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Director Title Operations Jobs in Virginia (NOW HIRING)

Heven AeroTech

Director of Operations

Sterling, VA · On-site

Title: Director of Operations Company: Heven AeroTech Location: Headquarters - Sterling, Virginia FLSA: Exempt About Our Company: At Heven AeroTech (Heven), we don't just believe in the power of ...

Heven AeroTech

Director of Operations

Sterling, VA · On-site

Title: Director of Operations Company: Heven AeroTech Location: Headquarters - Sterling, Virginia FLSA: Exempt About Our Company: At Heven AeroTech (Heven), we don't just believe in the power of ...

Heven AeroTech

Director of Operations

Sterling, VA · On-site

Title: Director of Operations Company: Heven AeroTech Location: Headquarters - Sterling, Virginia FLSA: Exempt About Our Company: At Heven AeroTech (Heven), we don't just believe in the power of ...

Carter Myers Automotive

Title Clerk - Automotive

Chester, VA · On-site

$16.75 - $21/hr

This role supports dealership operations by reviewing title work, resolving discrepancies, and ... direct stake in the company's success. Schedule: Monday-Friday, 8:00 AM - 5:00 PM What You'll Do

Carter Myers Automotive

Title Clerk - Automotive

Richmond, VA · On-site

$17.75 - $22.25/hr

This role supports dealership operations by reviewing title work, resolving discrepancies, and ... direct stake in the company's success. Schedule: Monday-Friday, 8:00 AM - 5:00 PM What You'll Do

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Director Title Operations information

What are the key skills and qualifications needed to thrive as a director of title operations?

To thrive as a Director of Title Operations, you need in-depth knowledge of title insurance, real estate law, and operational management, typically backed by a bachelor’s degree and extensive industry experience. Expertise with title production software, escrow systems, and regulatory compliance tools is essential, along with certifications like the ALTA National Title Professional (NTP) being advantageous. Outstanding leadership, strategic thinking, and strong communication skills help drive team performance and client satisfaction. These competencies are critical for ensuring efficient title processes, mitigating risk, and maintaining compliance in a dynamic real estate environment.

What is a director title operations?

A Director of Title Operations oversees the processes involved in property title services, ensuring that all transactions related to titles are handled accurately and efficiently. They lead teams responsible for title searches, examinations, insurance, and compliance with legal and regulatory standards. This role requires strong leadership and expertise in real estate, title law, and risk management to ensure smooth property transactions. Directors of Title Operations also develop policies, implement best practices, and coordinate with clients, lenders, and other stakeholders.

What are some common challenges faced by a director of title operations and how can they be addressed?

A Director of Title Operations often faces challenges related to managing high transaction volumes, ensuring regulatory compliance across jurisdictions, and maintaining quality control over complex title processes. Balancing operational efficiency with accuracy is critical, especially when overseeing multiple teams or offices. Successful Directors address these challenges by implementing standardized procedures, investing in staff training, and utilizing technology to streamline workflows and track performance metrics. Proactive communication and collaboration with underwriters, escrow officers, and legal teams also play a key role in overcoming operational hurdles.

What is the difference between Director Title Operations vs Title Manager?

AspectDirector Title OperationsTitle Manager
CredentialsBachelor's degree, experience in operations or project managementBachelor's degree, experience in team supervision or project coordination
Work EnvironmentStrategic planning, cross-department collaboration, leadership rolesTeam oversight, daily operations management, reporting
Employer & Industry UsageCorporate, logistics, manufacturing sectorsCorporate, retail, service industries

The main difference is that a Director Title Operations typically oversees broader strategic initiatives and manages multiple teams or departments, while a Title Manager focuses on supervising daily operations within a specific team or area. Both roles require relevant experience and skills, but the Director position involves higher-level planning and leadership responsibilities.

What are the most commonly searched types of Title Operations jobs in Virginia? The most popular types of Title Operations jobs in Virginia are:
What are popular job titles related to Director Title Operations jobs in Virginia? For Director Title Operations jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Director Title Operations jobs in Virginia look for? The top searched job categories for Director Title Operations jobs in Virginia are:
What cities in Virginia are hiring for Director Title Operations jobs? Cities in Virginia with the most Director Title Operations job openings:
Director Title Operations jobs near you
Infographic showing various Director Title Operations job openings in Virginia as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

Operations Manager

CTI Resource Management Services, Inc.

