Director User Research Jobs (NOW HIRING)

Position Summary...What you'll do...Role summary:
The Director, UX Design leads the development and execution of user experience strategies that enhance customer engagement and business value. This role drives user research, interaction design, and usability testing to deliver intuitive, scalable solutions aligned with strategic goals. Collaborating across functions, the Director fosters strong stakeholder partnerships and guides teams in continuous improvement efforts. By leveraging data-driven insights and emerging trends, this position ensures innovative, user-centered designs that meet evolving market needs while maintaining high standards of quality and operational excellence.
About the team:
Join Walmart’s award-winning design team dedicated to shaping the future of digital commerce globally. This team leads the evolution of Walmart.com and the Walmart mobile app by creating purposeful, user-centered experiences that simplify shopping and empower customers. Focused on strategic alignment, user research, and continuous improvement, the team collaborates across functions to deliver innovative solutions that enhance daily lives. By blending brand and system design, the team drives retail innovation with a commitment to excellence, accessibility, and impactful stakeholder engagement, ensuring seamless and confident shopping experiences for millions worldwide.
What you'll do:

• Lead the development and implementation of user experience strategies based on comprehensive user research and analysis.
• Collaborate with stakeholders to align UX design initiatives with business objectives and market trends.
• Oversee user discovery activities including interviews, surveys, and site visits to gather actionable insights.
• Drive the creation of interaction designs, prototypes, and visual design standards to ensure consistency and scalability.
• Manage cross-functional partnerships to foster collaboration and support strategic goals.
• Guide usability testing and iterate designs to enhance customer engagement and satisfaction.
• Promote continuous improvement by evaluating processes and integrating emerging UX methodologies.

What you'll bring:

• Extensive experience in user experience (UX) and user interface (UI) design, including user research, journey mapping, and prototyping.
• Proven ability to manage and engage stakeholders through effective communication, analysis, and strategic alignment.
• Strong knowledge of interaction and visual design principles, with expertise in creating scalable and consistent design solutions.
• Demonstrated leadership in driving continuous improvement processes and fostering collaboration across cross-functional teams.
• Skilled in synthesizing qualitative and quantitative research to inform design decisions and enhance customer engagement.
• Ability to develop and implement business strategies that align with organizational goals and customer needs.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $169,000.00 - $338,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in UI/UX design, graphic design, visual communication, product design, computer science, information technology, or related area and 6 years’ experience in UI/UX, interactive and visual design, electronics art, multimedia design, or related area. Option 2: 8 years’ experience in UI/UX, interactive and visual design, electronics art, multimedia design, or related area.
3 years’ supervisory experience.Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Design certification (for example, IDEOU - Foundations in Design Thinking Certificate), Driving product development in a user experience area, Master's degree in UI/UX Design, Interactive and Visual Design, Product Design, or related area, Related industry experience (for example, retail, supply chain, eCommerce, healthcare), UI/UX, Interactive and Visual Design, Electronics Art, Multimedia Design, or related area, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.Primary Location...850 Cherry Ave, San Bruno, CA 94066-3031, United States of AmericaWalmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.