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Director Support Services Jobs in Rochester, NY (NOW HIRING)

The Arc Wayne

Direct Support Professional

Newark, NY · On-site

$21.19/hr

Now Hiring - Direct Support Professional " The best thing about this job is the rewarding feeling I ... services. The Arc Wayne Benefits: * Generous Paid Vacation Time * Sick Time * 10 Paid holidays

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Director Support Services information

See Rochester, NY salary details

$48.3K

$93.8K

$163.3K

How much do director support services jobs pay per year?

As of Sep 7, 2026, the average yearly pay for director support services in Rochester, NY is $93,754.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,100.00 and $109,500.00 per year, depending on experience, location, and employer.

What is a director support services?

A Director of Support Services is a senior management professional responsible for overseeing non-clinical operational departments within an organization, such as facilities, housekeeping, food services, security, and other support functions. Their role is to ensure these services run efficiently, comply with regulations, and support the overall goals of the organization. Directors of Support Services often work in healthcare, education, or large corporate environments, ensuring that essential support operations contribute to a safe, productive, and well-maintained workplace.

What are the key skills and qualifications needed to thrive as a director support services?

To thrive as a Director of Support Services, you need strong leadership abilities, operational management experience, and typically a bachelor’s or master’s degree in business, healthcare administration, or a related field. Familiarity with facilities management systems, budgeting software, and compliance standards is essential. Excellent interpersonal, problem-solving, and organizational skills help in leading diverse teams and managing multiple service areas. These competencies ensure efficient operations, quality service delivery, and alignment with organizational goals.

How does a director support services typically collaborate with other department leaders to improve operational efficiency?

A Director of Support Services frequently works cross-functionally with leaders from departments such as facilities, IT, human resources, and clinical teams to streamline processes and address service gaps. This collaboration often involves regular strategy meetings, joint project planning, and the establishment of shared performance metrics to ensure all support services align with organizational goals. By fostering open communication and leveraging the expertise of various departments, Directors can drive process improvements and enhance the overall efficiency of support operations.

What is the difference between Director Support Services vs Support Services Manager?

AspectDirector Support ServicesSupport Services Manager
CredentialsBachelor’s degree, often advanced degrees, relevant certificationsBachelor’s degree, relevant certifications, less emphasis on advanced degrees
Work EnvironmentStrategic planning, overseeing multiple departments, senior leadershipOperational management, team supervision, day-to-day support activities
Employer & Industry UsageHealthcare, education, corporate sectorsHealthcare, customer support centers, corporate support departments
Common Search & ComparisonHigher-level strategic roles, leadership responsibilitiesOperational roles, team management focus

The main difference between a Director Support Services and a Support Services Manager lies in their scope and responsibilities. Directors focus on strategic oversight and leadership at a higher level, while Managers handle daily operations and team supervision. Both roles require relevant credentials and experience, but the Director role typically involves broader organizational impact and strategic planning.

What are popular job titles related to Director Support Services jobs in Rochester, NY?

For Director Support Services jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Director Support Services jobs in Rochester, NY look for?

The top searched job categories for Director Support Services jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Director Support Services jobs?

Cities near Rochester, NY with the most Director Support Services job openings:

Director Support Services jobs near you
Infographic showing various Director Support Services job openings in Rochester, NY as of August 2026, with employment types broken down into 90% Full Time, and 10% Part Time. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $93,754 per year, or $45.1 per hour.

Direct Support Professional

The Arc Wayne

Newark, NY • On-site

$21.19/hr

Full-time, Part-time, Per diem

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

Arc Wayne rating

5.9

Company rating: 5.9 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Now Hiring - Direct Support Professional

"The best thing about this job is the rewarding feeling I get in knowing that what I do every day helps make a difference in someone else's day. " - Resident Team Member

Why Join Our Team:

The Arc Wayne, a parent-based organization, advocates for and supports persons of all ages with or without disabilities. We assist individuals in taking their full, independent, productive place in society through an array of quality, individualized services.

The Arc Wayne Benefits:

  • Generous Paid Vacation Time
  • Sick Time
  • 10 Paid holidays
  • Insurance - Medical, Dental and Vision
  • Tuition Reimbursement
  • Paid Training
  • Bereavement Leave
  • Employee Referral Bonus
  • Employee Assistance Program
  • Retirement Plan with Agency Match
  • On-the-job paid training provided to learn all the necessary knowledge, skills, and abilities to be successful in the DSP role.
  • And so much more!

Work Schedule: full time, part time and relief opportunities

The Arc Wayne of Newark, NY, a Human Services Agency, is hiring immediately entry-level full-time, part-time, and per diem/relief Residential Direct Support Professionals (DSP) to support adults with developmental disabilities in obtaining life goals. The role of the DSP is to teach, encourage, inspire, mentor, influence, instruct, nurture, and praise the individuals that you support. As a Residential Direct Support Professional (DSP) you will earn competitive pay of $18.19 per hour for scheduled positions or $21.19 per hour (only in select scheduled positions) or $17.69 per hour for non-drivers.

A Day in the Life of a Residential Direct Support Professional ( DSP ):

  • Support individuals with daily living skills including housekeeping, cooking, hygiene, and self-administration of medications
  • Build relationships with people with disabilities and learn their individual differences in ability, personality, interests, learning, motivation, and likes and dislikes
  • Work closely with Resident Team Members to learn each Individual's Life Plan and provide positive behavior support and role modeling to the people we support
  • Collaborate with each individual support to create growth on personal goals while prioritizing health and safety.
  • Transport and record medical appointments as well as other community activities. You will also administer and chart medications accurately.

Residential Direct Support Professionals Qualifications:

  • No previous experience required
  • All Residential Direct Support Professionals must be 18 years of age
  • High School Diploma/GED 
  • Valid NYS driver's license preferred
  • Ability to lift up to 50 pounds
  • Ability to physically assist individuals who use wheelchairs and/or walkers
  • Ability to foster teamwork
  • Basic computer literacy including use of email, internet and web-based programs

We are hiring immediately for entry-level candidates with any background. Experience as caregivers, human services, direct care workers, childcare, Home Health Aide or Certified Nursing Assistant (CNA) is a plus! DSP Overnight, Evening, and Daytime shifts available. Paid training and no previous experience required! Start a rewarding career today and make a difference in someones life everyday.

Apply now to join our amazing Direct Support Professional ( DSP ) team!

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