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Director Technical Support Jobs in Nebraska (NOW HIRING)

Tenaska

Director of Operations

Omaha, NE · On-site

Provide hands-on operational and technical support as needed, including evaluation of equipment ... Direct system upgrades, modifications, and operational improvements. * Lead transitions related to ...

Aligneddc

Technical SME, Mechanical

Ord, NE · On-site

Global Support to Site Operations Teams: o Utilize subject matter expertise to ensure Aligned ... Directors. o Individual should be able to communicate complex topics to work groups of varying ...

NTT DATA Services

BPO Director

Lincoln, NE · Remote

We're seeking an experienced BPO Director to lead the strategy, performance, and operational ... Remote employees must adhere to all technical support procedures and protocols. * Chronic ...

NTT DATA Services

BPO Director

Lincoln, NE · Remote

We're seeking an experienced BPO Director to lead the strategy, performance, and operational ... Remote employees must adhere to all technical support procedures and protocols. * Chronic ...

Rythm Health

Laboratory Compliance Specialist

Omaha, NE · On-site

... Director, technical leadership, laboratory operations, human resources, safety, and information technology teams. WHAT YOU'LL DO * Support ongoing compliance with CLIA, CAP, NYS CLEP, and other ...

New

Rythm Health

Laboratory Compliance Specialist

Omaha, NE · On-site

... Director, technical leadership, laboratory operations, human resources, safety, and information technology teams. WHAT YOU'LL DO * Support ongoing compliance with CLIA, CAP, NYS CLEP, and other ...

ITW Avery Weigh-Tronix

Dillon Product Manager

Omaha, NE · Remote

$80K - $121K/yr

Provide product training and technical support to internal teams, sales channel, and end users * Assist in attending tradeshows in conjunction with the Dillon direct sales team * Contribute to ...

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All JobsTechnical Support JobsDirector Technical Support JobsDirector Technical Support Jobs in Nebraska

Director Technical Support information

What does a director of technical support do?

A Director of Technical Support oversees the technical support department, setting strategies and goals to ensure customers receive timely and effective assistance. They manage support teams, develop processes to improve customer satisfaction, and collaborate with other departments to resolve complex technical issues. This role also involves analyzing support metrics, implementing new technologies, and ensuring the team is well-trained to address evolving customer needs.

What are the key skills and qualifications needed to thrive as a director of technical support, and why are they important?

To thrive as a Director of Technical Support, you need deep expertise in technical troubleshooting, customer service leadership, and team management, often supported by a degree in computer science or a related field. Familiarity with CRM platforms, ticketing systems, ITIL frameworks, and relevant certifications like HDI or ITIL are typically important. Strong communication, strategic thinking, and problem-solving abilities set outstanding directors apart, as does the capacity to motivate cross-functional teams. These skills are vital for ensuring customer satisfaction, operational efficiency, and the alignment of support initiatives with business objectives.

What are the main challenges a director of technical support faces in managing a distributed support team?

A Director of Technical Support often manages teams spread across different locations and time zones, which can create challenges in communication, knowledge sharing, and maintaining consistent service quality. Balancing workload distribution, ensuring all team members receive proper training, and fostering a cohesive team culture are also key concerns. Success in this role requires implementing effective communication tools, creating clear escalation processes, and promoting a collaborative environment despite physical distances.

What is the difference between Director Technical Support vs Technical Support Manager?

AspectDirector Technical SupportTechnical Support Manager
ResponsibilitiesOversees multiple support teams, develops strategic initiatives, manages high-level client relationshipsManages daily support operations, supervises support staff, ensures customer satisfaction
Required CredentialsBachelor's degree, extensive experience in technical support, leadership skillsBachelor's degree, experience in technical support, team management skills
Work EnvironmentStrategic planning, cross-department collaboration, executive meetingsSupport centers, customer service teams, direct client interactions

The main difference is that the Director Technical Support focuses on strategic leadership and high-level management, while the Technical Support Manager handles daily operations and team supervision. Both roles require technical expertise and leadership skills, but the director role involves broader organizational responsibilities.

