Director Web Operations Jobs in Rochester, NY (NOW HIRING)

New York, NY, United States

• Job Category Product Management
• Business Unit Corporate Sector
• Locations 237 Park Ave, New York, NY, 10017, US
• Job Schedule Full time

Job Description

Ignite your passion for product innovation by leading customer-centric development, inspiring solutions, and shaping the future with your strategic vision and influence. Here, you own the vision, strategy, and execution for the digital channels employees rely on every day. You turn employee insights into experiences that deliver measurable value, and you grow a team of talented product managers along the way.

As a Product Director in Employee Experience, you lead innovation through the development of products and features that delight customers. As a leader on the team, you leverage your advanced capabilities to challenge traditional approaches, remove barriers to success, and foster a culture of continuous innovation that helps inspire cross-functional teams create groundbreaking solutions that address customer needs. You set direction across the end-to-end product portfolio, align stakeholders, and drive delivery to maximize the employee experience and business outcomes.

In this role, you own the product vision, strategy, and execution for the employee web and mobile app products, staying deeply connected to employee insights and translating them into priorities that improve the experience. You partner closely with channel leadership to unify the operating model across web, mobile, and the Employee Assistant, and to define a clear, differentiated role for each channel within the broader employee experience ecosystem.

Job responsibilities

• Oversees the product roadmap, vision, development, execution, risk management, and business growth targets
• Leads the entire product life cycle through planning, execution, and future development by continuously adapting, developing new products and methodologies, managing risks, and achieving business targets like cost, features, reusability, and reliability to support growth
• Coaches and mentors the product team on best practices, such as solution generation, market research, storyboarding, mind-mapping, prototyping methods, product adoption strategies, and product delivery, enabling them to effectively deliver on objectives
• Owns product performance and is accountable for investing in enhancements to achieve business objectives
• Monitors market trends, conducts competitive analysis, and identifies opportunities for product differentiation
• Establishes and continuously refines the multi-quarter roadmap and prioritization framework for employee web and mobile app products
• Manages and develops a team of product managers, enabling high-quality delivery of incremental features with a clear focus on measurable end-user value
• Builds proactive partnerships across peer product teams, design, engineering, employee success, and business stakeholders to deliver against strategic priorities
• Creates and presents executive-facing materials, such as strategy narratives, roadmaps, and progress updates, to drive alignment, decisions, and sustained sponsorship
• Partners with channel leadership to unify the experience operating model and define differentiated roles for web and mobile app channels
• Ensures products are operated in compliance with applicable firmwide standards, controls, and governance requirements

Required qualifications, capabilities, and skills

• 8+ years of experience or equivalent expertise delivering products, projects, or technology applications
• Extensive knowledge of the product development life cycle, technical design, and data analytics
• Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Experience driving change within organizations and managing stakeholders across multiple functions
• Demonstrated people leadership experience, including managing and developing product managers
• Strong cross-functional leadership skills, with a track record of influencing without authority across design, engineering, operations, and business partners
• Exceptional executive communication skills, both written and verbal, including building crisp narratives for senior leadership
• Analytical and customer-centric approach to product development, using user insights and data to drive decisions

Preferred qualifications, capabilities, and skills

• Recognized thought leader within a related field
• Experience with employee-facing platforms, internal digital experiences, or multi-channel experience ecosystems
• Experience operating products within regulated or highly controlled environments, including governance and risk partnership
• Familiarity with modern mobile and web product delivery practices, including agile and iterative delivery, experimentation, telemetry, and release management

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit ourFAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

Human Resources plays a critical role in driving the employee experience, shaping the firm’s culture and building a diverse and inclusive workforce. We are a strategic partner to the business — working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.