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Director Service Operations Jobs in Worcester, MA

Hirebridge

Facilities Operations Director

Wellesley, MA · On-site

$100 - $120/hr

Our services include property management, real estate development, hospitality management, sales ... We are seeking a Facilities Operations Director to join our corporate Facilities Department. This ...

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Director Service Operations information

See Worcester, MA salary details

$33.9K

$107.4K

$179.1K

How much do director service operations jobs pay per year?

As of Aug 22, 2026, the average yearly pay for director service operations in Worcester, MA is $107,446.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,300.00 and $135,200.00 per year, depending on experience, location, and employer.

What is a director of service operations?

A Director of Service Operations is a senior management professional responsible for overseeing the delivery and efficiency of a company's service operations. They ensure that customer service processes, support teams, and operational workflows run smoothly and effectively. Their role often includes developing strategies to improve service quality, managing budgets, leading teams, and collaborating with other departments to align service goals with overall business objectives. Directors of Service Operations play a key role in driving customer satisfaction and operational excellence within an organization.

What are the key skills and qualifications needed to thrive as a director of service operations?

To thrive as a Director of Service Operations, you need strong leadership, strategic planning, and operational management skills, typically supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms, IT service management tools, and Lean or Six Sigma certifications is commonly required. Exceptional communication, problem-solving, and change management abilities help you drive performance and foster a positive team culture. These competencies are crucial for ensuring efficient service delivery, customer satisfaction, and alignment with organizational goals.

What are some common challenges faced by a director of service operations, and how can they be effectively managed?

Directors of Service Operations often encounter challenges such as balancing customer satisfaction with operational efficiency, managing cross-functional teams, and adapting to rapidly evolving technologies. Effective management involves fostering clear communication across departments, implementing data-driven performance metrics, and encouraging a culture of continuous improvement. Regularly reviewing service processes and investing in team development can also help address bottlenecks and enhance overall service delivery.

What is the difference between Director Service Operations vs Service Manager?

AspectDirector Service OperationsService Manager
ResponsibilitiesOversees multiple service departments, develops strategic initiatives, manages large teams, and aligns service goals with company objectives.Manages daily service delivery, supervises service teams, handles customer issues, and ensures service quality at the operational level.
Required CredentialsBachelor's degree; often MBA or related certifications; extensive experience in service management.Bachelor's degree; experience in service delivery; certifications like ITIL or customer service management are common.
Work EnvironmentCorporate offices, strategic planning sessions, cross-department collaboration.On-site service centers, customer sites, operational meetings.

The main difference between a Director Service Operations and a Service Manager lies in scope and strategic focus. The Director oversees multiple departments and aligns service strategies with business goals, while the Service Manager handles day-to-day service delivery and customer interactions. Both roles require relevant experience and certifications, but the Director's role is more strategic and leadership-oriented.

What are popular job titles related to Director Service Operations jobs in Worcester, MA?

For Director Service Operations jobs in Worcester, MA, the most frequently searched job titles are:

What job categories do people searching Director Service Operations jobs in Worcester, MA look for?

The top searched job categories for Director Service Operations jobs in Worcester, MA are:

What cities near Worcester, MA are hiring for Director Service Operations jobs?

Cities near Worcester, MA with the most Director Service Operations job openings:

Director Service Operations jobs near you

Associate Director Clinical Operations

System One

Waltham, MA • On-site

Contractor

Medical, Dental, Vision, Life, Retirement

Re-posted 15 days ago

Job description

Job Title: Associate Director Clinical Operations Location: Waltham, Massachusetts Type: Perm Work Model: Hybrid – 2 days onsite in Waltham Leading Pharmaceutical Company located in MA is hiring a Associate Director Clinical Operations w/ 5+ years industry experience. If you want to be a part of this groundbreaking work, please apply! Responsibilities

  • Provide leadership and guidance to clinical trial teams supporting innovative advanced therapy clinical trials.
  • Collaborate with internal cross-functional teams, clinical sites, and CRO partners to execute global clinical programs in a safe, ethical, and compliant manner.
  • Ensure trials adhere to ICH GCP, federal, international, and local regulatory requirements.
  • Manage and forecast trial budgets and timelines, ensuring alignment with company objectives.
  • Partner with US, EU, and international colleagues, CROs, and investigators to identify risks and develop effective trial plans.
  • Develop high-quality study deliverables such as Protocols, CRFs, SAPs, CSRs, and manuals.
  • Evaluate KPIs, KRIs, and SOPs; identify gaps and propose solutions for compliance and efficiency.
  • Contribute to regulatory filings domestically and internationally.
  • Mentor and develop Clinical Operations team members, participating in staffing, performance management, and talent development.
  • Interact regularly with senior management on project and departmental initiatives.
  • May oversee a team to achieve organizational goals.
Requirements
  • Bachelor’s Degree in Life Sciences or related field
  • 10+ years of progressive experience in clinical operations, with at least 5 years in a biopharmaceutical organization
  • Experience overseeing CRO selection, contracting, and management
  • Thorough understanding of GCP and ICH regulations, clinical trial monitoring, and compliance
  • Prior experience in advanced therapies clinical research is desirable
  • Strong written and verbal communication skills
  • Ability to work cross-departmentally and cross-functionally
  • Competent in data management, interpretation, and communication
  • Excellent interpersonal, conflict resolution, decision-making, and delegation skills
  • Occasional travel (up to 5%)

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. #M- #LI-

Ref: #568-Clinical

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About System One

Sourced by ZipRecruiter

System One helps employers get work done more efficiently and economically without compromising quality. Over our 35+ year history, we've helped connect thousands of talented people with innovative companies. The excitement of a perfect fit motivates us every single day.

Industry

Business consulting services and recruiting and staffing services

Company size

5,001 - 10,000 Employees

Headquarters location

Pittsburgh, PA, US

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