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Director Ticket Operations Jobs in Alabama (NOW HIRING)

PingWind

Service Desk Lead

Huntsville, AL · On-site

... operations, ticket management, escalation, SLA performance, troubleshooting, and support metrics in an enterprise environment. Position Description PingWind is seeking a Service Desk Lead to direct ...

PingWind Inc

Service Desk Lead

Huntsville, AL · On-site

... operations, ticket management, escalation, SLA performance, troubleshooting, and support metrics in an enterprise environment. Position Description PingWind is seeking a Service Desk Lead to direct ...

PingWind

Service Desk Lead

Huntsville, AL · On-site

... operations, ticket management, escalation, SLA performance, troubleshooting, and support metrics in an enterprise environment. Position Description PingWind is seeking a Service Desk Lead to direct ...

PingWind, Inc.

Service Desk Lead

Huntsville, AL · On-site

$100 - $125/hr

... operations, ticket management, escalation, SLA performance, troubleshooting, and support metrics in an enterprise environment. Position Description PingWind is seeking a Service Desk Lead to direct ...

Troon

Assistant Food & Beverage Director

Tuscaloosa, AL · On-site

$75K/yr

... level communication, operations, member and guest satisfaction, service training, personnel ... ticket times, labor and cost of sales * Assists in the completion of all month end inventories to ...

Davies

Supporting the Business Unit Director/Deputy Business Unit Director, the role will include: * New ... Season Ticket Loan* * Gym Flex* * Access to Online Discount Sites * Discounted Gourmet Society ...

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Showing results 41-60

All JobsTicket Operations JobsDirector Ticket Operations JobsDirector Ticket Operations Jobs in Alabama

Director Ticket Operations information

See Alabama salary details

$30.8K

$97.6K

$162.7K

How much do director ticket operations jobs pay per year?

As of Sep 7, 2026, the average yearly pay for director ticket operations in Alabama is $97,600.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,400.00 and $122,800.00 per year, depending on experience, location, and employer.

How does a director ticket operations collaborate with other departments to ensure successful event execution?

A Director of Ticket Operations works closely with marketing, finance, and venue management teams to coordinate ticket sales strategies, manage inventory, and ensure seamless event entry processes. They regularly communicate with event promoters and customer service staff to address any ticketing issues and provide real-time updates on sales performance. Effective collaboration is crucial to resolving challenges quickly, maximizing revenue, and delivering a positive experience for attendees.

What are the key skills and qualifications needed to thrive as a director ticket operations, and why are they important?

To thrive as a Director of Ticket Operations, you need expertise in ticketing systems, revenue management, and event logistics, often supported by a degree in business, sports management, or a related field. Proficiency with ticketing platforms such as Ticketmaster or Paciolan, CRM systems, and data analytics tools is typically required. Exceptional leadership, analytical thinking, and strong customer service skills help drive team performance and ensure a positive fan experience. These competencies are crucial for optimizing ticket sales, maintaining operational efficiency, and delivering seamless events.

What does a director of ticket operations do?

A director of ticket operations oversees the management and coordination of ticket sales, distribution, and customer service for events or venues. They develop strategies to maximize ticket revenue, ensure smooth ticketing processes, and lead teams using ticketing software and data analysis tools. The role often requires strong leadership, organizational skills, and knowledge of ticketing systems and industry regulations.

What are the most commonly searched types of Ticket Operations jobs in Alabama?

The most popular types of Ticket Operations jobs in Alabama are:

What are popular job titles related to Director Ticket Operations jobs in Alabama?

For Director Ticket Operations jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Director Ticket Operations jobs in Alabama look for?

The top searched job categories for Director Ticket Operations jobs in Alabama are:

What cities in Alabama are hiring for Director Ticket Operations jobs?

Cities in Alabama with the most Director Ticket Operations job openings:

Director Ticket Operations jobs near you
Infographic showing various Director Ticket Operations job openings in Alabama as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 12% Part Time, 1% Temporary, 4% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $97,600 per year, or $46.9 per hour.

Service Desk Lead

PingWind

Huntsville, AL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Job description

Location: Huntsville, AL
Required Clearance: SECRET 
Required Education: Bachelor's degree in information technology, computer science, information systems, or a related field; equivalent relevant experience may be considered.
Required Experience: Senior IT support or service-desk experience leading customer-facing technical support operations, ticket management, escalation, SLA performance, troubleshooting, and support metrics in an enterprise environment.

