sparks curiosity, creativity, and community. Programs include GRAMMY in the Schools education programs that are offered year-round for students, teachers, and schools throughout the United States.
EQUAL OPPORTUNITY
The Recording Academy, its affiliates, and the music industry have a strong culture of inclusion and respect for everyone. The Recording Academy makes intentional, courageous, and principled decisions for stronger business outcomes and ensures that all creators and professionals live and work in a fair and safe environment. It is the Recording Academy's policy to provide equal employment opportunities for all applicants and employees. The Recording Academy does not discriminate on the basis of race (nor traits historically associated with race, including, but not limited to hair texture and protective hairstyles), color, religion (including religious dress and grooming), creed, sex (including pregnancy, childbirth or related medical conditions), national origin, ancestry, age, physical disability, mental disability, medical condition, family care status, military or veteran status, marital status, sexual orientation, gender, gender identity, gender expression, genetic information or any other characteristic protected by law. The Recording Academy will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship to the Recording Academy. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, access to benefits and training, recruitment, hiring, transfer, and social and recreational programs.