Chester, VA • On-site

Full-time

Re-posted 11 days ago

Job description

Job Title
Operations Manager
Education
High School
Location
Chester-VA-0012 - Chester, VA 23836 US (Primary)
Category
Customer Service
Salary Grade
Date Needed By
7/13/2026
Job Type
Full-time
Travel
0 - 10%
Job Description
Position summary:
The Operations Manager will be part of a team responsible for the leadership of the CMS CCO Programs. Operations Manager is responsible for the direct oversight of CTI's Customer Service Representative (CSR) Supervisor workforce at the Chester, VA facility. The Operations Manager ensures that all CTI Supervisors are performing their duties in alignment with CMS and Maximus standards, that production floor operations are running smoothly, and that performance issues are identified and addressed promptly. This role functions as the operational link between CTI site leadership and the CSR production floor.
Essential Duties and Responsibilities:
Job duties include the following: (Other duties may be assigned.)
  • Directly supervise and develop all CTI CSR Supervisors assigned to the Chester, VA facility.
  • Conduct bi-weekly 1:1 check-ins with each Supervisor to review team performance, address escalations, and provide coaching.
  • Deliver weekly status updates to CTI's Operations Team and Site Manager covering floor-level performance, staffing, and other concerns.
  • Monitor CSR production floor adherence to CMS performance standards, including call quality, schedule compliance, and SLA metrics.
  • Coordinate with the QA/Training Manager to identify performance gaps and deploy targeted coaching and refresher training.
  • Ensure Supervisors are executing daily pre-shift walkthroughs and Secure Floor Policy enforcement.
  • Support surge readiness by coordinating warm bench activation and cross-training deployment with Site Manager and HR/Recruiting.
  • Track and report CSR attrition by tenure cohort, surface early warning signals to Site manager and PM.
  • Participate in weekly Operations Sync meetings with Site Manager and relevant Maximus counterparts.
  • Identify training needs for Supervisors and coordinate with QA/Training Manager for delivery.
  • Support scheduling governance by serving as operational liaison between Supervisors and the WFM/Scheduling Liaison.
  • Document performance improvement activities; escalate personnel matters to HR/Recruiting as required.
  • Ability to interact with all levels of management.

Skills:
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Speaking - Talking to others to convey information effectively.
  • Instructing - Teaching others how to do something.
  • Troubleshooting - Determining causes of operating errors and deciding what to do about it.
  • Time Management - Managing one's own time.

Attributes:
  • Oral Expression - The ability to communicate information and ideas in speaking so others will understand
  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences
  • Written Expression - The ability to communicate information and ideas in writing so others will understand
  • Written Comprehension - The ability to read and understand information and ideas presented in writing
  • Speech Clarity - The ability to speak clearly so others can understand you
  • Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations make improvements or take corrective action

# of Hires Needed
1
Exemption Type
Exempt
Hiring Manager
Grayson, Avil (Client Site Project Manager - Operations Management (01.00.20))
Job Requirements
Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
  • Work is primarily sedentary.
  • May be required to work holidays.
  • May be required to work off-shift.
  • Maintain schedule flexibility due to business needs; anticipate assigned shift change at any time.

Education and Experience:
  • Bachelor's degree in Business or Management preferred, or equivalent work experience in related field.
  • 4 years supervisor or leadership in a call center or customer service program experience required. Strong preference for a federal contact service environment.
  • Demonstrated knowledge of leading leaders.
  • Ability to communicate effectively in English, both verbally and in writing.
  • Strong knowledge of contact center operations metrics (AHT, ASA, abandonment rate, quality scores, attendance tracking, etc).
  • Familiarity with workforce management systems and scheduling processes.
  • Excellent interpersonal and conflict resolution skills.
  • Experience managing performance improvement processes.
  • Uses good judgment, ability to make independent decisions and proactively solve problems as required.
  • Must be organized and have strong time management skills.
  • Must have PC skills (Microsoft Office). Familiarity with HRIS or LMS platforms.
  • Basic math skills required.
  • Maintain schedule flexibility due to business needs; anticipate assigned shift change at any time.
  • Ability to interact with all levels of management.
  • Strong analytical and organizational skills.
  • Exceptional verbal and written communication skills.
  • Bilingual ability is a benefit
  • Ability to pass a federal and local criminal background investigation.

Apply