Position Description

PingWind is seeking a Service Desk Lead to direct responsive, customer-focused system support for PAE Fires users. The Service Desk Lead will oversee intake, triage, routing, troubleshooting, escalation, resolution, follow-up, and performance reporting to minimize user downtime, meet service-level expectations, and continuously improve the support experience.

Primary Responsibilities

Typical Responsibilities/Tasks:
   Lead embedded OCIO service-desk and user-support operations and ensure timely, effective, and professional responses to customer inquiries and technical support needs.
   Manage support requests received by telephone, email, and the Government-provided automated service desk system, including intake, logging, categorization, prioritization, routing, escalation, resolution, and follow-up.
   Direct diagnosis and troubleshooting of computer hardware and software issues and ensure customers receive clear step-by-step guidance and accurate technical assistance.
   Ensure support personnel maintain current proficiency with Government hardware, software, systems, and emerging technologies needed to resolve routine and complex user issues.
   Establish effective escalation and coordination practices with server, network, cybersecurity, application-development, asset-management, and other technical teams to restore service quickly.
   Monitor adherence to established service-level agreements and performance standards and take corrective action when response or resolution performance trends below expectations.
   Analyze service-desk activity and identify recurring issues, operational bottlenecks, support trends, training needs, and opportunities to improve first-contact resolution and customer satisfaction.
   Generate detailed performance reports covering call/ticket volumes, issue types, resolution times, trends, and other relevant support metrics in accordance with applicable reporting requirements.
   Provide technical leadership, workload management, coaching, and quality oversight for service-desk personnel while maintaining a professional customer-service culture.

Required Qualifications

   Demonstrated experience leading an enterprise service desk, help desk, or deskside/user-support operation with formal ticketing and escalation processes.
   Strong troubleshooting knowledge across end-user hardware, Windows-based computing environments, common enterprise applications, accounts/access, peripherals, and connectivity issues.
   Experience managing SLAs, response/resolution targets, ticket backlogs, priority/escalation practices, support metrics, and trend reporting.
   Ability to translate technical information into clear, professional guidance for end users and to coordinate complex incidents with specialized technical teams.
   Experience using automated service-management/ticketing systems and producing operational reports for leadership review.
   Strong team leadership, customer-service, communication, coaching, and workload-management skills.
   Ability to support mission-driven operational hours and after-hours/on-call requirements when authorized and required by specific tasks.
   SECRET security clearance.

Desired Qualifications

   ITIL Foundation/Managing Professional, HDI, or comparable service-management certification.
   Experience leading service desk operations in an Army/DoD or other Federal Government environment.
   Experience with endpoint management, remote support, knowledge management, and service analytics/reporting tools.
   DoD 8140-aligned cybersecurity qualification where required by assigned cyberspace work.

About PingWind

PingWind is focused on delivering outstanding services to the federal government. We have extensive experience in the fields of cybersecurity, development, IT infrastructure, supply chain management and other professional services such as system design and continuous improvement. PingWind is an SBA certified Service-Disabled Veteran-Owned Small Business (SDVOSB) with offices in Northern Virginia and Huntsville AL.
www.PingWind.com

Our benefits include:

      Eleven Federal Holidays
      Paid Time Off accrued each pay period
      Parental Leave
      Three medical plan choices with generous employer contribution
      Dental and Vision Insurance
      Company paid Short-Term and Long-Term Disability
      Company paid Life and AD&D Insurance
      401k with competitive matching and vesting schedule 
      Continuing education assistance
      Short Term / Long Term Disability & Life Insurance
      Medical, Dependent Care and Commuter Flexible Spending Accounts
      Employee Assistance Program 
      Wellness benefits include Calm Health app and WellHub gym subsidy (formerly GymPass)
      529 College Savings Plan
      Legal Insurance 
      Pet Insurance

Salary Range

$97k-$135K

The pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) job responsibilities, education, certifications, experience, as well as internal equity mapping and alignment with market data, or other applicable laws.

Veterans are encouraged to apply

PingWind, Inc. does not discriminate in employment opportunities, terms, and conditions of employment, or practices on the basis of race, age, gender, religious or political beliefs, national origin or heritage, disability, sexual orientation, or any characteristic protected by law

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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