Director of Access Strategy & Operations Support
Lead Innovation That Directly Impacts Patient Access UVA Health is seeking a strategic, data-driven leader to serve as Director of Access Strategy & Operations Support -a newly created, high-visibility role designed to transform patients' access care across our health system. In this role, you will drive system-wide access initiatives, lead a high-performing team, and partner with clinical, operational, and IT leaders to modernize workflows, enhance digital patient experiences, and improve operational performance at scale.
What You'll Do
- Oversee and manage a portfolio of complex, access-focused initiatives aligned with enterprise goals and PMO standards
- Coordinate cross-functional stakeholders, track milestones, and proactively resolve barriers to execution
- Deliver high-impact initiatives including:
- Digital patient self-scheduling (Epic integration)
- Referral management transformation
- E-consults and access innovation programs
Drive Data & Performance Excellence
- Lead the Access analytics function, ensuring accurate dashboards, KPIs, and executive reporting
- Monitor operational performance and identify trends to drive continuous improvement
- Translate data insights into actionable strategies that enhance patient access
Oversee Operations & Support Services
- Direct the CAMR medical records operation, ensuring timely and accurate retrieval of ambulatory patient records
- Lead logistics and administrative functions supporting day-to-day Access operations
- Standardize workflows and optimize systems for efficiency and scalability
Lead & Develop Teams
- Managing and developing a growing team.
- Foster a collaborative, accountable, and high-performing culture
Strengthen Organizational Alignment
- Partner with clinical, operational, and IT leaders to advance strategic initiatives
- Ensure alignment with enterprise priorities and enhance both patient and staff experience
- Provide executive-level updates and visibility across senior Financial & Resource Stewardship
- Support budget development and monitor expenses
- Ensure responsible allocation of resources across programs and support functions
Why UVA Health? Make a System-Wide Impact This role offers direct influence on patient access and experience, shaping critical initiatives across UVA Health. High Visibility & Career Growth
- Collaborate with physicians, nursing, and executive leadership
- Gain exposure to cutting-edge innovation, including digital health and AI initiatives
- Strong pathway for career advancement and leadership growth
Life in Charlottesville, Virginia Enjoy living in one of the most desirable locations in the country:
- Scenic Blue Ridge Mountain views and outdoor recreation
- Vibrant food, arts, and cultural scene
- Home to the University of Virginia and a strong, collaborative community
- Exceptional quality of life with a balanced pace and rich history
Work Environment
- Hybrid and flexible work model with situational on-site collaboration
MINIMUM REQUIREMENTS: Education: Master's degree required; a combination of relevant experience and education may be considered in lieu of degree requirement. Experience: 7+ years of relevant experience, to include 4+ years of formal management experience. Licensure: None. PHYSICAL DEMANDS: This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs. The pay range for this role is $87,783.00 - $175,565.00 annually. Individual compensation will be determined by the selected candidate's qualifications, previous work experience, and/or education. Job Profile J1697 - Patient Access Management 3 Career Stream and Level Management-M3 The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA's commitment to non-discrimination and equal opportunity employment.
Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer