Director Web Operations Jobs in Illinois (NOW HIRING)

Building trusted markets - powered by our people
At Cboe Global Markets, we inspire our people to solve complex challenges together because what we do matters. We provide the financial infrastructure that powers the global economy. As a leading provider of market infrastructure and tradable products, Cboe delivers cutting-edge trading, clearing and investment solutions to market participants around the world.
We're building meaningful ways to support professional and personal development while strengthening the trust we've earned as a global market leader. Our teams are empowered to share ideas, actively pursue them and bring on a challenge. As champions of internal mobility and access to opportunity, we encourage our people to "go for it" and equip our managers with the training to coach their teams to the next level. We strive to provide employees a safe space to network, share ideas and create opportunities.
PLEASE NOTE: To support strong partnership and team connection, this role follows a four day in office work model.
Location Overview
Cboe HQ is located in the historic Old Post Office district, it's a landmark that blends classic architecture with modern amenities. The building features expansive spaces with high ceilings and large windows, offering an abundance of natural light and panoramic views of the city skyline and the Chicago River.
With its prime location in the heart of downtown, the OPO Building provides easy access to major transportation hubs, including Union Station and multiple CTA lines, making it convenient for commuters. The building is home to a variety of amenities, including restaurants, a fitness center, and collaborative workspaces, creating a vibrant and dynamic work environment in one of Chicago's most iconic areas.
Role Overview
The Director, Web Product Management will own the strategy, architecture, and day to day operations of our web content management platform. This role is the senior-most technical and strategic owner of our CMS ecosystem (Contentful), responsible for ensuring the platform scales to support a complex, multi-audience global financial exchange - spanning brand, our core businesses, and regional sites. This individual will bridge marketing, IT, and external development partners, translating business requirements into platform capabilities while driving governance, personalization, and content operations maturity.
Your responsibilities will be

• Own the end-to-end strategy and roadmap for Cboe's CMS platform, ensuring it meets the needs of a multi-audience digital ecosystem.
• Serve as the primary business and technical liaison between Marketing, IT, and external development/implementation partners
• Define and enforce content architecture, taxonomy, and governance standards across business units to ensure consistency, scalability, and reusability
• Be the lead and evangelist for personalization and A/B testing
• Lead evaluation and implementation of platform capabilities, including workflow automation
• Partner with Legal, Compliance, and IR stakeholders to ensure platform architecture supports regulatory and disclosure requirements specific to a financial exchange
• Manage vendor relationships, licensing, and contract negotiations for CMS and adjacent martech tools
• Oversee contractors/agency partners responsible for content operations and updates
• Establish KPIs and reporting to measure platform performance, content efficiency, and business impact
• Drive change management and training to increase adoption and self-sufficiency across content-owning teams
• Stay ahead of CMS/martech trends and advise executive stakeholders on platform investment decisions

The ideal candidate has

• 10+ years of experience in web platform ownership / product management, digital marketing technology, or content strategy, with at least 4+ years in a leadership role
• Deep hands-on experience with enterprise CMS platforms (Contentful strongly preferred); familiarity with headless/composable architecture
• Track record of managing complex, multi-stakeholder web ecosystems - ideally in financial services, regulated industries, or large enterprise environments
• Strong understanding of content architecture, taxonomy design, and personalization strategy
• Experience partnering with engineering/IT teams and managing external agency or contractor relationships
• Excellent executive communication skills; able to translate technical platform decisions into business rationale for senior leadership
• Proven ability to build business cases, manage budgets, and justify headcount/vendor investment
• Bachelor's degree required; advanced degree a plus
• Preferred Experience in financial markets, exchanges, or highly regulated industries
• Familiarity with Contentful specifically, including enterprise pricing models and integrations
• Experience standing up governance frameworks for a growing marketing organization

Benefits and Perks of working for Cboe Global Markets
We value the total wellbeing of our people - including health, financial, personal and social wellness. We believe standard benefits like health insurance and fair pay are a given at any organization. Still, you should know we offer:

• Fair and competitive salary and incentive compensation packages with an upside for overachievement

• Generous paid time off, including vacation, personal days, sick days and annual community service days

• Health, dental and vision benefits, including access to telemedicine and mental health services

• 2:1 401(k) match, up to 8% match immediately upon hire

• Discounted Employee Stock Purchase Plan

• Tax Savings Accounts for health, dependent and transportation

• Employee referral bonus program

• Volunteer opportunities to help you give back to your communities

Some of our associates' favorite benefits and perks include:

• Complimentary lunch, snacks and coffee in any Cboe office

• Paid Tuition assistance and education opportunities

• Generous charitable giving company match

• Paid parental leave and fertility benefits

• On-site gyms and discounts to other fitness centers

• Paid Time Off

More About Cboe Global Markets
We're reimagining the future of the workplace by focusing on what matters most, our people. Our journey is an inclusive one. We're investing deeply in leadership programs and career development initiatives that ensure everyone has an equal chance to succeed.
We work with purpose, solving problems with ingenuity, collaboration, and a lot of passion. We're an engaged and excited team connecting markets across borders and embracing growth in all its forms to achieve incredible outcomes.
Learn more about life at Cboe on our website and LinkedIn.
Equal Employment Opportunity
We're proud to be an equal opportunity employer do not discriminate against any employee or applicant for employment based on any legally protected characteristic, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status. We are committed to fostering a workplace where all individuals are valued and respected.
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This position is not eligible for visa sponsorship. Candidates must be legally authorized to work in the United States without the need for employer sponsorship now or in the future.
Salary Ranges (applicable for US locations only)
At Cboe, we are committed to providing a competitive, transparent, and market-informed total rewards program. The anticipated base salary range for this role is $187,000-$242,000, with actual compensation determined by job-related factors such as skills, relevant experience, education, internal alignment, and location.
This role may also be eligible for annual incentive compensation and, where applicable, participation in Cboe's long-term equity programs.
Additional information about Cboe's total rewards program, including benefits and other compensation components, can be found here: Total Rewards at CBOE.
Any communication from Cboe regarding this position will only come from a Cboe recruiter who has a @cboe.com email or via LinkedIn Recruiter. Cboe does not use any other third party communication tools for recruiting purposes.