Director Slot Operations Jobs (NOW HIRING)

At Arizona Charlie's, LLC , we don't just offer jobs - we build careers. In a business that's often about flash, we're the real deal. With a diverse portfolio of hospitality, gaming, and entertainment properties, we're powered by people who are passionate, reliable, and ready to make an impact. Whether you're just starting out or looking to take your career to the next level, you'll find real opportunities here - and a team that's as invested in your success as you are.

Job Description Summary:

Summary:
As the Director of Slot Performance, you are responsible for leading the strategic direction and operational excellence of the slot operations department. This role plays a key part in driving gaming floor efficiency, product performance, and guest satisfaction while ensuring compliance with all gaming regulations. You will oversee technical teams, vendor relations, and budget planning while fostering a high-performance culture and collaborating across departments to achieve organizational goals.

Job Description:

Essential Functions and Responsibilities

• Provide strategic leadership and operational oversight of assigned department(s), ensuring alignment with company vision, financial goals, and service standards
• Recruit, develop, coach, and retain high-performing leadership teams and team members to foster engagement, accountability, and professional growth
• Lead the execution of company and departmental initiatives by converting strategic objectives into actionable plans with defined performance indicators
• Monitor and manage budgets, resources, and operational performance metrics; drive cost-efficiency while maintaining quality and compliance
• Serve as a key liaison with internal stakeholders and external partners to align departmental efforts with enterprise-wide priorities
• Promote a strong guest service culture by designing and maintaining service standards and resolving escalated concerns with sound judgment

• Analyze slot product performance and make recommendations on conversions and/or moves
• Assist with new machine purchases and/or conversions and the sale of used machine inventory
• Prepare and maintain CAD, Mariposa and Omni floor maps
• Ensure all electronic gaming devices are in compliance and within gaming and department guidelines
• Responsible for ordering of any slot-related equipment for machines or operations
• Ensure preventative maintenance program is being properly conducted
• Assist with financials forecasting and profit/loss statements
• Assist in preparation of the slot operations’ annual operating budget and capital purchase plan
• Prepare requested reports monthly or as needed
• Ensure accurate reporting and tracking of all machine movements, data updates in Synkros, compliance documentation, accounting reports, machine disposition and asset management records
• Work in conjunction with security and surveillance to detect any floor, employee, or customer irregularities
• Oversee payroll and related administrative duties to ensure accuracy, timeliness, and compliance with company policies and regulatory requirements
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards
• Perform other duties as assigned

Qualifications

• 5 years of management experience; includes leadership or progressive responsibility in Slot Gaming Operations

• Demonstrated success in leading large teams, multi-unit operations, or high-impact projects

• Exceptional decision-making, planning, and analytical skills with a track record of achieving measurable business goals
• Strong interpersonal, negotiation, and communication abilities to lead change and influence outcomes across all levels of the organization
• Adept at navigating ambiguity and adapting leadership style to dynamic business needs
• Proven ability to build and maintain inclusive, collaborative, and high-performance work environments
• Skilled in budget management, workforce planning, and process optimization
• Deep knowledge of slot machines, gaming technology, and regulatory requirements

• Experience using diagnostic tools (e.g., volt/ohm meters, oscilloscopes), slot tracking systems, and floor mapping tools like AutoCAD

• Proficient in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint); familiar with analytics tools and business intelligence platforms

Requirements

• At least 21 years of age
• High School Diploma required
• Ability to effectively communicate in English, both written and verbal
• Obtain and maintain all work cards as required by the company
• Verify right to work in the United States

Work Cards

• Nevada Gaming Registration

Physical Requirements

• Occasionally push/pull up to 400lbs.
• Occasionally lift and/or carry up to 50lbs. at floor, knee, waist, and chest levels
• Occasionally Squat, kneel, reach, bend, twist
• Regularly sit and work at a desk or computer
• Regularly standing and walking
• Ability to communicate using in-person speech, radios, and telephone
• Ability to hear, understand, and distinguish speech and/or other sound in person
• Ability to distinguish between shades of color
• Ability to tools or equipment requiring a high degree of dexterity

Work Environment Potential Conditions

• Indoor
• Smoky
• Noisy
• Bright flashing lights

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.

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The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.