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Director Support Services Jobs in Rochester, NY (NOW HIRING)

Starbridge

Direct Support Professional

Rochester, NY · On-site

$18 - $20/hr

Full-Time Direct Support Professional Rochester, NY $18-$20 per hour Why Starbridge At Starbridge ... Generous paid time off that grows with your years of service. * Employer-paid life insurance worth ...

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Director Support Services information

See Rochester, NY salary details

$48.3K

$93.8K

$163.3K

How much do director support services jobs pay per year?

As of Aug 17, 2026, the average yearly pay for director support services in Rochester, NY is $93,754.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,100.00 and $109,500.00 per year, depending on experience, location, and employer.

What is a director support services?

A Director of Support Services is a senior management professional responsible for overseeing non-clinical operational departments within an organization, such as facilities, housekeeping, food services, security, and other support functions. Their role is to ensure these services run efficiently, comply with regulations, and support the overall goals of the organization. Directors of Support Services often work in healthcare, education, or large corporate environments, ensuring that essential support operations contribute to a safe, productive, and well-maintained workplace.

What are the key skills and qualifications needed to thrive as a director support services?

To thrive as a Director of Support Services, you need strong leadership abilities, operational management experience, and typically a bachelor’s or master’s degree in business, healthcare administration, or a related field. Familiarity with facilities management systems, budgeting software, and compliance standards is essential. Excellent interpersonal, problem-solving, and organizational skills help in leading diverse teams and managing multiple service areas. These competencies ensure efficient operations, quality service delivery, and alignment with organizational goals.

How does a director support services typically collaborate with other department leaders to improve operational efficiency?

A Director of Support Services frequently works cross-functionally with leaders from departments such as facilities, IT, human resources, and clinical teams to streamline processes and address service gaps. This collaboration often involves regular strategy meetings, joint project planning, and the establishment of shared performance metrics to ensure all support services align with organizational goals. By fostering open communication and leveraging the expertise of various departments, Directors can drive process improvements and enhance the overall efficiency of support operations.

What is the difference between Director Support Services vs Support Services Manager?

AspectDirector Support ServicesSupport Services Manager
CredentialsBachelor’s degree, often advanced degrees, relevant certificationsBachelor’s degree, relevant certifications, less emphasis on advanced degrees
Work EnvironmentStrategic planning, overseeing multiple departments, senior leadershipOperational management, team supervision, day-to-day support activities
Employer & Industry UsageHealthcare, education, corporate sectorsHealthcare, customer support centers, corporate support departments
Common Search & ComparisonHigher-level strategic roles, leadership responsibilitiesOperational roles, team management focus

The main difference between a Director Support Services and a Support Services Manager lies in their scope and responsibilities. Directors focus on strategic oversight and leadership at a higher level, while Managers handle daily operations and team supervision. Both roles require relevant credentials and experience, but the Director role typically involves broader organizational impact and strategic planning.

What are popular job titles related to Director Support Services jobs in Rochester, NY?

For Director Support Services jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Director Support Services jobs in Rochester, NY look for?

The top searched job categories for Director Support Services jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Director Support Services jobs?

Cities near Rochester, NY with the most Director Support Services job openings:

Director Support Services jobs near you
Infographic showing various Director Support Services job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $93,754 per year, or $45.1 per hour.

Community Services Direct Support Professional

epilepsypralid

Rochester, NY

$19 - $24/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 days ago

Job description

Are you looking for a rewarding career working with individuals in our community? Empowering People's Independence (EPI), provides support for people with developmental disabilities, epilepsy, and brain injury through progressive, tailored care to improve their health, wellbeing, independence, and social inclusion.

Job Purpose:

Assist individuals with brain injury, intellectual disabilities, and other neurological disabilities in achieving a challenging, stimulating, dignified life by serving as an advocate and liaison for and on behalf of individuals’ rights and benefits.

Benefits:

  • 403(b) with discretionary match
  • Dental & Vision insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance with HSA and employer match
  • Health savings account
  • Life insurance
  • Generous PTO bank
  • Parental leave
  • Referral program

Pay Rate - $19.00/hr.-$24.00/hr.

Schedule May Include: days, evenings and/or weekends, scheduled mutually

Participant Demographic: All ages

Work Location: Rochester, NY and surrounding areas

Essential Functions:

  • Maintain the health and well-being of the individuals EPI serves
  • Provide supervision, training, and assistance in accomplishing activities of daily living, which includes, but is not limited to, self-care skills, social skills, recreation skills, community skills, and domestic skills to ensure individuals’ goal plans are followed; transport individuals as directed
  • Maintain accurate, updated charting and documentation per regulations
  • Report all policy violations to appropriate personnel
  • Assist management with individuals’ personal goal plans
  • Attend staff meetings as directed to evaluate and promote effectiveness of both the individual program and the general program
  • Promote workplace safety

Non-Essential Functions: (Hiring Manager's discretion)

  • Other duties as assigned within scope of practice.
  • Participate on various committees as able.

Education and Experience:

High school graduate or equivalent; one-year experience in the human service field preferred.

Qualifications:

  • Mature interpersonal/professional skills to effectively collaborate, resolve issues, and maintain confidentiality.
  • Solid verbal and written communication skills and ability to communicate with all persons supported and employees within various levels of the organization.
  • Demonstrated ability to use poise, tact, and diplomacy, during difficult and/or stressful situations
  • Proven ability to work in a fast-paced environment, with demonstrated ability to manage multiple tasks, and customer requests, while meeting deadlines
  • Strong working knowledge of Microsoft programs to include Email, Word, Excel, Teams,
  • Must possess and maintain a valid NYS Driver’s License and have reliable transportation.

EPI’s Values:

  • 1. Integrity
  • 2. Courage
  • 3. Adaptability
  • 4. Respect
  • Adhere to all company/departmental policies & procedures and ensure departmental compliance.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must be able to lift, transfer, and move at least 50 lbs.
  • Must be able to talk, hear, stand for extended periods of time, walk, sit, twist, bend, use hand to finger, stretch with hands and arms
  • Specific vision abilities required by this job include
  • Close vision
  • Ability to adjust focus
  • Employee must be able to train in and perform Strategies for Crisis Intervention and Prevention -Revised (SCIP-R), CPR and first aid, as required.

While performing the duties of this position, the employee travels by automobile and/or Agency Van and will be exposed to changing weather conditions.

#IND

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