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Director Support Services Jobs in Rochester, NY (NOW HIRING)

Villa of Hope

Direct Support Relief Floater

Rochester, NY · On-site

$19/hr

... Director, and must be available to support staffing needs across departments during periods of ... Escort and transport clients between program activities, appointments, and community-based services ...

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All JobsSupport Services JobsDirector Support Services JobsDirector Support Services Jobs in Rochester, NY

Director Support Services information

See Rochester, NY salary details

$48.3K

$93.8K

$163.3K

How much do director support services jobs pay per year?

As of Aug 17, 2026, the average yearly pay for director support services in Rochester, NY is $93,754.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,100.00 and $109,500.00 per year, depending on experience, location, and employer.

What is a director support services?

A Director of Support Services is a senior management professional responsible for overseeing non-clinical operational departments within an organization, such as facilities, housekeeping, food services, security, and other support functions. Their role is to ensure these services run efficiently, comply with regulations, and support the overall goals of the organization. Directors of Support Services often work in healthcare, education, or large corporate environments, ensuring that essential support operations contribute to a safe, productive, and well-maintained workplace.

What are the key skills and qualifications needed to thrive as a director support services?

To thrive as a Director of Support Services, you need strong leadership abilities, operational management experience, and typically a bachelor’s or master’s degree in business, healthcare administration, or a related field. Familiarity with facilities management systems, budgeting software, and compliance standards is essential. Excellent interpersonal, problem-solving, and organizational skills help in leading diverse teams and managing multiple service areas. These competencies ensure efficient operations, quality service delivery, and alignment with organizational goals.

How does a director support services typically collaborate with other department leaders to improve operational efficiency?

A Director of Support Services frequently works cross-functionally with leaders from departments such as facilities, IT, human resources, and clinical teams to streamline processes and address service gaps. This collaboration often involves regular strategy meetings, joint project planning, and the establishment of shared performance metrics to ensure all support services align with organizational goals. By fostering open communication and leveraging the expertise of various departments, Directors can drive process improvements and enhance the overall efficiency of support operations.

What is the difference between Director Support Services vs Support Services Manager?

AspectDirector Support ServicesSupport Services Manager
CredentialsBachelor’s degree, often advanced degrees, relevant certificationsBachelor’s degree, relevant certifications, less emphasis on advanced degrees
Work EnvironmentStrategic planning, overseeing multiple departments, senior leadershipOperational management, team supervision, day-to-day support activities
Employer & Industry UsageHealthcare, education, corporate sectorsHealthcare, customer support centers, corporate support departments
Common Search & ComparisonHigher-level strategic roles, leadership responsibilitiesOperational roles, team management focus

The main difference between a Director Support Services and a Support Services Manager lies in their scope and responsibilities. Directors focus on strategic oversight and leadership at a higher level, while Managers handle daily operations and team supervision. Both roles require relevant credentials and experience, but the Director role typically involves broader organizational impact and strategic planning.

What are popular job titles related to Director Support Services jobs in Rochester, NY?

For Director Support Services jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Director Support Services jobs in Rochester, NY look for?

The top searched job categories for Director Support Services jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Director Support Services jobs?

Cities near Rochester, NY with the most Director Support Services job openings:

Director Support Services jobs near you
Infographic showing various Director Support Services job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $93,754 per year, or $45.1 per hour.

**Direct Support Professional (DSP)

Heritage Christian Services

Rochester, NY • On-site

$20.50 - $22.25/hr

Full-time

Retirement, PTO

Re-posted 17 days ago

Heritage Christian Services rating

5.6

Company rating: 5.6 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

Job description

Are you looking for a rewarding career? We're hiring direct support professionals to work in the field of human services and assist adults with intellectual and developmental disabilities as caregivers. Perks of working with Heritage Christian include schedule flexibility, a supportive work culture, job training and professional development. The pay is $20.50 / hr - $22.25 / hr (based on differentials)

Shift differentials: 

Weekend shifts: + .50 / hr

Overnight (11pm-8am): + .75 / hr

Designated Tier 1 program site: + $1 / hr

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above range represents the organization's good faith and reasonable estimate of the range of possible compensation at the time of posting. 


Responsibilities of a Direct Support Professional (DSP)

  • Listen attentively and take genuine interest in people as they enjoy meals, engage in personal care routines like hygiene and grooming, and keep their schedules
  • Support people in their meaningful relationships with friends, family and loved ones, which include get-togethers, phone calls and more
  • Assist with personal care and medical needs, including monitoring health, administering medication and completing accurate documentation
  • Drive agency vehicles to provide transportation for people
  • Collaborate with co-workers to maintain a positive and safe work environment

Schedule

Full-time and part-time positions are available. Schedules may include evenings, overnights, days and weekends. 

Locations

With over 100 locations, we have positions throughout the Monroe County area including in: Brighton, Brockport, Chili, East Rochester, Fairport, Gates, Greece, Henrietta, Irondequoit, Macedon, Penfield, Pittsford, Rochester, Spencerport, and Webster.  Our corporate office is located at 275 Kenneth Drive, Suite 100, Rochester, NY 14623. 


Qualifications of a Direct Support Professional (DSP)

  • A valid driver’s license and reliable transportation to and from work is required
  • Strong communication skills
  • The physical ability to lift and transfer people who rely on wheelchairs for mobility
  • A high school diploma or equivalent
  • Ability to use a computer efficiently
  • Let us know if you have experience as a Home Health Aide (HHA) or Certified Nursing Assistant (CNA) 

Benefits:

  • Holidays — Full-time employees receive 11 paid holidays a year, including three that can be flexed for days that are important to them.
  • Vacation time — begin to accrue vacation time immediately and can use vacation hours after six months of benefit-eligible employment.
  • Paid sick leave — All employees begin to accrue paid sick leave immediately upon hire and can use it upon accrual as needed.
  • Retirement plan – Heritage Christian Services contributes to employee retirement funds after 12 months and/or 1,000 hours of employment; it’s invested money that employees can use at upon retirement.

Heritage Christian Services is a place to grow

You don't need experience to work with people with disabilities. We provide all of your education and training. You may be a great fit for direct support if you have a passion for working with people and want to make a difference every day.

How to apply:

We've made the hiring process easier by using a video interviewing technology called HireVue. After completing your online application, record your job interview using your computer or smartphone at a time that works for you. HireVue will send you an email with a link and instructions. If you can’t complete your interview right away, we’d love for you to complete it within a few days. One of our recruiters will be in touch within one to two business days with next steps. We can’t wait to see what you have to offer.

Text “START” to 47257  or Click HERE to opt in to receive the invite via text message. Message and data rates may apply

Our Commitment to Equity and Justice

 

We believe that people are entitled to dignity, respect, equity and justice. We champion a society that removes barriers. We reject racism and discrimination of any kind. We protest systemic and political inequities that marginalize people, recognizing that there is a history of structural racism in the United States. We will continue to learn and change to achieve justice. We know that strength comes from unity.

#IND123

What Heritage Christian Services employees say

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