What are the most commonly searched types of Technical Support jobs in Nebraska? The most popular types of Technical Support jobs in Nebraska are:
What job categories do people searching Director Technical Support jobs in Nebraska look for? The top searched job categories for Director Technical Support jobs in Nebraska are:
What cities in Nebraska are hiring for Director Technical Support jobs? Cities in Nebraska with the most Director Technical Support job openings:
Director Technical Support jobs near you
Infographic showing various Director Technical Support job openings in Nebraska as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Director of Operations

Tenaska

Omaha, NE • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Job description

Tenaska is one of the largest privately held companies in the United States, an organization that's adept in natural gas and power marketing, power management, development and acquisition of generation assets, operation of power plants and more.
Onsite: Omaha, NE
Job Summary:
The Director, Operations is responsible for the safe, reliable, and profitable operation of multiple power generation facilities. This role oversees operations, maintenance, engineering, and staff management while ensuring compliance with all safety, environmental, and contractual requirements. The Director leads operating strategy, drives continuous improvement, benchmarks performance, and supports development and acquisition activities through O&M expertise.
Scope of Responsibility:
This position operates with a high level of independent judgment and decision-making in a complex operational and regulatory environment, under general guidance from the Senior Vice President, Operations. The role involves interaction with internal leadership as well as external stakeholders, including regulators, government agencies, and third-party partners.
Essential Job Functions:
  • Drive continuous improvement in plant safety, reliability, efficiency, and profitability using best-in-class practices.
  • Lead, develop, and manage plant staff to ensure alignment with facility, company, and industry standards.
  • Oversee daily facility operations to meet or exceed production and performance targets.
  • Ensure compliance with all safety, environmental, regulatory, and contractual requirements, including permitting and reporting obligations.
  • Manage hiring, performance management, compensation processes, and personnel practices in compliance with company policy and applicable laws.
  • Develop, manage, and control facility budgets, forecasts, and expenditures in alignment with long-term maintenance plans.
  • Administer and ensure compliance with O&M Agreements, PPAs, LTSA agreements, and utility agreements.
  • Plan and oversee plant outages to optimize production, cost, and schedule performance.
  • Provide hands-on operational and technical support as needed, including evaluation of equipment issues and coordination of external resources.
  • Lead risk assessments and apply market and industry knowledge to inform operational decisions.
  • Direct system upgrades, modifications, and operational improvements.
  • Lead transitions related to asset acquisitions, divestitures, or changes in O&M providers.
  • Serve as a liaison with regulatory agencies and the local community, promoting positive relationships and community engagement.
  • Complete special projects as assigned and maintain reliable, predictable attendance.

Basic Requirements:
  • Bachelor's degree in Engineering or a related field
  • 10+ years of experience in power generation operations and/or maintenance, including significant experience with gas turbine facilities

Preferred Requirements:
  • MBA or strong experience with the business and commercial aspects of independent power producers
  • Demonstrated expertise in environmental compliance, budgeting and cost control, contract administration, and organizational development
  • Proven ability to develop innovative solutions to technical, operational, and business challenges
  • Strong leadership, communication, and presentation skills, with the ability to engage both technical and non-technical audiences

Employee Benefits:
At Tenaska we care about the wellbeing of our employees and their families. That's why we offer our employees a comprehensive benefit package. Benefits included below:
  • Health, dental, vison, disability, and life insurance
  • Excellent 401(k) plan
  • Incentive-based, competitive salary packages
  • Health/dependent care flex accounts
  • Tuition assistance
  • Long-term disability coverage
  • Adoption benefits
  • Employee assistance program
  • Paid vacations and holidays
  • Generous sick leave
  • Charitable giving program
  • Paid maternity/paternity leave
  • Wellness programs

TENASKA IS AN EQUAL OPPORTUNITY EMPLOYER
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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